Senior Business Support Specialist - School of Medicine - 80989

Job Description

The primary role of Coordinator of the Standardized Patient Program is to oversee and manage the UMKC School of Medicine (SOM) standardized patient program and all standardized patient simulations provided by the UMKC SOM’s Clinical Training Facility (CTF), which includes events at varied locations in Kansas City and St. Joseph, Missouri. This position will manage administrative activities necessary to sustain and grow the SP program including but not limited to: coordinating and scheduling SP educational events with CTF team and with course directors and program coordinators; hiring, firing, orienting and training SPs, managing SP related files and ensuring the program has policies and procedures in place. Includes scheduling and/or attending related administrative meetings, ensuring set-up and tear-down for SP events (IT/AV/online assessments via CAE, the simulation learning management system), ensuring direction is provided to learners, faculty, and standardized patients during exams and SP activities, performing program quality improvement. Responsible for developing curriculum to support the training of SPs in their role, and supporting special projects which related to faculty development, curriculum development, and reseaarch for health sciences students that involve the use of SPs.

Management

The coordinator directly supervises the standardized patients and is responsible for the indirect supervision of other CTF staff members such as the office support assistants and operations specialists.

Knowledge/Skills

• Strong leadership and interpersonal communication skills
• Exceptional organization and time-management skills
• Must be very attentive to details and also have the ability to multi-task and work efficiently.
• Must have flexibility, creativity and a strong desire and passion for improving operating infrastructures and processes.
• Familiarity with operation of audiovisual equipment
• Proficiency with email, computer operations and Microsoft Office (Word, Excel, PowerPoint).
• Familiarity with learning management systems (such as Blackboard or Canvas).

Duties & Responsibilities

• Program Administration & Leadership
  • Implement strategies developed as part of the strategic plan and monitor outcomes related to the SP program.
  • Serve as liaison between UMKC SOM, and its partners and affiliates regarding their SP needs.
  • Oversee and manage SP Program staff (including SPs) in accordance with reporting structure and University policy, including but not limited to interviewing and hiring new SPs, orienting new hires, leading meetings, providing feedback, conducting performance reviews, remediating, firing, scheduling, and payroll.
    • Maintain a robust and diverse team of standardize patients.
    • Ensure appropriate SPs are assigned to SP-based UMKC SOM SP events, considering the patient characteristics necessary for each scenario; the purpose and objectives for each scenario; and the strengths, weakness, and availability of the SPs.
  • Serve as instructor-level editor on UMKC’s Standardized Patient Program Canvas page, implementing updates and educational material as applicable.
  • Support Director of Simulation Education and CTF Assistant Directors in obtaining and maintaining simulation center accreditation, specifically through management of SP Program in accordance with those guidelines.
  • Assist in planning and implementation of special projects applicable to the CTF’s mission and that of the Health Sciences District.
  • Keep up with the best practice and trends in simulation, especially SP-based simulation; may require attendance at local, regional, and national conferences.
• Financial
  • Work with the Asst Directors to update and implement a business plan and annual budget for the SP Program.
  • Manage/approve SP payroll and program finances in coordination with UMKC SOM Business Affairs.
  • Serve as liaison with outside entities using UMKC’s standardized patients for special projects.
  • Create usage and program financial reports for the purposes of reporting program data for center strategic planning.
• Education, Assessment, and Research
  • Support UMKC faculty in the development and implementation of SP-based simulation curricula in their respective programs, including SP training.
  • Support the development of new SP events and to continually enhancing existing/ongoing SP events.
  • Advise and assist CTF administrative and/or operations staff in troubleshooting before, during, and after events.
  • Review and evaluate the quality of SP performances and feedback and remediate SPs when necessary.
  • Maintain assessment and supporting materials for all SP exams and assist SP and sim program staff with assessment-related troubleshooting during events.
  • Provide training and continuing education (and develop related materials) for standardized patients, new hires, and staff/faculty in SP-based modalities and trends.
  • Support SP-based research studies.
• Operations
  • Coordinate with the Asst Directors and Directors to ensure regular operational support of SP events, including support of IT and AV needs.
  • Ensure all SP events/activities are correctly created within the CAE system (this is a complex learning management system for simulation centers).
  • Develop and implement guidelines, procedures and policies necessary for efficient and quality execution of all standardized patient-related activities.
  • Assist in the identification and acquisition of necessary operational resources to ensure success for the missions of the CTF and Standardized Patient Program.
  • Ensure operations team members that provide support for SP events have the expected proficiency with operational expectations, IT and AV operations, troubleshooting/repair of necessary simulation equipment and recording equipment.
  • When necessary, serve as liaison with equipment manufacturers and University IT department regarding maintenance of equipment, hardware and software updates, and necessary changes in procedures.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

• Basic knowledge of medical terminology is required.
• Experience as a standardized patient, with demonstrated competency in role portrayal and delivery of written/verbal feedback is preferred, but not required. Prior experience working with standardized patients may be substituted.
• Experience as an actor, director, producer, stage manager and/or casting director in theatrical/commercial/film productions is preferred, but not required.
• Management and/or business knowledge and experience is preferred, but not required.

Full Time/Part Time

Full-Time, Benefits Elgible

Salary

$16.92 - $20 per Hour commiserate with education, experience and equity.

Application Instructions

Applicants must combine all application materials (cover letter, resume, and list of five references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).

If you are experiencing technical problems, please call (800) 488-5288.

Note, you must provide a description of job duties for each Work Experience entry on your application. Please carefully review the application instructions section of our Careers page prior to submitting your materials.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.

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UMKC Statement on Diversity

Diversity, equity and inclusion are central to the UMKC mission as an urban-serving institution. Kansas City is a particularly diverse city, including African, African American, Asian, German, Irish, Italian, Latino, Mediterranean, Middle Eastern, communities. Such ethnic diversity, in addition to our thriving neighborhoods of the Westside, Northeast Kansas City and the Eastside, fosters creativity, connection and innovation, which is showcased across the region. Major attractions such as the Annual Ethnic Enrichment Festival, the Negro Leagues Baseball Museum, the Filipino Cultural Center, the American Jazz Museum, Guadalupe Centers and Mattie Rhodes and Kansas City Irish Fest are a small sample of the many ways our diverse city enriches us. Slavic and Native American

For the reasons enumerated above, UMKC’s strategic plan prioritizes our commitment to multiculturalism, globalism, diversity and inclusion. The university’s values call upon its faculty, staff, students and community to position themselves as global citizens who seek out, embrace and celebrate the many benefits of diversity. UMKC received the Higher Education Excellence in Diversity (HEED) Award in 2019 in recognition of our continued commitment to equity and inclusion. Such commitment is demonstrated across teaching, service and research. We welcome applicants to share in our commitment to these core values and know that you will quickly understand the beauty of calling Kansas City your home.

. Please visit these pages to learn more about UMKC’s engagement in diversity, equity and inclusion

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