Service Desk Coordinator

Current University of Arkansas System employees (excluding those at UAMS) including student employees and graduate assistants need to log into Workday on My Apps. Simply enter "Find Jobs" in the Workday search bar to view open positions.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
To view the job posting closing date please return to the search for jobs page.

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Type of Position:Professional Staff - Information Technology

Workstudy Position:

No

Job Type:Regular

Work Shift: Day Shift (United States of America)

Sponsorship Available:

No

Institution Name: University of Arkansas at Fort Smith

The University of Arkansas - Fort Smith is a vibrant mid-sized public university dedicated to breaking the higher education mold by bringing truly transformative, hands-on experiences to every student. From high school seniors to senior professionals, first-generation students to second-chancers, our goal is to provide a high-quality, future-focused education that honors each student's unique, personal situations and goals. Our tiered approach to learning offers students access to more than 80-degree plans and programs including certificate, associate, bachelor's, and master's degrees. We seek to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse population of Arkansas, to maintain the excellence of the university, and to offer our students richly varied disciplines, and perspectives.

Located on the Arkansas-Oklahoma border and situated in a region of lakes, Fort Smith is the second-largest city in Arkansas and features a vast array of cultural activities, shopping, dining, and entertainment, including a thriving downtown entertainment district. Parks, trails, and water recreation are all within the city limits, and true outdoor enthusiasts will find the area’s lakes, streams, and mountains offer adventure only minutes away from campus. Fort Smith was recently named by Forbes as the number one city in America for the cost of living, and a top city in the nation for the highest-paying tech jobs. The city is within easy driving distance of Tulsa, Kansas City, Dallas, Little Rock, and Memphis.

Thank you for your interest in joining our university. Below you will find details for the position including any supplementary documentation and/or questions you should review before submitting your application. For general application assistance or if you have questions about a job posting, please contact Human Resources at (479) 788-7080.

If you have a disability and need assistance with the hiring process please contact Human Resources at 479-788-7080. Applicants are required to submit a request for each position to which they have applied.

Department:IT Customer Support

Department's Website:

uafs.edu

Summary of Job Duties:This individual is responsible for operating the Service Desk, performing computer operations duties, and is responsible for distribution and retrieval of University technology-related equipment; assist with technology support requests. The position reports to Manager, Customer Support.

Qualifications:

Required Education and/or Work Experience:

Minimum qualifications include an associate’s degree in a technical or business field and one year of experience working in a technical or business field. Other job-related education and/or experience may be substituted for part of these requirements.

Help Desk or Customer Service experience is preferred.

Essential Duties and Responsibilities:

• Assist faculty, staff and students who walk into the Technology Support Service Desk, answer Technology Support Service Desk phone, check e-mail and voice mail and log requests into the UAFS Incident Management System. Troubleshoot issues, reset password and/or help faculty, staff or students with resetting passwords using the UAFS password reset system. Contact users if more information is required. Updates the incident reporting system with resolution information. This occurs daily.
  
  
• Schedule, select, deliver and retrieve a variety of audio-visual equipment; load equipment into carts and deliver to appropriate location, assist faculty and staff in proper operation of audio-visual equipment. Complete equipment requests including data entry. Maintains audiovisual equipment in proper working order through preventative maintenance and performs minor repairs on equipment. Operates audiovisual equipment when requested. This occurs daily.
  
  
• Assist faculty and staff in resolving technical issues with technology in the classroom. This occurs as needed.
  
  
• Checks technology-related equipment (laptops, monitors, hotspots, etc.) in and out to faculty, staff and students upon request. Maintains records and logs of materials and equipment used. This occurs as needed.
  
  

Responsible for maintaining a positive work atmosphere by acting and communicating in a manner to foster teamwork and by providing leadership to subordinates. Requires consistent on-time attendance.

Other Duties and Responsibilities:

• Assist with preparation of equipment for transfer to state M&R. This occurs as needed.
  
  
• Assist PC technicians with service calls. This occurs as needed.
  
  
• Pick up and deliver tapes to server rooms for backups. This occurs as needed.
  
  
• In the event that the nightly operator is out will process Banner jobs and backups as per schedule. This occurs as needed.
  
  
• Update and maintain technology support inventory. This occurs as needed.
  
  
• This description is not designed to cover a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice. This occurs daily
  
  
• Other duties as assigned.
  
  

Knowledge, Skills, and Abilities:

To perform the job successfully, the following competencies are required for the essential functions of this position:

• Knowledge of audio-visual equipment operation and maintenance requirements.
  
  
• Knowledge of the methods and techniques of production items.
  
  
• Skills to operate and perform maintenance on audio-visual equipment.
  
  
• Ability to work effectively and communicate with a diverse population of students, staff and faculty
  
  
• Ability to schedule audio-visual equipment for classrooms.
  
  
• Ability to train employees in the use of audio-visual equipment.
  
  
• Ability to identify and resolve problems in a timely manner, to gather and analyze information skillfully.
  
  
• Ability to provide technical assistance to users.
  
  
• Ability to communicate well both orally and in writing
  
  
• Ability to bend, climb, kneel and lift as required.
  
  

Additional Information:

Working Relationships:

Work in a dynamic team of diverse faculty, staff, and students in a fast paced, growth-oriented environment. This individual has contact with faculty, staff, and students on a daily basis.

List Employees Supervised: None

Special Job Dimensions:

Extended hours and on-call duty occasionally required. While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee regularly talks and hears. Lifting, carting, pushing or pulling heavy objects up to 50 pounds occasionally required. Must be able to work on ladders. Must be able to work effectively under pressure in a busy and demanding environment. Routine work hours are 11:00 a.m. – 8:00 p.m.

Salary Information:

$28,000-$30,132/year

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume, Unofficial/Official Transcript(s)

Optional Documents:

Proof of Veteran Status

Special Instructions to Applicants:For full consideration, please apply by May 13, 2022.

Recruitment Contact Information:

HR 479-788-7080

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position may be subject to a pre-employment criminal background check, sex offender registry check, financial history background check, and/or drug screening. A criminal conviction or arrest pending adjudication and/or adverse financial history alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background checks and drug screening information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:N/A

Frequent Physical Activity:N/A

Occasional Physical Activity:N/A

Benefits Eligible:Yes