Graduate Financial Aid Counselor

Syracuse University
New York, United States
Salary Not Specified
Posted Date
May 2, 2022
Posting Details

Posting Details

Job #

Department Code

Financial Aid Office

Job Title
Graduate Financial Aid Counselor

Syracuse, NY

Pay Range
Commensurate with Experience

Staff Level

FLSA Status


Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Syracuse, NY

Unionized Position Code
Not Applicable

Job Description

The Graduate Financial Aid Counselor supports Syracuse University’s effort to attract and retain qualified graduate students by advising a diverse population of prospective and enrolled students on matters pertaining to federal/private education loans and how they intersect with graduate aid. The Counselor assists graduate students in navigating financial aid eligibility, sensitive family financial situations unique to independent students, financial planning strategies and payment options, and academic progress. They work in a high-volume and fast-paced environment to apply knowledge of swiftly changing federal regulations and institutional requirements to each student they advise.
The counselor is responsible for a population of approximately 4,000 residential graduate students in addition to prospective applicants and provides advisement to that population using principles that are sensitive to the challenges of students in their assigned cohort, while adhering to the ever-changing U.S. Department of Education and University Student Financial Assistance & Enrollment Services Policies and Procedures.
The counselor also represents the office at both on and off campus graduate events throughout the year.

  • Bachelor’s Degree required, Master’s preferred.
  • 2 or more years of financial aid experience preferred, though counseling experience in other higher education student services area could be a reasonable substitution.
  • NASFAA credentials recommended: Fundamentals in Student Financial Aid, Application Process, Need Analysis, and Professional Judgement
Job Specific Qualifications
  • Knowledge of financial aid programs and regulations.
  • Specific knowledge of graduate and certificate programs including the various online, flexible format programs, impact of graduate awards and stipends on student aid eligibility.
  • Excellent communication and counseling skills.
  • Ability to use professionalism, tact, discretion, diplomacy, and compassion in advising.
  • Must possess a flexible attitude and be able to function well as a team member in a high-volume, fast paced environment while paying close attention to detail and prioritizing workload to meet numerous deadlines.
  • Should take initiative and be able to prioritize workload with little guidance.
  • Commitment to diversity, equity and inclusion for students and staff. This includes but is not limited to: fostering an office environment that allows students and staff of different backgrounds and identities to feel safe, accepted, and understood; helping students with financial aid and financial literacy education to overcome barriers to college attainment; and helping develop and further initiatives in this area.
  • Experience with PeopleSoft or other student information systems, OnBase or other imaging systems, and Microsoft software products.
  • Availability for overtime during peak award season to provide the best possible customer service.

Counsel graduate students, both prospective and currently enrolled, on all aspects of financial aid available via in person or virtual appointments (appx 400 annually), telephone, and email communications (several hundred), all of which are very heavy during the admission and returning award seasons. Counselor has a population of appx 4,000 graduate students, of which appx 1500 receive federal or private educational loans, and provides advisement to that population using principles that are sensitive to the challenges of students in their assigned cohort while adhering to the ever-changing U.S. Department of Education and University policies and procedures.

The counselor also monitors the aid eligibility of their student population weekly and adjusts aid as necessary throughout the year.
Counselors also participate in community outreach programs such as FAFSA filing nights over multiple evenings and weekends during the fall and spring as well as multiple on campus Admissions events.

Determine and review financial aid eligibility for graduate population of approximately 4,000 students on main campus. This includes review of adjustments in enrollment, Satisfactory Academic Progress, scholarships/graduate awards, federal match issues, AmeriCorps, veterans¿ aid, and eligibility for refunds.

Review an average of 200 students on a weekly basis receiving graduate awards to insure federal financial aid eligibility is not exceeded. Level of review is heaviest at the beginning of each semester but continues throughout due to changes in awards.

Develop and/or present financial aid and financial literacy information to prospective and current students to help with recruiting and retention goals of the University. Currently provide 25-30 presentations through in-person sessions, webinars, online chats and various filing events in the community. This number will continue to grow as our graduate programs continue to expand in addition to our Financial Literacy program. In addition to in person presentations to First Year Forum classes for undergraduates, promotion of the Financial Literacy program is done through personal contact with the individual schools and colleges to determine the best way to reach graduate students.

Provide one on one loan exit interviews to 20-25 graduating students each semester.

Act as backup for quarter-term Graduate counselor/loan processor during peak times or during absences.

Other duties as assigned.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link

Job Posting Date

Application Deadline

Full Consideration By

Job Category

Message to Applicants

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert