Director of Ticket, Sales, and Service

Director of Ticket, Sales, and Service

Location: Athletics
Regular/Temporary: Regular
Job ID: 606260
Full/Part Time: Full-Time

Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU's culture of excellence.



Special Information

• Willingness to work flexible and irregular hours, including evenings, weekends, and potential holidays, based off of the athletic calendar.
• Position Start Date: On or After June 1, 2022

Job Description

Northern Arizona University's Athletics department is seeking one (1) highly organized and experienced Director of Ticket, Sales, and Service to support Athletics' ticket operations in all day-to-day processes to ensure proper documentation and record keeping for ticketed events. The Director of Ticket, Sales, and Service assists in event maintenance and accurate reporting while providing a high level of customer service. They help on-site ticket sales and ticket scanning for event attendees and provides clerical support for event settlement.

Departmental Ticket Operations and Procedures - 50%

• Manage all facets of ticket operations for the Athletics Department by developing and implementing strong policies and procedures
• Oversight of the Graduate Assistant, Ticketing, Sales, and Service position, including responsibilities of hiring, training, management, and evaluation
• Prepare season ticket renewals and mailings, including invoicing
• Process ticket, donation and special event payments
• In conjunction with the Athletic Business Office, compile reports and administer accounting and auditing controls for ticket operations
• Execute priority seating and parking for athletic donors
• Maintains filing and record keeping systems to ensure financial compliance
• Ensure compliance with all NCAA, Big Sky, and departmental rules

Event Ticketing Operations - 25%

• Updates university event ticketing data and web presence to ensure access to accurate and timely information.
• Oversee game management functions for ticket operations and coordinate with departmental administrators to ensure adequate staffing for NAU athletic events; coordinate special event ticketing process

Revenue Generation and Customer Service - 20%

• Provide superior customer service and be a positive representative of NAU and NAU Athletics, including assistance with stewardship and retention of all current season ticket customers
• Coordinate ticket sales campaigns, along with additional specialty packages, memberships, and fundraising efforts, with the greater External Relations team to ensure maximum revenue generation capabilities
• Working in tandem alongside Learfield IMG Ticket Solutions staff, actively prospect and cultivate ticket sales opportunities, including contact with area businesses and in-person appointments to sell season tickets, partial plans, group tickets
• Serve as liaison with combined university box office

Other duties as assigned - 5%

Minimum Qualifications

• Associate's or Bachelor's degree AND
• 3-5 years of relevant experience AND
• Knowledge and experience with various ticketing softwares OR
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

• Experience in creation of ticket sales campaigns, including season ticket renewal strategies, single game, and specialty promotions
• Experience in using ticketing software, such as Paciolan, Fevo, etc.
• Strong knowledge of Microsoft Word and Excel
• Working knowledge of Adobe Photoshop
• Familiarity of NCAA rules as they apply to collegiate ticket procedures

Knowledge, Skills, & Abilities

• Knowledge of tools, processes, and policies of campus event ticketing.
• Knowledge of university event ticketing maintenance methods and processes.
• Strong customer service skills.
• Record keeping skills
• Financial management skills.
• Balances competing priorities.
• Demonstrates strong problem solving, organizational, and analytical capabilities.
• Analyzes complex situations and anticipates issues.
• Communicates effectively.
• Promotes a diverse, inclusive environment.

COVID-19 Vaccine Requirement

As of 12/10/21, the Safer Federal Workforce employee vaccination requirement is currently suspended pending the outcome of a federal court-issued injunction. This injunction has suspended the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations. For current status of the vaccine requirement and/or questions, please visit FAQs for Employee Vaccination Requirement.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $36,018. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

May 16, 2022 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.



To apply, visit https://hr.peoplesoft.nau.edu/psp/ph92prta/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=606260&PostingSeq=1


jeid-4059a20cc6e0f944999cc813caa4b305