Cashiering Specialist

Salary for Announcement

The anticipated hiring range for this position is $41,200 – $51,500. The full salary range is $41,200 – $61,800.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
For more information on MSU Denver’s compensation structure, please visit https://www.msudenver.edu/hr/compensation/professionalexecutivestaff/compensationstructureandguidelines/

Posting Details

Posting Number

A02107

Position Title

Cashiering Specialist

Position Number

E00809

Pay Grade

14

Employee Category

Professional staff

Department

Cashiers

EClass Code

Full Time Professional Staff

Position Summary

Provides support to all faculty, staff and students through fiscal transactions. This position supports all duties and activities in the Cashiering department by supporting Campus Recreation, Student Health Center, Testing Services and Extended Campus (adding new departments as needed) in all cashiering complications.

This position acts as a liaison between the Office of Cashiering and the Veteran and Military Student Services office, ensuring that essential updates and deadlines are communicated to all areas.

Position directly oversees the Post 9/11 GI Bill payments and refund process. High attention to detail and understanding of VA regulations is extremely important in this role.

Position Acts as backup for Senior Assistant Bursar, making informed decisions concerning cashiering and university policies and procedures to ensure customers receive the best service possible. This position accesses Banner, CASHNet, Web Payments, and Bank subsystems to complete daily reconciliations when the Senior Assistant Bursar is absent.

IND208

Duties/Responsibilities

40% Wire Payments (mostly VA related)
Position is responsible for processing all wire payments received. These payments will mainly consist of Veteran Affairs (VA) payments, specifically Chapter 33/Post 9/11 GI Bill. Position must maintain the program spreadsheet to ensure all payments reconcile with the invoiced amount from Banner A/R. Once reconciled with invoiced amount, this position is responsible for having the payments posted using CASHNet/Transact. Posting can be delegated to a student cashier, this position must ensure student cashier has been trained to properly post wire payments. This position is also responsible for reconciling all wire payments processed in CASHNet/Transact with bank records at the end of the month to ensure all payments have been processed. In the event that a student is paid more than they are entitled or student does not meet eligibility requirements, position must identify, adjust and post funds to the appropriate account(s) in Banner AR and refund the appropriate entity. Adjustments may result in the student having to repay funding to the University or VA, depending on the situation. Position is responsible for keeping detailed records concerning all payments and adjustments.

Position researches, identifies, and solves problems with Veteran & Military Student Services staff to clear VA debt letters by reconciling wire payments and refunds.

Position has the authority to remove registration holds and to establish payment plans or special contracts for VA students when needed. This position also has the authority to advance refunds to students while the University is waiting for VA payments. These decisions require extensive research, documentation, coordination with the University’s Veteran & Military Student Services Office, the Department of Veteran Affairs, and the student.

Position is required to be up to date with VA processes and regulations and must update supervisor of any changes, while ensuring all policies and procedures are updated in a timely manner. Position requires strong attention to detail and decision-making skills.

30% Customer Service
Serves as the primary front desk customer service representative. This includes providing prompt, friendly, and courteous service by processing payments, answering phones, assisting walk-in clientele, processing mail, and other Cashier related tasks. Position must be familiar with University rules, state statues, VA regulations, etc. to provide support for the office. Additionally, position must be familiar with the College Opportunity Fund ( COF ) process, reconciliation, Banner Student System and payment dates and deadlines, the University’s tuition and fee structure, and have experience negotiating payment arrangements to effectively assist students. Assists with supervising daily cashiering operations, including training and supervision of 6-10 student cashiers and advising on VA regulations, policies and procedures.

10% Payments and Disbursements
The position determines debt and credit balances using the Banner AR system. It is important that the position understand the cashiering system to effectively collect payments and is aware of the policies regarding different types of receivables collected. The position reviews a daily report of credits that have been recorded in the Banner A/R system that are pending issue. Position ensures that the credits are correct and that the students are in fact entitled to the refund. When errors are encountered, position will take the appropriate steps to ensure that the credit is not issued to the student until the process is completed.

5% Cash Drawer Reconciliation
Position is required to balance their own cash drawer, reconcile, and make adjustments to their session and/or batch (at times, this requires intensive research). Position must verify their deposit amounts, approve, and close their session/batch in both the CASHNet/Transact and Banner systems. The position oversees work studies during their end of day proceedings which includes verification of cash deposits and closing their session/batch, after resolving discrepancies, if needed.

Position is responsible for conducting cash drawer audits for the department. This includes ensuring other users have the correct amount in their drawers. Position will work with supervisor to resolve any discrepancies that may arise.

5% Direct Deposit Monitoring and Expiration Monitors all student Direct Deposit/ ACH accounts provided for refunding purposes. Expires accounts that are no longer active. Reviews report for all students no longer listed as active attendees and expires Direct Deposit/ ACH accounts to prevent refunds being sent using inaccurate information.

5% Document Management Responsible for accurately indexing and destroying applicable office documents. Ensures daily office forms are updated and readily available for students and on the website.

5% Other duties as assigned

Required Qualifications

1. At least 3 years of experience providing customer service to diverse populations.
2. Experience using CASHNet/Transact Cashiering or equivalent cashiering system
3. Experience reconciling monthly activity reports.
4. Error free written communication skills.

Preferred Qualifications

1. Bachelor’s Degree in accounting, finance or other business-related field.
2. Experience in Higher Education.
3. Experience using the Banner, or an equivalent, system.
4. Prior experience or knowledge of Veterans Affairs (VA) Chapter 33 benefits and the rules and regulations regarding eligibility and payments.
5. Experience with the Colorado Opportunity Fund ( COF ).
6. Experience with Banner A/R or comparable system/module.

Work Hours

Position will primarily work 8:15 am – 5:15 pm. However, position must have the flexibility to work between 7:45 am – 6:15 pm. While this is expected to be an in person, on campus role, this position offers the flexibility of some remote work opportunities and hybrid schedules (to be negotiated with the finalist.

Posting date

04/27/2022

Closing date

Closing Instructions

Open Until Filled

To ensure full consideration, applications must be received by 11:59pm (MT)

05/12/2022

Special Instructions to Applicants

Please see Special Instructions for more details.
IMPORTANT : In order to be considered as an applicant you must apply via the online application system, http://www.msudenverjobs.com.

References refers to a list of three professional references and their contact information.

Official transcripts will be required of the candidate selected for hire.

Talent Team Representative

Elizabeth Wellington

Talent Team Representative E-mail

ewelling@msudenver.edu

Benefits

MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.