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Student Services Connector, Blount Center

Employer
Santa Fe College
Location
Florida, United States
Salary
$34,230.00 - $34,230.00
Date posted
May 5, 2022

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Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Administrative
Employment Type
Full Time

Application Deadline:      Friday, May 20, 2022

Salary & Benefits:              Salary is $34,230.58. Compensation package is comprised of many college paid benefits including health and life insurance, retirement, leave time, and tuition waivers for Santa Fe College and the University of Florida.

Classification:                    Full-time, Career Service, Pay Grade C4, Non-Exempt.

Location:                             Blount Center, 401 NW 6th St, Gainesville, FL 32601.

 

 

OVERVIEW:  Santa Fe College (SF) was recently recognized as the top-rated community college in the United States.  Santa Fe College is a student-centered institution with a commitment to open access, academic excellence, and cultural and ethnic diversity.  A high quality of life, temperate climate, proximity to the University of Florida, diverse cultural events, and plentiful recreational opportunities make SF and Gainesville an ideal community to work and live.  SF enrolls over 16,000 students each semester.

 

The Student Services Connector is an intricate part of the college’s recruitment and enrollment management efforts and serves as an extension of the admissions, records, financial aid, and advisement offices providing frontline services and assistance for new and prospective students at one or more of the college’s educational centers in person, online, or via telephone. The Student Services Connector provides high level assistance with processes and procedures for admissions, records, and financial aid, as well as assistance with coordination of scheduling, testing, and other center services. This position works in collaboration with college departments and makes referrals as appropriate and helps to link students to resources. This position requires a thorough understanding of the application and enrollment processes and must posses an understanding of financial aid procedures and advisement principles. Extensive knowledge of college and community resources is also required. The Blount Center is looking for a Student Services Connector who will provide service excellence during evening hours of operation.

 

Responsibilities and duties include:

  • Receive visitors in person and respond to inquiries by telephone, email, and chat to assist students with application, enrollment, testing, and registration processes or other specific student support services regarding Admissions, Records, and Financial Aid.
  • Provide assistance to students in completing required documents for enrollment and financial aid applications.
  • Provide technical support for students encountering registration issues.
  • Provide immediate information and updates regarding inquiries about college events and processes.
  • Provide direct administrative support and assistance pursuant to established guidelines and work collaboratively with college departments as needed determining when referral to another department is appropriate.
  • Resolve routine issues and conduct referrals when resolution requires in-depth expertise from the specific service area at the college.
  • Communicate, collaborate, and maintain relationships with internal and external community constituents.
  • Organize and facilitate meetings and special events, schedule and coordinate dates and times, venues, attendance, agendas, and facility arrangements.
  • Provide support activities for the center such as answering telephones, assisting in the coordination of special events, or conducting outreach.
  • Monitor, reconcile, and assist with fiscal administration for the department including, but not limited to, budgets, funding, purchase orders, Pcards, grants, and/or contracts.
  • Prepare special reports, summaries or replies to inquiries by compiling data and statistics from various departmental resources.
  • Manage and update program websites and publications with the most current, accurate and timely information.
  • Comply with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
  • Provide service excellence through courteous, informed, accessible, approachable and professional engagement.
  • Perform other duties as assigned.

 

Reports to: Director, Blount Center

 

QUALIFICATIONS

Required: Associate degree and four years of related work experience or a combination of completed education and/or work experience equal to six years.

 

Additional Requirements: A criminal background check will be conducted.

 

Knowledge, Skills and Abilities:  

  • Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
  • Team Orientation & Interpersonal – highly motivated team player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
  • Ability to work in a multi-cultural environment.
  • Results Orientation – proven ability to set and exceed established targets. 
  • Organization & Time Management – able to plan, schedule, organize, and follow up on tasks related to the job to achieve goals within or ahead of established time frames.
  • Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.
  • Adaptability to Change – able to be flexible and supportive, and able to positively and proactively assimilate change in rapid growth environment.
  • Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
  • Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
  • Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.

 

Application Process: All applicants must submit a completed online SF Employment Application, a letter of intent, an up-to-date resume, as well as college transcripts to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made.

 

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. http://www.sfcollege.edu/eaeo/

Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu

 

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions.

 

Preference will be given to eligible veterans and spouses of veterans.

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