Manager of Peer Educator Programs

Working Title

Manager of Peer Educator Programs

Position Number

FA374

FLSA

Exempt

Appointment Type

Full Time

Sensitive Position

No

Sensitive Position Statement

A sensitive position requires a fingerprint-based criminal history check.
This is NOT a sensitive position.

Campus Security Authority

No

Campus Security Authority Statement

This position is NOT a designated as a Campus Security Authority.

A Campus Security Authority (or CSA) is defined as an “official of the institution with significant responsibility for student and campus activities”. A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.

Designated Personnel

Yes

Designated Personnel Statement

This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.

Statement of Economic Interest

No

Statement of Economic Interest Statement

This position does NOT require a Statement of Personal Economic Interest.

Restricted Position

No

Restricted Position Statement

A restricted position would be subject to availability of funding.
This is NOT a restricted position.

Chief Objective of Position

The Program Manager will be a member of the Center for Academic Success Team and provide support for a full range of retention efforts carried out by the Center for Academic Success. This position is responsible for developing, implementing and assessing Peer Led Educational Support Systems such as Peer Mentoring, Peer Tutoring, Group and Test Review Sessions, support for Study Groups and potential Supplemental Instruction programs. The manager coordinates peer educator certification efforts for the College Reading and Learning Association (CRLA). This position designs and develops comprehensive student support resources designed to strengthen the academic skills and holistic development of Christopher Newport University students.

Work Tasks

Programming:

• Provide recommendations to the Director of Academic Services regarding new initiatives and programs at Christopher Newport University to enhance student retention and degree completion rates.
• Develop and maintain a comprehensive tutoring program including appointments, drop-ins, and group tutoring. Conduct on-going needs assessments to identify subjects and courses in which tutoring should be offered, modified, or expanded. Develop plans for improving and enhancing the tutoring program. Utilize electronic tracking systems to monitor usage of tutoring and mentoring services and adjust services according to demand. Develop and maintain a comprehensive peer mentoring program. Develop plans for improving and enhancing the peer mentoring program to support the vision of Student Success.
• Recruit, hire, train, and supervise a qualified pool of approximately 60 undergraduate and graduate tutors. Recruit, hire, train, and supervise a qualified pool of approximately 30 undergraduate peer mentors. Schedule all hours for tutors, develop the drop-in schedule, special finals schedule, and on-going tutor training. Schedule all hours for mentors including mentor training sessions. Monitor tutors’ and mentors’ performance of administrative duties, tutoring sessions, and provide qualitative feedback through regular individual meetings.
• Responsible for the daily oversight of the tutoring and mentoring programs to assure Christopher Newport compliance with CRLA (College Reading and Learning Association) Tutoring and Mentoring Program certification standards and requirements. Support Peer Educators in planning, organizing, and implementing active/collaborative learning techniques and strategies in 1:1, small-group, and drop-in sessions.
• Plan and implement Peer Educator training sessions using College Reading and Learning Association (CRLA) guidelines. Develop and lead CRLA training for new Peer Educators at the start of each semester and ongoing during the semesters to maintain a high level of quality of tutoring services and mentoring support. Develop and lead CRLA training for mentors at the start of each academic year and ongoing during the semesters to maintain a high level of quality of mentoring support.
• Conduct observations and evaluations of tutors and mentors every term, in addition to tracking approved hours to determine certification level awards. Conduct analyses of staff appointments and sessions, and provide feedback to observations, developing improvement plans and goals with staff when necessary.
• Lead efforts to assess student learning outcomes and evaluate the Peer Tutoring and Peer Mentoring Programs to identify strengths, weaknesses, and make recommended solutions and improvements.
• Maintains credentials as a CRLA training center. Responsible for yearly submission of CRLA compliance reports for continued certification and developing additional programming and guidelines to meet requirements to apply for next level (s) of CRLA Certification.
• Assist with targeted outreach efforts to connect students with tutoring and mentoring services and academic resources pertinent to their success in the coursework

Workshops and Events:

• In collaboration with the Director, leads the development and facilitation of a CRLA Peer Educator workshop series designed to train potential peer mentors and peer tutors.
• Collaborate with the Student Success staff members and the Director of Academic Success to develop and facilitate workshops designed for Christopher Newport students as a whole.

Statistical Analysis:

• Compiles and analyzes data into reports for the purpose of program evaluation on a semester and annual basis. Makes data driven recommendations to the Director. Assists with producing monthly and end of year reports.

Assessment:

• Coordinate and implement assessment of peer educator training and services to ensure the effectiveness of the peer education programs through the implementation of course-specific and center-wide surveys. Updates, modifies and approves exceptions to all peer education policies and procedures.
• Conducts formal evaluations of tutor and mentor training, compiles data and makes recommendations for changes.

Communication and Marketing:

• Coordinate multi-disciplinary and cross-departmental collaboration for shared commitment, and the promotion of individualized and diverse strategies to foster student success through Tutoring and Peer Led Education efforts.
• Assist with marketing for the Center for Academic Success and services provided. Serves as department representative and support for annual events such as Welcome Week, Setting Sail, Changing Tides, Commencement, and Getting Started Week. Conducts informational presentations for students, parents, and new faculty as well as conducts training sessions for new tutors, student workers, and faculty in regards to resources and services offered by the Center for Academic Success and the Student Success staff members.
• Responsible for developing and maintaining exemplary relations with all constituencies both in and outside the Center for Academic Success. Develops and maintains very positive and professional customer service and/or relations within the office/department and with all constituencies to include students, faculty, staff, guests, and employees. Demonstrates a positive and professional attitude and treats everyone with dignity and respect. Fully supports the “Student’s First” value at Christopher Newport University and routinely goes the extra mile in providing service. Projects a positive image of the department and university to all constituents.

Other:

• Safety issues are reviewed and communicated to assure a safe and healthy workplace and a reduction of work related absence.
• This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an “official of the institution with significant responsibility for student and campus activities.” A CSA is required to immediately report a crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.
• This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.
• Will assume the role and responsibilities of the Director and/or Assistant Director of Academic Success during their absence.
• Other duties as assigned.

Knowledge, Skills, Abilities (KSA's) required

Excellent computer skills. Familiar with computer technologies such as databases, internet, spreadsheets, and tracking systems. Highly organized, efficient, articulate, pleasant demeanor and professional at all times. Excellent communication skills both written and oral. Ability to exercise sound judgment and handle confidential information with discretion according to the Family education Rights and Privacy Act (FERPA). Ability to manage priorities with competing deadlines and achieve needed outcomes. Excellent writing skills. Good presentation skills. Demonstrated ability to work positively and effectively as a contributing member of an administrative team in a fast-paced, high energy university/college service office.

Knowledge, Skills, Abilities (KSA's) preferred

Skills using Microsoft Office including Word and Excel. Knowledgeable of academic study skill strategies designed to support college students. Familiar with computer technologies such as databases, internet, spreadsheets, and tracking systems. Working knowledge of College Reading and Learning Association (CRLA) guidelines.

Required Education

Master’s Degree in College Student Personnel, Educational Psychology, Psychology, Counseling, or similar degree, at time of start date.

Experience Required

Experience working with individuals in a student related position. Experience in managing multiple projects and priorities concurrently. Experience in higher education including experience in academic support services and resources or related experience.

Experience Preferred

Experience working with College Level Peer Tutoring and/or Peer Mentoring programs. Demonstrated experience at working one-on-one with college students in an academic “coaching”/counseling dynamic. Familiar with academic study strategies designed to support college students. Experience teaching an academic study skills or related course or workshop. Experience in Microsoft Office to include Word and Excel. Experience with Google email, documents and forms.

CNU Information

S​elected by The Princeton Review to be included in The 387​ Best Colleges: 2022 Edition, Christopher Newport University is a public school offering a private school experience – great teaching, small classes, and a safe, vibrant campus. The University is located in Newport News, Virginia, enrolls approximately 5,000 students, and is dedicated to the ideals of scholarship, leadership, and service. Academic programs at Christopher Newport University encompass more than 90 areas of study, from biology to business administration and political science to the performing arts. The University is ranked by U.S. News & World Report’s America’s Best Colleges guide​ as 3rd among public regional universities in the South and 6th overall, and has recently completed more than $1 billion in capital construction on its 260-acre campus. Christopher Newport University is committed to ensuring that all people are welcomed, honored, and fully engaged in the life of our academic community. We recruit exceptional and diverse faculty and encourage applications from individuals who are underrepresented in their profession. For further details and information about Christopher Newport, visit www.cnu.edu.

Posting Detail Information

Posting Number

AP225P

Number of Vacancies

1

Posting Date

05/02/2022

Application Deadline

05/16/2022

Application Instructions

Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application.

Review of applications will begin May 16, 2022.

Applications received after May 16, 2022, will be accepted but considered only if needed.

Search finalists are required to complete a CNU sponsored background check
.

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.

Link to Posting

https://jobs.cnu.edu/postings/13427

EEO Statement

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.
Notice of Non-Discrimination & Title IX Policy Statement: