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Director of Student Services

SUNY System Administration
New York, United States
Salary Commensurate with experience
Posted Date
Apr 27, 2022

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Position Type
Administrative, Student Affairs, Other Student Affairs, Student Activities & Services
Employment Level
Employment Type
Full Time
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Director of Student Services

About The State University of New York:

The State University of New York is the largest comprehensive system of higher education in the United States, and more than 95 percent of all New Yorkers live within 30 miles of any one of SUNY's 64 colleges and universities. Across the system, SUNY has four academic health centers, five hospitals, four medical schools, two dental schools, a law school, the state's only college of optometry, and manages one US Department of Energy National Laboratory. In total, SUNY serves about 1.3 million students in credit-bearing courses and programs, continuing education, and community outreach programs. SUNY oversees nearly a quarter of academic research in New York. Research expenditures system-wide are nearly $1.1 billion in fiscal year 2021, including significant contributions from students and faculty. There are more than three million SUNY alumni worldwide, and one in three New Yorkers with a college degree is a SUNY alum.

Job Description:
The State University of New York System Administration, located in Albany, New York, is seeking a Director of Student Services for the University Center for Academic and Workforce Development (UCAWD).  Reporting directly to the Associate Provost and Director of UCAWD, the Director of Student Services (DOSS), will be responsible for directing support policies and strategies and ensuring that system wide goals and objectives are met. The Director of Student Services will have primary responsibility for strategies and services that encompass all facets of student services in the statewide system of Educational Opportunity Centers (EOC) and Advanced Technology Training and Information Networking (ATTAIN) labs. Areas of responsibility would include enrollment management, college and career services, general student services, student life/development, counseling and advisement. Additional areas of responsibility will include coordinating strategies that will improve enrollment and student persistence both remote and in-person, reviewing and reporting on system data and ensuring that local services are compliant with relevant laws and regulations related to students. The DOSS would also be responsible for Title IX, food insecurity, COVID compliance, computer services, and special population support. The selected incumbent will be responsible for convening regular meetings with statewide student service leadership and staff for professional development and strategic planning activities and developing collaborative working relationships with internal and external constituencies. They will also lead the formulation, implementation and continuous improvement of a comprehensive student services plan and provides leadership in student and alumni support areas including success coaching, student records, career support, and others.

Key Responsibilities:

  • Responsible for the oversight of all student support services for all UCAWD educational and training programs and special initiatives throughout New York State;
  • Develops and implements standards, guidelines, policies and procedures to ensure the integrity, effectiveness, and delivery of student services;
  • Reviews Center student support services plans including enrollment management services (admission, registration and student records) counseling, advisement, college and career services, general student supports, and crisis management;
  • Ensures that UCAWD programs are prepared for effective remote student services;
  • Coordinates student services responsibilities with other SUNY departments and external entities as necessary;
  • Convenes statewide meeting with student support professionals across the state and chairs the UCAWD statewide Committees as appropriates;
  • Serves as the primary contact on student complaints and work with Centers or ATTAIN staff on resolution, as necessary;
  • Responsible for oversight of the student records management system and providing data reports, works in conjunction with SUNY Student Information and Campus Administrative Systems (SICAS), other functional areas at UCAWD and program leadership to ensure effective coordination, utilization and management of Banner; update procedures for the appropriate tracking and submission of data; monitor student data and makes formal recommendations for Center actions;
  • Ensures that Title IX obligations are met for the EOCs;
  • Coordinate research on best practices and propose new student success initiatives;
  • Develops and maintains favorable, cooperative and active relationships and/or partnerships with community, civic, business, industry, State University of New York and other educational organizations and individuals for the benefit of the center;
  • Other duties as assigned by the Director of UCAWD.

Required Qualifications:

  • Master's degree.
  • A minimum of 6 years of progressive administrative and leadership experience in counseling, education and/or human services.
  • Strong interpersonal, organizational and communication skills.
  • A minimum of five years of supervisory/personnel management experience.

Preferred Qualifications:

  • Advanced or Doctoral degree in student services, counseling, education administration or related area.
  • Strong interpersonal skills and demonstrated ability to work effectively as a leader or as a team member to ensure department goals are met.
  • Knowledge of best practices and frameworks to increase adult learner development, persistence and completion rates.
  • Experience in developing relevant and engaging blending training content with a focus on supporting online education.
  • A proven record of program assessment and evaluation.
  • Demonstrated knowledge and experience working with multicultural, low income populations, and inner city residents.
  • Experience in counseling and/or case management.
  • Ability to present to diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities.
  • Familiarity with MS Office programs (Word, Excel, PowerPoint, Publishers, and Outlook), Virtual Platforms (Teams, Zoom, WebEx, Skype), Social Media Platforms (Facebook, Instagram, LinkedIn) and G-Suite (Google Docs, Google Mail, Google Hangout, etc.).
  • Familiarity with educational learning management systems, student management and reporting systems such as Blackboard, Canvas, Schoology, Banner and Argos.
  • Strong attention to detail and organizational skills; ability to manage multiple priorities, projects and work deadlines, and ensure timely follow-up.

Additional Information:
Salary: Commensurate with qualifications and experience. Excellent fringe benefits.

Applicants must be currently authorized to work in the United States on a full-time basis.

Application Instructions:
Interested candidates are invited to apply online at  Please submit a cover letter, resume and four professional references when applying. The review of applications will begin immediately and continue until the position is filled.

State University of New York System Administration is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, or retaliation.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide their current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at


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