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SMU-2209479 - Workday Solutions Analyst

Employer
Samuel Merritt University
Location
California, United States
Salary
Salary Commensurate with experience
Date posted
May 5, 2022

Job Details

The University has an institution-wide commitment to diversity, equity and inclusion. We strive to build a welcoming and supportive campus environment, and acknowledge that diversity is an educational imperative to achieve excellence.

About Information Technology:
The integration of advanced technology throughout all levels of study is ubiquitous across universities – it facilitates digital transformations and ultimately shapes the future of higher education.

At Samuel Merritt University (SMU), our legacy is built on technology. The department of Information Technology not only acknowledges but wholeheartedly supports this opportunity to drive our community's advancement in technology and innovation. In order to foster collaboration in the areas of teaching and learning, student success, research and scholarship, service and outreach, and administrative operations – we implement value-driven strategic solutions and support new technologies with enhanced security in an increasingly remote space.

Along the way, the Information Technology strives to meet global challenges that require us to turn inward, unveiling a shared vision of empathetic leadership, accountability, and exceptional customer-centric services that fully support and empower our students, faculty, staff, alumni, and the vision and mission of SMU.

Job Summary:
This position has responsibility for providing ongoing support and maintenance as well as assisting with the enhancement and expansion of SMU’s Workday platform. This spans the entire Workday lifecycle including development, testing, implementation, enhancement updates, and production releases. The Workday Solutions Analyst will provide primary support in several areas of SMU’s Workday HCM including business process administration, security administration, reporting, testing, and quality assurance; will evaluate, design, and deploy solutions built on the existing platform to meet future business needs; and will implement configuration and deployment requirements for future Workday modules. The individual in this position must have in-depth knowledge of SMU’s business processes to provide functional areas with outstanding support and effective solutions. The successful candidate will work collaboratively with other team members and colleagues from other academic and administrative units to continually support and enhance Workday functionality. An analytical and problem-solving mindset, creativity, communication, and customer-centricity are key characteristics of a successful candidate for this position.

Responsibilities 

  • Configure and modify Workday business processes as required based on functional design and business decisions
  • Administer custom role-based, user-based, and Workday-delivered security groups
  • Assist with the creation, maintenance, and scheduling of Workday reports
  • Provide support for new integration development and modifications to existing integrations
  • Ensure necessary testing is successfully completed for all changes and that any issues which arise are properly captured and resolved
  • Investigate, troubleshoot, and resolve level 2/3 escalated issues
  • Proactively monitor Workday feature release and weekly patch documentation
  • Collaborate with Workday stakeholders in functional areas to recommend features for uptake and deploy new features to achieve continuous improvement of the Workday platform
  • Support all activities around semi-annual feature releases and the implementation of additional Workday modules and functionality
  • Develop user procedures, guidelines, documentation, and training materials for the Workday platform
  • Proactively and continuously pursue professional development and training
  • Perform additional duties as assigned.

Breakdown of Essential Duties and Responsibilities

  • 60%: Workday operations
  • 30%: Workday optimization
  • 10%: Other duties as assigned in support of overall IT strategic goals and synergy within IT

Education and/or Experience:

  • Bachelor's degree in a business or technology-related field, or equivalent training and experience
  • 2+ years of professional experience with the Workday platform; experience with a Workday implementation preferred
  • Professional experience in higher education preferred
  • Experience capturing requirements and documenting business processes
  • Ability to analyze business operations and translate business needs into system solutions
  • Energetic, passionate, and self-motivated mindset with a strong desire to excel and flourish in a fast-paced and dynamic environment and a commitment to continued self-improvement
  • Strong interpersonal, written, and oral communication skills, and the ability to communicate effectively with both technical and non-technical audiences
  • Strong organizational, prioritization, and planning skills with an ability to work on multiple projects simultaneously and collaboratively with cross-functional units
  • Sound independent judgment and decision-making
  • Strong analytical and problem-solving skills with high attention to detail

Company

Samuel Merritt University

Samuel Merritt University is a private university focused on health sciences with its main campus in Oakland, California, and other facilities in Sacramento, San Mateo and Fresno.

SMU is an integral part of patient care in Northern California. We’re one of the largest educators of registered nurses in California, and many of the physical and occupational therapists, physician assistants, and podiatric physicians who provide care in the region are graduates of our programs. 

SMU began as a credential nursing program with Oakland's Samuel Merritt Hospital. Today, more than 110 years later, it offers nursing programs and advanced degrees for occupational and physical therapists, physician assistants, and podiatric physicians.

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