SYSTEM SUPPORT ANALYST

Hiring Department

Division of Information Technology

Job Description

Responsible for providing consulting, technical support and problem tracking services to staff, and students within the Athletics Department. Work assignments typically involve the installation, configuration and troubleshooting of diverse software applications and hardware. Be flexible with regular work hours and additional after hours IT support for Athletic events for many SEC sports.

Provide superior customer service to our faculty, staff, and students in person and via remote support tools. Interact daily with university staff to help them achieve their goals. Use standard tools to provide clear professional communication via remote session, email, phone calls, and face to face interactions.

Responsible for working in collaboration with other team members, and other support groups to maintain division wide continuity through standard best practices using many of these technologies: Active Directory (AD), system management tools (Microsoft Configuration Manager aka. (SCCM) and Jamf Pro), network file storage, cloud storage, remote support tools, network discovery tools, and our standard ticketing system.

Provide device support by: serving as an information resource related to various device and peripheral systems, including Windows and Apple, and mobile device operating systems. Maintain devices (virtual machines, desktop, printers, POS systems, laptops, tablets, and other hardware).

Provide basic local area network and wireless support by: investigating, determining severity, resolving, or appropriately escalating various network systems problems; troubleshooting network-related problems and compatibility of devices; and working with the network team to assist in providing support and back up as needed.

Provide applications / software support by: providing specialized support for University supported email applications, second tier support on approved software and applications, and integrate different computing systems for faculty, staff, and students if possible and when necessary. Install, configure, and upgrade software not fully supported by standard tools.

Provide one-on-one consulting to faculty, staff, and students in the use of operating system software, supported applications, connectivity to campus networks and servers, and in resolution of complex hardware and software problems.

Administrative duties include: creating, planning, testing, implementing and documenting IT projects to better serve faculty, staff, and student needs. Assist with IT compliance regarding software, site-licensed software, or applications. Maintain advanced knowledge of new products, upgrades, and technologies.

Salary

$16.00 - $22.00/hour - Commensurate with experience

Shift

Monday - Friday, 8am - 5pm, may include some nights and weekends

Minimum Qualifications

High school diploma required.
Experience supporting computer device hardware, software, and operating systems.
In depth knowledge of Microsoft Windows and Microsoft 365.
Apple support experience.
Strong customer service skills.
Ability to lift and maneuver 50 pounds.

Preferred Qualifications

Experience with both Windows and Apple operating systems, computer management systems such as Configuration Manager and JAMF, Active Directory and Group Policy would be desirable. Experience in an Enterprise level IT environment. Excellent customer service and communications skills.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.

To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the Law English Version
• EEO is the Law Spanish Version
• EEO is the Law Chinese Version

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