Clinic Coordinator

The Department of Gastroenterology is seeking a Clinic Coordinator who wil work in collaboration with the Ambulatory Services Manager and will coordinate the day-to-day clinic operations. This role assists with establishing policies and procedures and recommends changes when needed. Troubleshoots and resolves problems as they arise. Ensures patient visits and procedures are pre-authorized by third party payers, managed care organizations, and HMO's. Works with others in a team environment.

Specific Duties & Responsibilities:

• Resolves scheduling conflicts and maintains clinic patient flow.
• Conducts patient interviews regarding clinic fees, billing problems, and insurance information.
• Researches issues relating to billing or charge capture, discusses issues with appropriate staff and/or physicians, and takes necessary measures to resolve issues.
• Resolves patient problems or refers patients to appropriate resources.
• Intervenes, as necessary, on issues relating to patient complaints, health care providers' concerns, and operational issues, and takes measures to correct situation or ensures appropriate personnel are involved.
• Prepares and maintains clinic statistics and reports using database or spreadsheet software. Develops reports to track referral patterns, data regarding physician availability, appointment waiting periods, and unkept appointments.
• Monitors clinic compliance with quality assurance guidelines and makes arrangements for implementation.
• Ensures that clinical equipment is maintained in adequate working order and schedules maintenance.
• Organizes and orders supplies as needed

Minimum Qualifications (Mandatory):

• High School Diploma/GED
• Three years related experience.
• Requires an understanding of changing reimbursement policies and third party reimbursement.
• Previous lead or supervisory experience required.

Preferred Qualifications:

• Patient Service Coordinator/Certified Medical Assistant from a JHU recognized Institution.
• 2 years’ experience in clinical or medical research setting.
• Ability to work independently and manage multiple tasks, detail orientated, self-motivated.
• Ability to be flexible in work conditions, hours and work well in team setting.

Special Knowledge, Skills & Abilities:

• Proficiency in word processing, Database, and spreadsheet software- ability to use a laptop and personal computer.
• Possess excellent oral and written communication skills- interviewing techniques required.
• Excellent organizational skills, strong interpersonal skills and ability to multitask.
• Ability to function independently with high degree of motivation essential.

Physical Requirements:

Sitting in normal seated position for extended periods of time. Standing on feet at intermittent times. Ability to use a keyboard and move about. Ability to see and hear within normal parameters. Ability to travel within 30 miles radius to other medical facilities as required.

Classified Title: Clinic Coordinator
Role/Level/Range: ATO 40/E/02/OE
Starting Salary Range: $17.59 - $24.80/hr (commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30am - 5:00pm
Exempt Status: Non-Exempt
Location: Hybrid/JH at Columbia Center
Department name: SOM DOM Gastroenterology
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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