Telecommunicator (Part-time)

Posting Details

Posting Detail Information

Posting Number S01748 Position Title Telecommunicator (Part-time) Internal Position Title Telecommunicator Department Police Department Position Type Staff Job Family Classified Job Summary
College of Lake County is seeking a Part-time Telecommunicator to serve in our Campus Police Department . Under the administrative supervision of the Chief of Police and the functional supervision of the Police Sergeant, the Telecommunicator provides all communication functions, information, and reporting support for the Police Department and the College.

The College of Lake County ( CLC ) is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences.
The college is widely recognized for student success, business and community partnerships and for the achievements of our faculty, staff and alumni. Long-known as an employer of choice in Lake County, CLC was ranked #15 on the Forbes list of Top 100 Employers in the State of Illinois for 2019.

Regular Part-Time Board established positions earn Vacation and Sick Leave and Tuition waiver for CLC classes and Tuition Reimbursement for advanced degrees. In addition, employees are eligible to participate in the State University Retirement System ( SURS )

Required Qualification
1. A high school diploma or equivalent
2. Ability to multitask under high stress situations
3. Experience working with the public or customer service
4. Familiarity with Computer (Word/Excel)
5.Excellent communication and interpersonal skills
6. Ability to deal with problematic situations
7. Access to dependable transpiration 24/7
8. Access to a telephone 24/7
9. Valid driver’s license. Desired Qualifications
1. Previous experience in Emergency (Police/Fire/ EMS ) Dispatching
2. Previous experience utilizing a Computer Aided Dispatch System ( CAD ) and Records Management System ( RMS )
3. Law Enforcement Agency Data Systems ( LEADS )/National Crime Information Computer ( NCIC ) certification(s) or previous certification in another state’s equivalent system
4. Familiarity with radio communications/dispatch procedures. Posting Date 05/04/2022 Closing Date 07/04/2022 Expected Start Date 07/18/2022 Special Instructions Summary Pay Rate $18.59/hour Full-Time/Part-Time Part-Time Location Grayslake Total Hours per week 25.00 Work Schedule
Able to work flexible hours, days, weekends, including day and evening shifts, up to 25 hours per week. Software Testing Required None Interview Process Requirements None EEO Statement
The College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities. EOE /AA/M/F/D/V Summary of Essential Functions
1. Keeps records, logs, and schedules of the calls received and actions taken utilizing a Computer Aided Dispatch ( CAD ) and Records Management System ( RMS )
2. Handles all telephone non-emergency and emergency traffic for the Police Department at all three CLC Campuses: Grayslake, Southlake, and Lakeshore.
3. Handles all communications via radio and telephone for all three CLC Campuses: Grayslake, Southlake, and Lakeshore.
4. Responsible for Emergency Notifications to the College Community via Public Address Sytems, internet-based alerting systems, etc.
5. Monitors and maintains the location of all CLC Police Personnel, as well as assisting emergency response personnel from neighboring agencies, when responding to a CLC Campus incident at all three CLC Campuses: Grayslake, Southlake, and Lakeshore.
6. Monitors and maintains CLC Fire Alarm System, Panic Alarms, Hold Up alarms, surveillance cameras, and other various security systems.
7. Staffs the Emergency Door Locking System for emergency use.
8. Conducts and partakes in Emergency radio, Disaster, Fire Alarm drills, etc.
9. Coordinates and maintain all Law Enforcement Agency Data Systems ( LEADS )/National Crime Information Computer ( NCIC ) queries, entries, modifications, and cancellations.
10. Acts as the conduit between surrounding agencies for mutual aid requests and responses. Monitors radios for surrounding jurisdictions for emergency traffic with a potential adverse effect upon the CLC Campuses including Grayslake Police, Gurnee Police, Lake County Sheriff’s Department, Vernon Hills Police, Waukegan Police, Illinois State Police Emergency Radio System ( ISPERN ), StarComm-State Wide Area Radio Communication for ILEAS .
11. Staffs the Police Department Public Information Window:
-Supplies information to the public
-Gives directions
-Walk-up service to public, i.e. vehicle jump starts, vehicle lock-outs, etc.
-Takes initial information for service
Police Emergency Calls
Police Non-emergency Calls
Registered Sex Offender/Violent Offender Against Youth Institution of Higher Education Registrations
Various other receptionist-type duties
12. Records and maintains status of CLC Police Parking Citations, Traffic Citations, Racial Profile Information, Traffic Crash Reports, Criminal Reports, etc.
13. Receives, records, and maintains status of CLC “Lost & Found” items.
14. Female Telecommunicator will act as Police Matron for Female Prisoners when a female police officer is not on duty.
15. Performs other related duties as assigned by the Chief of Police or his/her designee. Posting Specific Questions - supplemental questions

Required fields are indicated with an asterisk (*).

1. * Do you have a high school diploma or equivalent?
   • Yes
   • No
2. * Do you have customer service experience?
   • Yes
   • No
3. * Do you have access to dependable transportation and to a telephone 24/7?
   • Yes
   • No
4. * Do you have a valid driver's license?
   • Yes
   • No
5. * Do you have previous experience in Emergency (Police/Fire/EMS) Dispatching?
   • Yes
   • No
6. * Do you have previous experience using a Computer Aided Dispatch System (CAD) and Records Management System (RMS)?
   • Yes
   • No
7. * Do you have Law Enforcement Agency Data Systems (LEADS)/National Crime Information Computer (NCIC) certification(s) or previous certification in another State's equivalent system?
   • Yes
   • No
8. * Are you familiar with radio communications/dispatch procedures?
   • Yes
   • No

Applicant Documents
Required Documents

1. Resume
2. Cover Letter

Optional Documents