Triage/Case Manager

About University Counseling Services:

The mission of University Counseling Services is to support student success by providing clinical services, advocacy, recovery support, outreach, and professional training. We provide a compassionate and welcoming atmosphere that creates spaces for healing and growth. We are committed to social justice and cultural sensitivity. We believe that investing in staff both personally and professionally is integral to accomplishing our mission.

About the Role:
University Counseling Services invites applications for the position of Triage/Case Manager. We are a dynamic center committed to promoting diversity and inclusion and invite applicants who share similar values. This position acts as a screener for risk and must be knowledgeable in determining appropriate modalities of care such as individual, group, couples counseling and assessment. The Triage/Case Manager also has the following responsibilities:

Other duties include:
• Build rapport with a diverse community of providers
• Conduct triage intake assessments
• Develop a diverse referral network
• Maintain a referral database
• Provide crisis coverage
• Provide case management and referral support
• Ability to effectively evaluate risk level of incoming students
• Use service utilization data to inform provider outreach
• Provide outreach to the VCU Community
• Performs other duties and responsibilities as assigned

We seek someone who is collaborative in nature, practices good self-care, and possesses the ability to manage a challenging workload while promoting a positive atmosphere and healthy relationships.

Typical Education and Experience

• Master’s Degree in Social Work, Counseling, or related field
• Ability to work as part of a multidisciplinary counseling center team
• Experience with case management
• Ability to handle complex crises and/or clinical situations (including suicide risk assessments)
• Ability to work independently
• A demonstrated commitment to the highest ethical standards of professional practice
• Understanding of and commitment to diversity issues in the delivery of services
• Keen relationship manager and interpersonal skills
• Strong written and oral communication; effective presenter
• Experience providing clinical supervision
• Licensed as a Social Worker or Professional Counselor

University Description
VCU is a public, urban university of over 30,000 students located on two campuses in the capital
city of Richmond, VA. University Counseling Services has an APA-accredited doctoral
internship training program. The multidisciplinary staff of UCS includes full-time clinicians
from the fields of psychology and social work.
Application review will begin May 25, 2022 and the position is open until filled. Salary is
commensurate with experience and includes a comprehensive benefits package. To apply,
electronically please submit your letter of interest and current vita to
For additional information about Virginia Commonwealth University and UCS, visit our website
at https://counseling.vcu.edu/. Virginia Commonwealth University is an equal
employment/affirmative action employer. Women, minorities, and persons with disabilities are
encouraged to apply.

Salary Range: $60,000 - $68,000



Position Details:

Department:
Employment Type: UF - University Employee FT
Restricted Status: No
FTE: 100
Exemption Status: Exempt