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Executive Director of Advancement Services

Appalachian State University
North Carolina, United States
Salary Not Specified
Posted Date
May 2, 2022

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Position Type
Faculty Positions, Business & Management, Management, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Development & Advancement, Executive, Executive Directors
Employment Level
Employment Type
Full Time
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Position Title Executive Director of Advancement Services Position Number 063531 Department Director of Advancement Services - 520020 Description of University
Appalachian State University, in North Carolina's Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls about 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors. Minimum Qualifications
• Bachelor's degree and at least 4 years of progressive experience in advancement services, prospect research and management, development information technology, with preference given to individuals with experience in a large, complex university or non-profit organization.
• Excellent skills and understanding of information technology and constituent software applications.
• Ability to listen carefully and understand customers' needs, both internally and externally, and proactively respond to those needs in a consistent, timely, and effective manner.
• Experience with relationship management databases required, Banner Advancement preferred. License/Certification Required
n/a Essential Duties and Responsibilities
The Executive Director for Advancement Services is responsible for the strategic design, development, and implementation of support functions that will enable university advancement, through continuous improvement, to effectively achieve its goals in fundraising and alumni engagement.

Responsibilities include:
• Leads the department in collaboration with the Vice Chancellor and other members of the University Advancement senior management team.
• Works to develop cross-team relationships between Advancement Services and other University Advancement teams to accomplish goals.
• Understands the objectives of all teams in the organization and creates innovative support systems to help achieve those objectives.
• Owns the development of University Advancement policies and processes, along with regular training in policy implementation.
• Brings the perspective of other university teams to the senior management table so that University Advancement is able to work collaboratively and well with offices around campus, particularly in the areas of information services.
• Due to the leadership level of this position, working in the office is required.
• Has experience working with Banner Advancement and the Fundraising Performance Management CRM system for University Advancement.
• Oversees the management of the prospect management and research team.
• Leads the creation and implementation of a proactive program for prospect identification.
• Uses advanced analytics and data mining to increase the size and quality of the identified prospect pool for Appalachian State's fundraising efforts.
• Oversees the prospect research requirements of the Chancellor and other senior academic leaders such as the Vice Chancellor for University Advancement and the development officers.
• Works with the fundraising senior management to develop an integrated, strategic prospect management program for leadership annual gift and major gift staff increasing the ability of managers to increase fundraising productivity and to accurately predict fundraising results.
• This position is the Project Lead for Banner Advancement and is involved in all decisions related to maintaining and updating the database. This position works closely with team leads from the other areas in Banner and IT staff regarding relational database decisions.
• This position manages the activities of the Advancement Services staff to ensure that current and accurate information on alumni, donors, and friends is maintained, gifts and pledges are posted in an accurate and timely manner, receipting and daily deposits are completed on time and that the technology and reporting needs of the division are met.
• This position makes decisions on areas pertinent to Advancement Services such as gift processing procedures, alumni record procedures, report writing and IT job requests.
• This position also helps with decisions regarding the Banner relational database such as database standards, security, update timing, etc. This position works closely with ITS staff to develop new and enhance existing programs. This person will oversee the testing and approval of any modifications made to Banner Advancement prior to the modification being implemented in Production. This position will lead the implementation of new releases of Banner Advancement and remain on schedule with upgrades that must be tested and installed simultaneously across campus.
• The position is responsible for training related to Banner Advancement.
• This position applies knowledge of business systems theories and processes to develop and utilize the Banner Advancement database to assist the development team in meeting fundraising objectives. This position applies basic knowledge of IRS rules and regulations to oversee gift and pledge entry processing.
This person will lead the team supporting Development Directors, support staff and the campus community with prospect management, prospect research, Banner Advancement, gift/pledge entry and maintenance, constituent record maintenance, technical support, and data retrieval requests.
• This position will also have telephone and e-mail correspondence with donors regarding gifts and pledges made to the University and foundation. Suggested Salary Range Commensurate with qualifications and experience Physical Demands of Position
Requires working at a computer for most of the day. Special Instructions to Applicants
Please attach required documents:
Cover Letter
List a minimum of 3 professional references in the application or attach a List of References with Contact Information. AA/EEO Statement
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Important Contacts:

Director of Human Resources/ EEO Officer
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
(828) 262-3187

Office of Title IX Compliance
123 I.G. Greer Hall
Boone, NC 28608
(828) 262-2144

ADA /504 Coordinator & Office of Disability Resources Director
Office of Disability Resources
224 Joyce Lawrence Lane/Suite 112 Anne Belk Hall
Boone, NC 28608
(828) 262-3056 Diversity and Inclusion at Appalachian
We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.

We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.

We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community. Quick Link Posting Number 201500933P
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