Financial Aid Office
Graduate Financial Aid Counselor
Commensurate with Experience
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
The Graduate Financial Aid Counselor supports Syracuse University’s
effort to attract and retain qualified graduate students by
advising a diverse population of prospective and enrolled students
on matters pertaining to federal/private education loans and how
they intersect with graduate aid. The Counselor assists graduate
students in navigating financial aid eligibility, sensitive family
financial situations unique to independent students, financial
planning strategies and payment options, and academic progress.
They work in a high-volume and fast-paced environment to apply
knowledge of swiftly changing federal regulations and institutional
requirements to each student they advise.
The counselor is responsible for a population of approximately
4,000 residential graduate students in addition to prospective
applicants and provides advisement to that population using
principles that are sensitive to the challenges of students in
their assigned cohort, while adhering to the ever-changing U.S.
Department of Education and University Student Financial Assistance
& Enrollment Services Policies and Procedures.
The counselor also represents the office at both on and off campus
graduate events throughout the year.
Job Specific Qualifications
- Bachelor’s Degree required, Master’s preferred.
- 2 or more years of financial aid experience preferred, though
counseling experience in other higher education student services
area could be a reasonable substitution.
- NASFAA credentials recommended: Fundamentals in Student
Financial Aid, Application Process, Need Analysis, and Professional
- Knowledge of financial aid programs and regulations.
- Specific knowledge of graduate and certificate programs
including the various online, flexible format programs, impact of
graduate awards and stipends on student aid eligibility.
- Excellent communication and counseling skills.
- Ability to use professionalism, tact, discretion, diplomacy,
and compassion in advising.
- Must possess a flexible attitude and be able to function well
as a team member in a high-volume, fast paced environment while
paying close attention to detail and prioritizing workload to meet
- Should take initiative and be able to prioritize workload with
- Commitment to diversity, equity and inclusion for students and
staff. This includes but is not limited to: fostering an office
environment that allows students and staff of different backgrounds
and identities to feel safe, accepted, and understood; helping
students with financial aid and financial literacy education to
overcome barriers to college attainment; and helping develop and
further initiatives in this area.
- Experience with PeopleSoft or other student information
systems, OnBase or other imaging systems, and Microsoft software
- Availability for overtime during peak award season to provide
the best possible customer service.
Counsel graduate students, both prospective and currently enrolled,
on all aspects of financial aid available via in person or virtual
appointments (appx 400 annually), telephone, and email
communications (several hundred), all of which are very heavy
during the admission and returning award seasons. Counselor has a
population of appx 4,000 graduate students, of which appx 1500
receive federal or private educational loans, and provides
advisement to that population using principles that are sensitive
to the challenges of students in their assigned cohort while
adhering to the ever-changing U.S. Department of Education and
University policies and procedures.
The counselor also monitors the aid eligibility of their student
population weekly and adjusts aid as necessary throughout the
Counselors also participate in community outreach programs such as
FAFSA filing nights over multiple evenings and weekends during the
fall and spring as well as multiple on campus Admissions
Determine and review financial aid eligibility for graduate
population of approximately 4,000 students on main campus. This
includes review of adjustments in enrollment, Satisfactory Academic
Progress, scholarships/graduate awards, federal match issues,
AmeriCorps, veterans¿ aid, and eligibility for refunds.
Review an average of 200 students on a weekly basis receiving
graduate awards to insure federal financial aid eligibility is not
exceeded. Level of review is heaviest at the beginning of each
semester but continues throughout due to changes in awards.
Develop and/or present financial aid and financial literacy
information to prospective and current students to help with
recruiting and retention goals of the University. Currently provide
25-30 presentations through in-person sessions, webinars, online
chats and various filing events in the community. This number will
continue to grow as our graduate programs continue to expand in
addition to our Financial Literacy program. In addition to in
person presentations to First Year Forum classes for
undergraduates, promotion of the Financial Literacy program is done
through personal contact with the individual schools and colleges
to determine the best way to reach graduate students.
Provide one on one loan exit interviews to 20-25 graduating
students each semester.
Act as backup for quarter-term Graduate counselor/loan processor
during peak times or during absences.
Other duties as assigned.
In addition to completing an online application, please attach a
resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university
with distinctive academics, diversely unique offerings and an
undeniable spirit. Located in the geographic heart of New York
State, with a global footprint, and nearly 150 years of history,
Syracuse University offers a quintessential college
The scope of Syracuse University is a testament to its strengths: a
pioneering history dating back to 1870; a choice of more than 200
majors and 100 minors offered through 13 schools and colleges;
nearly 15,000 undergraduates and 5,000 graduate students; more than
a quarter of a million alumni in 160 countries; and a student
population from all 50 U.S. states and 123 countries. For more
information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center
of New York State approximately 250 miles northwest of New York
City. The metro-area population totals approximately 500,000. The
area offers a low cost of living and provides many social,
cultural, and recreational options, including parks, museums,
festivals, professional regional theater, and premier shopping
venues. Syracuse and Central New York present a wide range of
seasonal recreation and attractions ranging from water skiing and
snow skiing, hiking in the Adirondacks, touring the historic sites,
visiting wineries along the Finger Lakes, and biking on trails
along the Erie Canal.
Syracuse University is an equal-opportunity, affirmative-action
institution. The University prohibits discrimination and harassment
based on race, color, creed, religion, sex, gender, national
origin, citizenship, ethnicity, marital status, age, disability,
sexual orientation, gender identity and gender expression, veteran
status, or any other status protected by applicable law to the
extent prohibited by law. This nondiscrimination policy covers
admissions, employment, and access to and treatment in University
programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the
military-connected community through its educational programs,
community outreach, and employment programs. After World War II,
Syracuse University welcomed more than 10,000 returning veterans to
our campus, and those veterans literally transformed Syracuse
University into the national research institution it is today. The
University’s contemporary commitment to veterans builds on this
historical legacy, and extends to both class-leading initiatives
focused on making an SU degree accessible and affordable to the
post-9/11 generation of veterans, and also programs designed to
position Syracuse University as the employer of choice for military
veterans, members of the Guard and Reserve, and military family
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in
which students, faculty, administrators, staff, curriculum, social
activities, governance, and all other aspects of campus life
reflect a diverse, multi-cultural, and international worldview. The
University community recognizes and values the many similarities
and differences among individuals and groups. At Syracuse, we are
committed to preparing students to understand, live among,
appreciate, and work in an inherently diverse country and world
made up of people with different ethnic and racial backgrounds,
military backgrounds, religious beliefs, socio-economic status,
cultural traditions, abilities, sexual orientations and gender
identities. To do so, we commit ourselves to promoting a community
that celebrates and models the principles of diversity and
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