Manager of Peer Educator Programs
Sensitive Position Statement
A sensitive position requires a fingerprint-based criminal
This is NOT a sensitive position.
Campus Security Authority
Campus Security Authority Statement
This position is NOT a designated as a Campus Security
A Campus Security Authority (or CSA) is defined as an
“official of the institution with significant responsibility for
student and campus activities”. A CSA is required to
immediately report any crime that is reported to them to the
University Police who will then review, evaluate, and investigate
the reported crime. Annual training is required by the Department
of Education for all personnel who have been designated as a Campus
Designated Personnel Statement
This position is a “designated position” meaning this position
could potentially be required to work (depending on the event)
during an emergency closing.
Statement of Economic Interest
Statement of Economic Interest Statement
This position does NOT require a Statement of Personal
Restricted Position Statement
A restricted position would be subject to availability of
This is NOT a restricted position.
Chief Objective of Position
The Program Manager will be a member of the Center for Academic
Success Team and provide support for a full range of retention
efforts carried out by the Center for Academic Success. This
position is responsible for developing, implementing and assessing
Peer Led Educational Support Systems such as Peer Mentoring, Peer
Tutoring, Group and Test Review Sessions, support for Study Groups
and potential Supplemental Instruction programs. The manager
coordinates peer educator certification efforts for the College
Reading and Learning Association (CRLA). This position designs and
develops comprehensive student support resources designed to
strengthen the academic skills and holistic development of
Christopher Newport University students.
- Provide recommendations to the Director of Academic Services
regarding new initiatives and programs at Christopher Newport
University to enhance student retention and degree completion
- Develop and maintain a comprehensive tutoring program including
appointments, drop-ins, and group tutoring. Conduct on-going needs
assessments to identify subjects and courses in which tutoring
should be offered, modified, or expanded. Develop plans for
improving and enhancing the tutoring program. Utilize electronic
tracking systems to monitor usage of tutoring and mentoring
services and adjust services according to demand. Develop and
maintain a comprehensive peer mentoring program. Develop plans for
improving and enhancing the peer mentoring program to support the
vision of Student Success.
- Recruit, hire, train, and supervise a qualified pool of
approximately 60 undergraduate and graduate tutors. Recruit, hire,
train, and supervise a qualified pool of approximately 30
undergraduate peer mentors. Schedule all hours for tutors, develop
the drop-in schedule, special finals schedule, and on-going tutor
training. Schedule all hours for mentors including mentor training
sessions. Monitor tutors’ and mentors’ performance of
administrative duties, tutoring sessions, and provide qualitative
feedback through regular individual meetings.
- Responsible for the daily oversight of the tutoring and
mentoring programs to assure Christopher Newport compliance
with CRLA (College Reading and Learning Association)
Tutoring and Mentoring Program certification standards and
requirements. Support Peer Educators in planning, organizing, and
implementing active/collaborative learning techniques and
strategies in 1:1, small-group, and drop-in sessions.
- Plan and implement Peer Educator training sessions using
College Reading and Learning Association (CRLA) guidelines. Develop
and lead CRLA training for new Peer Educators at the
start of each semester and ongoing during the semesters to maintain
a high level of quality of tutoring services and mentoring support.
Develop and lead CRLA training for mentors at the start
of each academic year and ongoing during the semesters to maintain
a high level of quality of mentoring support.
- Conduct observations and evaluations of tutors and mentors
every term, in addition to tracking approved hours to determine
certification level awards. Conduct analyses of staff appointments
and sessions, and provide feedback to observations, developing
improvement plans and goals with staff when necessary.
- Lead efforts to assess student learning outcomes and evaluate
the Peer Tutoring and Peer Mentoring Programs to identify
strengths, weaknesses, and make recommended solutions and
- Maintains credentials as a CRLA training center.
Responsible for yearly submission of CRLA compliance
reports for continued certification and developing additional
programming and guidelines to meet requirements to apply for next
level (s) of CRLA Certification.
- Assist with targeted outreach efforts to connect students with
tutoring and mentoring services and academic resources pertinent to
their success in the coursework
Workshops and Events:
- In collaboration with the Director, leads the development and
facilitation of a CRLA Peer Educator workshop series
designed to train potential peer mentors and peer tutors.
- Collaborate with the Student Success staff members and the
Director of Academic Success to develop and facilitate workshops
designed for Christopher Newport students as a whole.
- Compiles and analyzes data into reports for the purpose of
program evaluation on a semester and annual basis. Makes data
driven recommendations to the Director. Assists with producing
monthly and end of year reports.
- Coordinate and implement assessment of peer educator training
and services to ensure the effectiveness of the peer education
programs through the implementation of course-specific and
center-wide surveys. Updates, modifies and approves exceptions to
all peer education policies and procedures.
- Conducts formal evaluations of tutor and mentor training,
compiles data and makes recommendations for changes.
Communication and Marketing:
- Coordinate multi-disciplinary and cross-departmental
collaboration for shared commitment, and the promotion of
individualized and diverse strategies to foster student success
through Tutoring and Peer Led Education efforts.
- Assist with marketing for the Center for Academic Success and
services provided. Serves as department representative and support
for annual events such as Welcome Week, Setting Sail, Changing
Tides, Commencement, and Getting Started Week. Conducts
informational presentations for students, parents, and new faculty
as well as conducts training sessions for new tutors, student
workers, and faculty in regards to resources and services offered
by the Center for Academic Success and the Student Success staff
- Responsible for developing and maintaining exemplary relations
with all constituencies both in and outside the Center for Academic
Success. Develops and maintains very positive and professional
customer service and/or relations within the office/department and
with all constituencies to include students, faculty, staff,
guests, and employees. Demonstrates a positive and professional
attitude and treats everyone with dignity and respect. Fully
supports the “Student’s First” value at Christopher Newport
University and routinely goes the extra mile in providing service.
Projects a positive image of the department and university to all
- Safety issues are reviewed and communicated to assure a safe
and healthy workplace and a reduction of work related absence.
- This position is designated as a Campus Security Authority. A
Campus Security Authority (or CSA) is defined as an “official
of the institution with significant responsibility for student and
campus activities.” A CSA is required to immediately
report a crime that is reported to them to the University Police
who will then review, evaluate, and investigate the reported crime.
Annual training is required by the Department of Education for all
personnel who have been designated as a Campus Security
- This position is designated as a “responsible employee” who has
the authority to redress sexual violence, who has the duty to
report incidents of sexual violence or other student misconduct, or
who a student could reasonably believe has this authority or
- Will assume the role and responsibilities of the Director
and/or Assistant Director of Academic Success during their
- Other duties as assigned.
Knowledge, Skills, Abilities (KSA's)
Excellent computer skills. Familiar with computer technologies
such as databases, internet, spreadsheets, and tracking systems.
Highly organized, efficient, articulate, pleasant demeanor and
professional at all times. Excellent communication skills both
written and oral. Ability to exercise sound judgment and handle
confidential information with discretion according to the Family
education Rights and Privacy Act (FERPA). Ability to manage
priorities with competing deadlines and achieve needed outcomes.
Excellent writing skills. Good presentation skills. Demonstrated
ability to work positively and effectively as a contributing member
of an administrative team in a fast-paced, high energy
university/college service office.
Knowledge, Skills, Abilities (KSA's)
Skills using Microsoft Office including Word and Excel.
Knowledgeable of academic study skill strategies designed to
support college students. Familiar with computer technologies such
as databases, internet, spreadsheets, and tracking systems. Working
knowledge of College Reading and Learning Association (CRLA)
Master’s Degree in College Student Personnel, Educational
Psychology, Psychology, Counseling, or similar degree, at time of
Experience working with individuals in a student related
position. Experience in managing multiple projects and priorities
concurrently. Experience in higher education including experience
in academic support services and resources or related
Experience working with College Level Peer Tutoring and/or Peer
Mentoring programs. Demonstrated experience at working one-on-one
with college students in an academic “coaching”/counseling dynamic.
Familiar with academic study strategies designed to support college
students. Experience teaching an academic study skills or related
course or workshop. Experience in Microsoft Office to include Word
and Excel. Experience with Google email, documents and forms.
Selected by The Princeton Review to be included in The 387
Best Colleges: 2022 Edition, Christopher Newport University is a
public school offering a private school experience – great
teaching, small classes, and a safe, vibrant campus. The University
is located in Newport News, Virginia, enrolls approximately 5,000
students, and is dedicated to the ideals of scholarship,
leadership, and service. Academic programs at Christopher Newport
University encompass more than 90 areas of study, from biology to
business administration and political science to the performing
arts. The University is ranked by U.S. News & World Report’s
America’s Best Colleges guide as 3rd among public regional
universities in the South and 6th overall, and has recently
completed more than $1 billion in capital construction on its
260-acre campus. Christopher Newport University is
committed to ensuring that all people are welcomed, honored, and
fully engaged in the life of our academic community. We recruit
exceptional and diverse faculty and encourage applications from
individuals who are underrepresented in their
profession. For further details and information about
Christopher Newport, visit www.cnu.edu.
Posting Detail Information
Number of Vacancies
Interested parties are requested to submit a cover letter;
current resume; and the names, addresses, and telephone numbers of
at least three professional references at the time of
Review of applications will begin May 16, 2022.
Applications received after May 16, 2022, will be accepted but
considered only if needed.
Search finalists are required to complete
a CNU sponsored background check
Christopher Newport University (CNU) will make a reasonable
effort to accommodate persons with disabilities in the application
and/or interview process. Persons with disabilities who require
accommodation should contact the CNU Human Resources
Office by calling (757) 594-7145.
Link to Posting
Christopher Newport University, an EO Employer, is fully
Committed to Access and Opportunity.
Notice of Non-Discrimination & Title IX Policy