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Guest Services Representative

Goodwin University
Connecticut, United States
Salary Not Specified
Posted Date
Apr 28, 2022

View more

Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support, Auxiliary Services
Employment Type
Full Time
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Goodwin University's Welcome Center is looking for a Full-time Guest Services Representative to join our team. As a Guest Services Representative, you will work closely with our security team and serve as one of the first interaction guests will have when visiting the University. The hours for this position are M-TH: 10am-7pm and SAT: 8am-2pm.

Essential Job Functions/Primary Responsibilities :
  • Answers all incoming calls and transfers to proper department
  • Greets and directs guest and visitors to appropriate department
  • Assists with checking in all guest and visitors using the E-Visitor system
  • Assists with incoming and outgoing mail
  • Responsible for assisting with the RN seminar registration list
  • Maintains supplies inventory
  • Assists with on-line room reservations
  • Assists with parking registration for students, staff and faculty
  • Responsible for ordering supplies for the RN seminar
  • Manages Welcome Center front desk when necessary
  • Works some evening and weekend hours
  • Conducts all work in a safe manner and all work safety practices are followed.
Other Functions :
  • Performs similar or related work as required, directed or as situation dictates
  • Continues professional development and training; keeps current with trends
  • Assists other department staff as needed to promote a team effort.
Knowledge, Ability and Skill :
  • Knowledge of Microsoft Suite, including Word, Excel, PowerPoint and Outlook
  • Ability to utilize a multi-line phone system
  • Solid interpersonal skills
  • Attention to detail; observant

  • Associates Degree required, Bachelors preferred
  • At least one year of customer service experience
Physical and Mental Requirements :

Work Environment None Under 1/3 1/3 to 2/3 Over 2/3 Outdoor Weather Conditions X Work with fumes or airborne particles X Work near moving mechanical parts X Risk of electrical shock X Vibration X

Physical Activity None Under 1/3 1/3 to 2/3 Over 2/3 Standing X Walking X Sitting X Talking & Hearing X Using hands/fingers to handle/feel X Climbing or balancing X Bending, pulling, pushing X Driving X

Lifting Requirements None Under 1/3 1/3 to 2/3 Over 2/3 Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 75 pounds X Up to 100 pounds X Over 100 pounds X

Vision Requirements:

X Close vision (i.e. clear vision at 20 inches or less)

___ Distance vision (i.e. clear vision at 20 feet or more)

___ Color vision (i.e. ability to identify and distinguish colors)

___ Peripheral vision (i.e. ability to observe an area that can be seen up and down or

left and right while the eyes are fixed on a given point)

___ Depth perception (i.e. three-dimensional vision, ability to judge distances and

spatial relationships)

___ No special vision requirements

(This job description does not constitute an employment agreement between the employer and employee. It is used as a guide for personnel actions and is subject to change by the employer as the needs of the employer and requirements of the job change.)

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