#513110 CRM Developer -- Analyst/Programmer - Career
- Employer
- California State University, East Bay
- Location
- California, United States
- Salary
- $7,917.00 - $10,000.00
- Date posted
- May 5, 2022
View more
- Position Type
- Administrative, Business & Administrative Affairs, Computer Services & Information Technology
- Employment Level
- Administrative
- Employment Type
- Full Time
ABOUT CAL STATE EAST BAY:
Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.
SALARY AND BENEFITS:
The starting salary placement depends on qualifications and
experience and is anticipated to be in the range of $7,917.00/month
and $10,000.00/month.
Cal State East Bay offers a broad range of benefits that includes
medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b),
dependent and health care reimbursement accounts, life insurance,
vacation and sick, 13 paid holidays, one personal holiday and
tuition fee waiver.
For more information on the benefits program, please visit https://www.csueastbay.edu/hr/benefits/index.html
ABOUT THE POSITION:
Cal State East Bay’s enterprise-wide CRM implementation program, Compass, is scaling at a lightning speed! We are looking to expand our CRM development team in central ITS. This is a great opportunity for someone who is highly motivated to grow and learn with extensive training opportunities. We are seeking an ideal candidate who is committed to excellence in customer service, technical expertise, and development. Join our team to deliver high impact and meaningful projects focused on student success!This position is responsible for designing, developing, and supporting innovative Salesforce (CRM) solutions to support faculty, staff, and student success initiatives. The position works with project manager(s), solution partners, other technical team members, and third-party applications/managed packages to expand the depth and breadth of the university’s CRM ecosystem. Even if you do not feel you fit all of the requirements, please apply anyway if you are motivated and willing to grow with us as we need individuals with all types of backgrounds and experiences to contribute to our team!
RESPONSIBILITIES:
-
Work on multiple projects from requirements gathering
through solution design, build, testing, and deployment.
Perform the build activities to deliver a solution
from the design stage, to prototype, to a functional
application.
Develop applications using the Salesforce platform
(Apex classes/triggers, Web Services API, be proficient in visual
Flows), Angular JS, related web technologies (CSS3, HTML5, Ajax,
JavaScript) and other enterprise programming languages such as
Java.
Integrate enterprise applications such as Salesforce
with analytical platforms and other applications via SOAP or REST
web service protocols.
Participate in design and code reviews to ensure
development quality.
Execute unit tests and write Apex test classes for
code coverage.
Use development tools such as Eclipse IDE (for source
code editor, debugging and deployment) and GIT (for source code and
version control).
Deploy metadata (configuration and code) to different
environments via tools such as Ant and Flosum.
Use tools such as Data Loader for data export, backup
and migration between environments.
Design user interfaces and create corresponding data
relationship diagram(s) using LucidChart or similar tools to
represent the data models and illustrate relationships between
database elements.
Create process flow diagrams to represent the logic
and algorithms used to implement the business rules and
requirements.
Understand the data architecture of SaaS products
(i.e. Salesforce, Tableau), iPaaS products (i.e. Dell Boomi), and
third-party open-source (i.e. MySQL) and commercial (i.e.
PeopleSoft) software applications, and other SaaS products (i.e.
FormAssembly) sources that integrate Salesforce CRM.
Stay current with latest releases, maintenance
packs/patches, and upgrades.
Perform problem diagnosis and resolution. Use
advanced troubleshooting and analysis to resolve problems at the
root cause. Apply technical skills and creative problem-solving
techniques to ensure customer issues are resolved in a timely
manner.
Integrate security into Software Development Life
Cycle (SDLC) and provide technical documentation, work
methodologies, best practices, and repeatable processes.
Ensure CSU Accessible Technology Initiative (ATI)
standards are incorporated in all solutions that are
developed.
Deliver reports, dashboards and other metrics as
needed.
Work collaboratively with other staff and
departments.
Perform other duties as assigned.
REQUIRED QUALIFICATIONS:
-
Solid knowledge of Object Oriented Design and
Programming techniques.
Proficiency in writing Apex code and triggers,
lightning components, SOQL, SOSL, etc.
Knowledge in developing and deploying solutions using
Salesforce Lightning (Lightning Design System/Lightning App
Builder/Lightning components).
Strong understanding of relational databases.
Experience in web programming, database design, SQL,
data integration as well as experience with scripting languages,
such as Java, Apex, or similar.
Experience with cloud based products.
Ability to work with end users to define functional
requirements and to translate those requirements into technical
specifications.
Excellent verbal, written, and interpersonal
communication skills.
Creativity in finding solutions quickly and
accurately.
Attention to detail in communicating technical issues
and implementing solutions.
Customer service attitude and willingness to work in
a cross functional team.
MINIMUM QUALIFICATIONS:
-
Bachelor's degree in Information Systems, Information
Technology, Computer Science, Engineering or related discipline or
equivalent combination of related education and relevant work
experience.
Salesforce application administration or development
experience.
PREFERRED SKILLS AND KNOWLEDGE:
-
Professional certifications (i.e. Salesforce).
Experience integrating Salesforce with external
systems using connectors, SOAP/REST API.
Detailed experience writing Visualforce and Apex
classes and triggers.
Knowledge of Salesforce security and sharing
model.
Knowledge of Salesforce API Development and
Consumption.
Experience with scripted data loader, web services,
cloud or on premise middleware and other enterprise integration
technologies.
Expertise in declarative configuration - Flow,
triggers, process builder, formulas, validations, etc.
Knowledge and proficiency in web technologies such as
CSS3, HTML5, Ajax, JavaScript, Bootstrap, Angular JS.
Experience developing with PostgreSQL, Oracle and /or
SQL Server.
Experience in Salesforce Education Cloud (Marketing
Cloud, Sales Cloud, Service Cloud, Community Cloud, EDA).
Experience in working for Higher Education,
non-profit, or government environments.
CONDITION(S) OF EMPLOYMENT:
Satisfactory completion of a background check that may include,
but is not limited to: criminal records check, verification of
academic credentials, licenses, certificates, credit history,
professional references and/or verification of work history is
required for employment. Cal State East Bay will issue a
conditional offer of employment to the selected candidate, which
may be rescinded if the background check reveals disqualifying
information, and/or it is discovered that the candidate knowingly
withheld or falsified information. Unsatisfactory results may also
affect the continued employment of current Cal State East Bay
employees who were conditionally offered the position.
All background checks are conducted through the university's third
party vendor, Accurate.
EEO STATEMENT:
As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.
OTHER INFORMATION:
All California State University campuses, including Cal State
East Bay, are smoke and tobacco-free. For more information,
please visit our website at http://www.csueastbay.edu/smokeandtobaccofree/
In compliance with state and federal crime awareness and campus
security legislation, including The Jeanne Clery Disclosure of
Campus Security Policy and Crime Statistics Act, the Cal State East
Bay Annual Campus Security Report is available at: http://www.csueastbay.edu/upd/safety-and-security-reports.html
SPONSORSHIP:
Cal State East Bay is not a sponsoring agency for Staff or Management positions.
MANDATED REPORTER:
The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.
CSU VACCINATION POLICY:
CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@csueastbay.edu.
HOW TO APPLY:
Please visit www.csueastbay.edu/jobs and click on Faculty, Staff and Management Employment Opportunities.
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