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Financial Aid Assistant Director - Special Programs

University of Michigan
Michigan, United States
$65,000.00 - $75,000.00
Posted Date
Apr 29, 2022

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Position Type
Administrative, Business & Administrative Affairs, Financial Affairs, Student Affairs, Financial Aid
Employment Level
Employment Type
Full Time
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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.  To be considered for this position, all interested applicants must apply on the">University of Michigan Careers website, Job Opening ID 216301.

Job Summary

The Financial Aid Assistant Director manages and oversees the financial aid process for special programs and populations including study abroad, off-site education, predominantly online programs, veterans and military-affiliated students, and nontraditional student populations to ensure compliance with Federal, State and institutional laws, regulations and policies; represents the Office of Financial Aid (OFA) on University committees and with departments in regard to financial aid eligibility and these specialized populations; advises students and families on aid eligibility and options; supervises Financial Aid Administrators and assists with general management of Advising and Eligibility (A&E) staff as part of the unit management team; evaluates processes and unit needs to identify efficiencies, innovations and recommend improvements to office leadership; provides expertise in financial aid eligibility determination and in client-service expectations.

Co-manages financial literacy educational programming, along with the Associate Director for Advising, Eligibility and Financial Wellness, particularly as it applies to specialized populations like study abroad.  Programs are directed at currently enrolled students and departmental units.

Some programming may occur in the evening or on a weekend and therefore, will require flexibility in scheduling work hours.

Who We Are

The University of Michigan is one of the largest public institutions in the country enrolling 50,000 students including 32,000 undergraduates, with a strong commitment to diversity and affordability. U-M is in demand and for fall 2021 received nearly 85,000 applications from first-year and transfer students from Michigan, the nation, and the world.

The Office of Enrollment Management division provides campus-wide leadership in executing the strategic recruitment, admission, enrollment, records management and student financial support functions for the university. Our reporting units work strategically with the schools and colleges, leveraging expertise and best practices.


60% - Special Programs and Populations

Develop, implement and manage the financial aid process for special programs and populations.

Represent the Office of Financial Aid on University Committees and with University Departments on policy related to student financial aid eligibility in these special programs and populations.

Maintain current knowledge of individual units, programming and financial aid eligibility policies for study abroad, off-site education, predominantly online programs, and nontraditional student populations.

Advise students, departments/academic counselors, and parents regarding eligibility for assistance.

Oversee both internal U-M study abroad eligibility processes and the consortium agreement process required for students participating in non-U-M study abroad opportunities.

Review and make recommendations for publications and documents used to advise and award financial aid for special programs and populations.

Develop and deliver education programming to student groups or departmental units as requested.

Advise Associate Director for Advising, Eligibility and Financial Wellness of any issues, concerns and recommendations for process improvement and policy/procedure updates.

25 % - Management and Supervision

Provides general supervision of daily activities within A&E unit. Assigns and monitors workflow, develops and documents procedures, provides general instruction/updates, facilitates communication with other OFA units, and advises Associate Director of issues/activities/concerns.

Supervises assigned FA staff.  Assists in hiring, selection and development of staff members including performance management.

Identifies issues and resolves problems.  Advises A&E staff on pertinent issues (e.g. regulations, statistics, processing issues/ concerns/ ideas, etc.) and develops recommendations for approval.  Makes recommendations to Associate Director regarding employment, annual performance evaluations and merit program.

10% - Advising and Eligibility

Manages escalated customer contact issues and complex financial aid problems in addition to hearing director-level appeals.

Processes financial aid application materials, including initial review, packaging, verification and follow-up.

Counsels and advises students and parents on available financial aid.  Assists students in making responsible financial decisions and in determining the possible effects in related areas.  Refers student to other offices and agencies as appropriate.

5% - Additional Responsibilities

Act in lieu of Associate Director, Senior Associate Director or Director as needed to represent the Office of Financial Aid at meetings, councils and/or professional events.

Maintains thorough knowledge of federal, state and University policies and regulations governing financial aid programs.

Represent the unit at work coordination meetings and participates as a task team member.  Represents OFA at professional conferences, workshops and other professional development activities as appropriate.

Other duties as assigned.

Required Qualifications

Bachelor’s Degree and minimum of 3 years of financial aid experience.

Strong foundation in customer service and/or counseling.

Demonstrated understanding of related Federal regulations and University policies.

Outstanding verbal and written communication skills and strong interpersonal skills.

The ability to manage and organize complex information; ability to use analysis and critical thinking skills to solve problems.

Demonstrated commitment to diversity and equal opportunity. Experience with students and work environments of a diverse background.

Desired Qualifications

Some previous supervisory experience.

Experience administering financial aid for specialized programs and/or populations.

Demonstrated ability to incorporate innovative practices into the workplace to enhance effectiveness and efficiency.

Working knowledge of PeopleSoft

Additional Information

Supervision Exercised: Direct supervision of the daily activities of A&E staff in coordination with the other assistant directors in the unit.

Supervision Received:  Position is supervised by the Associate Director for Advising and Eligibility.

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

Generous time off

A retirement plan that provides two-for-one matching contributions with immediate vesting

Many choices for comprehensive health insurance

Life insurance

Long-term disability coverage

Flexible spending accounts for healthcare and dependent care expenses

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.

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