Director of Student Services
About The State University of New York:
The State University of New York is the largest comprehensive
system of higher education in the United States, and more than 95
percent of all New Yorkers live within 30 miles of any one of
SUNY's 64 colleges and universities. Across the system, SUNY has
four academic health centers, five hospitals, four medical schools,
two dental schools, a law school, the state's only college of
optometry, and manages one US Department of Energy National
Laboratory. In total, SUNY serves about 1.3 million students in
credit-bearing courses and programs, continuing education, and
community outreach programs. SUNY oversees nearly a quarter of
academic research in New York. Research expenditures system-wide
are nearly $1.1 billion in fiscal year 2021, including significant
contributions from students and faculty. There are more than three
million SUNY alumni worldwide, and one in three New Yorkers with a
college degree is a SUNY alum.
The State University of New York System Administration, located in
Albany, New York, is seeking a Director of Student Services for
the University Center for Academic and Workforce Development
(UCAWD). Reporting directly to the Associate Provost and
Director of UCAWD, the Director of Student Services (DOSS), will be
responsible for directing support policies and strategies and
ensuring that system wide goals and objectives are met. The
Director of Student Services will have primary responsibility for
strategies and services that encompass all facets of student
services in the statewide system of Educational Opportunity Centers
(EOC) and Advanced Technology Training and Information Networking
(ATTAIN) labs. Areas of responsibility would include enrollment
management, college and career services, general student services,
student life/development, counseling and advisement. Additional
areas of responsibility will include coordinating strategies that
will improve enrollment and student persistence both remote and
in-person, reviewing and reporting on system data and ensuring that
local services are compliant with relevant laws and regulations
related to students. The DOSS would also be responsible for Title
IX, food insecurity, COVID compliance, computer services, and
special population support. The selected incumbent will be
responsible for convening regular meetings with statewide student
service leadership and staff for professional development and
strategic planning activities and developing collaborative working
relationships with internal and external constituencies. They will
also lead the formulation, implementation and continuous
improvement of a comprehensive student services plan and provides
leadership in student and alumni support areas including success
coaching, student records, career support, and others.
- Responsible for the oversight of all student support services
for all UCAWD educational and training programs and special
initiatives throughout New York State;
- Develops and implements standards, guidelines, policies and
procedures to ensure the integrity, effectiveness, and delivery of
- Reviews Center student support services plans including
enrollment management services (admission, registration and student
records) counseling, advisement, college and career services,
general student supports, and crisis management;
- Ensures that UCAWD programs are prepared for effective remote
- Coordinates student services responsibilities with other SUNY
departments and external entities as necessary;
- Convenes statewide meeting with student support professionals
across the state and chairs the UCAWD statewide Committees as
- Serves as the primary contact on student complaints and work
with Centers or ATTAIN staff on resolution, as necessary;
- Responsible for oversight of the student records management
system and providing data reports, works in conjunction with SUNY
Student Information and Campus Administrative Systems (SICAS),
other functional areas at UCAWD and program leadership to ensure
effective coordination, utilization and management of Banner;
update procedures for the appropriate tracking and submission of
data; monitor student data and makes formal recommendations for
- Ensures that Title IX obligations are met for the EOCs;
- Coordinate research on best practices and propose new student
- Develops and maintains favorable, cooperative and active
relationships and/or partnerships with community, civic, business,
industry, State University of New York and other educational
organizations and individuals for the benefit of the center;
- Other duties as assigned by the Director of UCAWD.
- Master's degree.
- A minimum of 6 years of progressive administrative and
leadership experience in counseling, education and/or human
- Strong interpersonal, organizational and communication
- A minimum of five years of supervisory/personnel management
- Advanced or Doctoral degree in student services, counseling,
education administration or related area.
- Strong interpersonal skills and demonstrated ability to work
effectively as a leader or as a team member to ensure department
goals are met.
- Knowledge of best practices and frameworks to increase adult
learner development, persistence and completion rates.
- Experience in developing relevant and engaging blending
training content with a focus on supporting online education.
- A proven record of program assessment and evaluation.
- Demonstrated knowledge and experience working with
multicultural, low income populations, and inner city
- Experience in counseling and/or case management.
- Ability to present to diverse audiences, specifically racially,
ethnically, and socioeconomically diverse communities.
- Familiarity with MS Office programs (Word, Excel, PowerPoint,
Publishers, and Outlook), Virtual Platforms (Teams, Zoom, WebEx,
Skype), Social Media Platforms (Facebook, Instagram, LinkedIn) and
G-Suite (Google Docs, Google Mail, Google Hangout, etc.).
- Familiarity with educational learning management systems,
student management and reporting systems such as Blackboard,
Canvas, Schoology, Banner and Argos.
- Strong attention to detail and organizational skills; ability
to manage multiple priorities, projects and work deadlines, and
ensure timely follow-up.
Salary: Commensurate with qualifications and
experience. Excellent fringe benefits.
Applicants must be currently authorized to work in the United
States on a full-time basis.
Interested candidates are invited to apply online at
Please submit a cover letter, resume and four professional
references when applying. The review of applications will begin
immediately and continue until the position is filled.
State University of New York System Administration is an
affirmative action, equal opportunity employer and does not
discriminate on the basis of race, color, national origin,
religion, creed, age, disability, sex, gender identity, sexual
orientation, familial status, pregnancy, predisposing genetic
characteristics, military status, domestic violence victim status,
criminal conviction, or retaliation.
Pursuant to Executive Order 161, no State entity, as defined
by the Executive Order, is permitted to ask, or mandate, in any
form, that an applicant for employment provide their current
compensation, or any prior compensation history, until such time as
the applicant is extended a conditional offer of employment with
compensation. If such information has been requested from you
before such time, please contact the Governor's Office of Employee
Relations at (518) 474-6988 or via email at firstname.lastname@example.org