Process Automation Specialist
- Employer
- Bergen Community College
- Location
- New Jersey, United States
- Salary
- Salary Not specified
- Date posted
- Apr 27, 2022
View more
- Position Type
- Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other
- Employment Level
- Administrative
- Employment Type
- Full Time
9am - 5pm
Salary: $55,000 - $65,000
The Process Automation Specialist at Bergen Community College
(BCC) will work as part of a team that is responsible for the
design and development of electronic forms and workflows using
Enterprise Content Management
tools. The role will be responsible for understanding user
requirements and translating them into efficient
digital processes with easy-to-use interfaces.
Position Description:
The Process Automation Specialist will work closely with cross-functional teams to understand business needs and design automated process solutions. An ability to understand complex business process issues and deliver effective digital solutions is essential for success in this role.
This role requires demonstrated expertise in the design
and
development of web-based automated solutions.
Responsibilities include but are not limited to:
1. Design digital business processes, forms, and workflows using
enterprise content management tools.
2. Understand business requirements and convert them into efficient
digital processes.
3. Deliver first-class automated solutions using a combination of
out-of-the-box enterprise software such as
Laserfiche and custom-coded solutions tailored to the college’s
business needs.
4. Ensure consistency in form and process design methodology.
5. Develop a standardized functional and user-friendly user
interface to ensure high user adoption.
6. Ensure that all e-forms are ADA compliant.
7. Maintain a database of all forms and business processes and
track changes.
8. Develop reports for end-users.
9. Provide Tier I and Tier II customer service and functional
support to end-users.
10. Work with customers to diagnose, review, and resolve
incidents
11. Provide training to the user community.
12. Understand and monitor the product roadmap to stay ahead of
emerging trends that will challenge existing processes or
tools.
13. Update user accounts and grant permissions based on approved
requests.
14. Perform data validation using various reports generated from
systems.
15. Participate in testing of system upgrades, new releases,
bundles, and patches.
16. May work as part of a project support team
17. May collaborate with various subject-matter experts to assess
solution needs and identify desired outcomes
Administrative and Other Duties
1. Performs additional tasks or duties as assigned.
2. Supervise part-time employees.
Skills:
a) Ability to relate well to people at all levels within the institution to ensure that the office is projected in an effective manner in dealing with both internal and external constituencies of the College;
(b) knowledge and experience in HTML, JavaScript, Java, C++, XSD, XML;
(c) relational database knowledge/experience (e.g. SQL database) is desirable;
(d) experience in writing SQL queries, PL/SQL programs, procedures, functions, and packages is desirable;
(e)strong problem-solving skills, including the ability to
clarify issues, ability to analyze and consider all options
and
identify solutions, willingness to experiment to find solutions,
and learn quickly when facing new problems;
(f) good oral and written communication skills; including process documentation;
(g) demonstrated ability to multitask and work on multiple, complex technical projects at the same time;
(h) ability to adapt and handle frequent changes to
processes and requirements;
(i) good team player and result-orientated;
(j) maintain confidentiality with regards to the information being processed, stored, or accessed;
(k) demonstrates an understanding of the community college
mission
and practices an open door policy;
(l) must have demonstrated ability to employ a balanced and
positive approach to all work activities and work collaboratively
across various constituencies of the College and with vendors and
external
constituencies;
(m) exhibits strong skills in communication, customer and student focus, building relationships, organizing, and planning;
(n) technologically proficient in common office desktop software and familiar with cloud-based computing and collaborative platforms and software
PHYSICAL REQUIREMENTS:
Must regularly be able to lift and carry small packages of up to 10 pounds. May occasionally be required to lift and carry boxes weighing up to 50 pounds.
Qualifications:
Education:
Associate’s degree in a computer-related field and/or equivalent work experience.
Experience:
- 2+ years of experience in web development; forms design/development, workflow development; business process analysis with a track record of measurable business results.
- 2+ years of experience with an enterprise content
services tool. Preferred experience with an enterprise forms
and workflow tool. - Knowledge and experience in JavaScript, Java, C++, XSD, XML, PDF
- Relational database knowledge/experience (e.g. SQL database) is desirable.
- Experience in writing SQL queries, PL/SQL programs, procedures, functions, and packages is desirable.
Contact:
All interested candidates should send a letter of intent (including the job code BCC-PAS), resume, salary requirements and three professional references with current contact information. To ensure full consideration, all requested application materials must be received by May 11, 2022. Send materials by email with the appropriate job code in the subject line to employment@bergen.edu.
Bergen Community College
Department of Human Resources
400 Paramus Road, Room A-316
Paramus, New Jersey 07652
EOE/NJ First Act Employer/Smoke-Free and Drug-Free Workplace
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