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Student Accountability & Support Case Specialist

Employer
University of Missouri
Location
Missouri, United States
Salary
Salary Not Specified
Date posted
Apr 27, 2022


Hiring Department

The Division of Student Affairs focuses on meeting students’ needs. We help students find the basics: housing, health care and more; but we also provide learning environments, leadership opportunities and innovative programs that lead to intellectual development and a well-rounded college experience.

Our Priorities
  • STUDENT SUCCESS
  • STUDENT EMOTIONAL WELL-BEING
  • INCLUSIVE STUDENT EXPERIENCE
  • HEALTHY ORGANIZATION
THE FIVE PILLARS

THE DIVISION OF STUDENT AFFAIRS SEEKS TO BE A HEALTHY ORGANIZATION AND, AS SUCH, RESTS ON FIVE PILLARS:
  • Trust - we treat one another and our students with honesty and integrity. It means we trust one another to be responsible caretakers of Mizzou’s reputation. We count on one another to represent the university in a professional manner and to provide only accurate information. It means we are respectful of one another’s time, resources, knowledge and the hundreds of unseeable differences that make us unique.
  • Compassion – we demonstrate caring in large and small ways, that we acknowledge the inherent value in one another. Through compassion, we create a culture of customer service that we provide to one another and our students. We resolve disputes and address concerns effectively within our team and with students.
  • Stability - we feel secure in our jobs and in our mission. We will be flexible and adapt as necessary to achieve our objectives; at times that may call for a sense of urgency. We will build on our strengths and focus our energy on programs that lead to excellence.
  • Hope - we have faith in the direction we are headed as a division. We are a team, each of us with responsibilities that are essential to the important mission of the university.
  • Growth - we grow stronger and more resilient as a division. It also means the professional development and personal growth of each of us as individuals. We review our policies and procedures to ensure they meet current needs. Growth means that we are learning.
Job Description

The Office of Student Accountability and Support is a part of the Dean of Students department in the division of Student Affairs.

Essential Functions

The Student Accountability & Support Case Specialist is responsible for providing and coordinating key support and performance of duties as listed below specific to the university’s student conduct process and care team:
  • Possesses a comprehensive understanding of a range of processes, procedures, systems and/or concepts for the day-to-day function of the office. This includes the following:
    • Maxient case management software
    • MU Connect for scheduling and data gathering
    • My Zou for student hold management, financial review, and academic information
    • Collected Rules and Regulations 200.010, 200.020, and 190.025
    • Overall student conduct process
    • Overall student care process and system
  • Uses insights into how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objects. Specific stakeholders that are coordinated with include, but are not limited to, the Chancellor’s Committee on Student Conduct, academic units, Residential Life staff, Office of Institutional Equity, the University of Missouri Police Department, and the Office of Fraternity and Sorority Life.
  • Analyzes information and resolves problems, and identifies the most appropriate solution. May establish new processes/procedures to ensure the team is able to meet its objectives and complete work efficiently and effectively. Specifically, review incoming reports and triage to determine the most appropriate next step whether or the conduct process or for the Care Team. This includes notifying of the appropriate staff members or other offices if necessary.
  • Provides key support for the Office of Student Accountability and Support including:
    • case file management,
    • case auditing,
    • scheduling meetings and formal conduct hearings,
    • incident report intake,
    • conducting initial inquiries for new reports,
    • document preparation,
    • editing and managing student accounts regarding processing fees and registration holds,
    • as well as other processes required in order to meet the requirements of the University of Missouri collected rules and regulations and/or campus policies and procedures.
The position has daily interaction with faculty, staff, students, administrators, visitors, and other stakeholders. This position handles highly confidential material for both the university conduct process and the Care Team and Student At Risk Committee. This position will be responsible for making independent decisions regarding planning, prioritizing, and scheduling their work. This position requires a broad understanding of organizational operations and procedures and serves as the front-line staff in the Office of Student Accountability and Support.

Salary

$16.92/hr. - $24.04/hr.

Grade: GGS-008

University Title: SENIOR STUDENT SUPPORT SPECIALIST

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Shift

Monday through Friday, 8:00 am - 5:00 pm

This position may require evening and weekend hours supporting activities and programs within the department. Occasionally division and campus projects may require additional hours outside of your normal schedule.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Application Materials

Completed application, cover letter & resume.

Other Information

Diversity Initiative

The Office of Student Accountability & Support is committed to creating an inclusive and diverse community where everyone is welcomed. We value all members work with our office regardless of ability, age, ancestry, citizenship status, color, creed, cultural background, ethnicity, gender, gender identity or expression, national origin, political ideology, race, religious affiliation, sex, sexual orientation, socioeconomic class, spiritual affinity, veteran status, or a multitude of other identities too numerous to list.

As staff, you will participate in a culture of care that enhances student success and provides an inclusive and safe learning environment for students to develop a sense of belonging at Mizzou. In some cases, our office must hold a student or recognized student organization accountable for their action. This is one facet of the University’s strategic priority to achieve excellence through student success by restoring a student, when possible, to their academic and personal development journey.

As a member of the Office of Student Accountability & Support, you must be dedicated to upholding fair and unbiased policies that are in place to support the University community and apply these policies without prejudice and in a way that is sensitive to all demographics that comprise to define the University of Missouri community.

Columbia Missouri Information

The University of Missouri (MU, Mizzou), with approx. 30,000 students and more than 300 degree programs in 19 colleges and schools, has a reputation for excellence in scholarship, research and student services. MU is a member of the prestigious Association of American Universities (AAU), one of only 65-member universities. The campus is an attractive environment, and the facilities and services available to students are among the best. Mizzou is a member of the Southeastern Conference, competing in a variety of sports at the 1A level. The following link provides more information: https://missouri.edu/visit

Columbia, Missouri ( https://www.visitcolumbiamo.com ) is known as an ideal college town, combining small-town comforts, community spirit and low cost of living with big-city culture, activities and resources. Home to nationally renowned public schools and other colleges and educational centers, Columbia is packed with restaurants and entertainment venues and hosts more than a dozen annual cultural festivals.

With a population of approx. 122,000, Columbia offers a high quality of life with numerous opportunities for outdoor activities, art, music, sports, shopping, and community service. In addition to MU, Columbia College and Stephens College are located in the city and five other colleges and universities are within 30 miles of Columbia. Columbia Public Schools are highly regarded and have a solid reputation for quality: https://www.cpsk12.org/

Liveability.com ranks Columbia as the 6th best place to live in the U.S. Columbia’s centralized location offers quick access to St. Louis and Kansas City (each within a 2-hour drive), as well as the State Capitol, Jefferson City, and the beautiful vacation getaway, Lake of the Ozarks. Columbia is also minutes away from a host of historic towns and state parks featuring boating, fishing, hiking, biking and more. Columbia Regional Airport offers service via American Airlines and United Airlines with direct flights to Chicago and Dallas-Ft. Worth.

Columbia is also a regional center for medical services (including the MU Medical school and MU Hospitals and Clinics) and a home to several major insurance companies and light industry.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.

To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:
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