Client Services Manager

Client Services Manager

Job no: 529030
Work type: Officer of Administration
Location: Eugene, OR
Categories: Administrative/Professional, Business Administration/Management

Department: Mohr Career Services, Lundquist College of Business
Appointment Type and Duration: Regular, Ongoing
Salary: $50,000 to $60,000 per year
Compensation Band: OS-OA05-Fiscal Year 2021-2022
FTE: 1.0
Application Review Begins
April 25, 2022; position open until filled
Special Instructions to Applicants
Please include the following documents with your online application:
1. A resume/CV.
2. A cover letter indicating how you meet the minimum and, if applicable, preferred qualifications for the position. Please describe how you have added value in previous roles and how you would add value in this role.
3. A diversity statement that highlights contributions and commitment to diversity. The Lundquist College of Business and Mohr Career Services is committed to creating an equitable learning and working environment that actively respects, includes, and engages everyone. What would that mean to you in this role? How would that inform your work?

You will also be required to submit the names of at least three professional references, their e-mail addresses, and telephone numbers as part of the application process. Any application missing the above documents/information may be considered incomplete. In order to ensure consideration, please submit your application materials prior to or on the listed review date.
Department Summary
Since 1914 the Charles H. Lundquist College of Business has taught its students the critical skills they need to think for themselves, be leaders in a dynamic world, and make better decisions on behalf of the people and resources they manage. We are a top business school with a unique mission and vision that draws strength from our links to the Pacific Rim and the distinctive qualities of Oregon culture: innovation, sustainability, active lifestyles, financial stewardship, and respect for individuality and diversity within an increasingly global community. The Lundquist College of Business Mohr Career Services team serves approximately 4,500 students on the Eugene campus.

Mohr Career Services leads the Lundquist College's effort to prepare all Lundquist students for career success in an evolving world. They accomplish this by partnering with the wider Lundquist Community to help all Lundquist students craft and execute a career strategy, and by connecting them with people and opportunities to set and achieve their career goals.
Position Summary
Mohr Career Services is excited to welcome a collaborative, high-impact colleague to the role of Client Services Manager. The Mohr Career Services' Career Connections team partners with recruiters, alumni, and industry professionals who are interested in engaging with Lundquist students with the intent to share industry knowledge and/or recruit and hire. As a member of the Career Connections team, and reporting to the Executive Director, this position is accountable to operationalize efforts to increase opportunities for students to connect with industry partners both in-person and virtually. This position will manage event planning and logistics, operations, assessment, and data reporting. This person will also supervise student assistants and support the implementation of the broader goals and strategic initiatives of Mohr Career Services. As the main engagement operations lead, the team looks to this person to establish and facilitate the operational workflows and processes that drive progress on Career Connections engagement efforts. Industry partner development, satisfaction, and retention are priorities for this team, and the work of this individual has a direct impact on these priorities.

The Client Services Manager will be responsible for:

• Oversight of recruitment activity through several technology platforms to develop an event management system to support increased employer relationship development and visibility for the purpose of connecting employers to students
  
• Assisting with developing, documenting, and administering event operating procedures
  
• Connecting with recruiters, alumni, and industry professionals to discuss and plan in-person and virtual event logistics
  
• Providing high quality, timely, and detailed communications and support to alumni, recruiters, and hiring managers who are on campus or virtual to recruit and hire students, network with and potentially hire current students and cultivate talent, or share their expertise;
  
• Ensuring event assessment and feedback are collected, reported, and analyzed; and
  
• Coordinating, and serving as the main point of contact for, user-related/non-technical issues between Mohr Career Services and various technology vendors such as Handshake, VMock, PeopleGrove, Zoom, and other platforms.
  
  This role requires the ability to work some nontraditional work hours including evenings.
  Minimum Requirements
  
• Bachelor's degree and four or more years of relevant experience in a role heavily focused on one or more of the following: event planning, operations, project management, or related experience; OR
  
• Eight or more years of relevant experience in a role heavily focused on one or more of the following: event planning, operations, project management, or related experience.
  
  Mohr Career Services is most interested in finding the best candidate for the job and that candidate may be one who comes from a less traditional background. We encourage you to apply, even if you don't think you meet every one of our preferred qualifications--use your application to let us know what excites you about the role and what transferable skills or other qualities you would bring!
  Professional Competencies
  
• Ability to prioritize and multi-task effectively with frequent interruptions
  
• Proficiency with word processing, databases, spreadsheets, technology platforms, and web-based video technology platforms
  
• Ability to create and promote a welcoming, collaborative team-based environment, maintaining a respectful workplace.
  
• Superior customer service skills, and the ability to maintain composure during stressful situations.
  
• Demonstrated high-level organizational skills and attention to detail, with solid judgment and the ability to prioritize projects and tasks.
  
• Demonstrated ability to extract, compile, analyze/interpret, and summarize data.
  
• Strong communication skills (written, oral, and presentation) including expertise in communicating with internal and external partners, building ongoing relationships, and collaboratively working towards a common goal.
  
• Excellent follow-up and follow-through
  
• Proven ability to work independently and as part of a team.
  
• Ability to delegate responsibilities and manage resources.
  Preferred Qualifications
  
• Master's degree
  
• Experience building relationships with students, recruiters, alumni, faculty, and prospects/donors.
  
• Experience in higher education, career services, and/or a recruiting support role.
  
• Experience with recruiting operations or student-centered event planning and execution in a higher education setting.
  
• Experience with Handshake, Salesforce, Microsoft Teams, or Qualtrics.
  
• Experience using data visualization software.
  
  FLSA Exempt: Yes
  
  All offers of employment are contingent upon successful completion of a background inquiry.
  
  University of Oregon students and employees are required to be fully vaccinated against COVID-19. For additional information see: https://coronavirus.uoregon.edu/vaccine.
  
  The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.
  
  The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
  
  UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.
  
  In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.
  
  
  
  To apply, visit https://careers.uoregon.edu/en-us/job/529030/client-services-manager
  
  
  
  jeid-ce0503008b174941ad4c4792b299ba10