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IT Client System Analyst

University of Dayton
Ohio, United States
Salary Not Specified
Posted Date
Apr 26, 2022

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other
Employment Type
Full Time
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Position Summary:

Join UDit, a team that comprises over 90 staff dedicated to providing tools and services for teaching, learning, research and administration. UDit collaborates with faculty, students and staff on innovative IT services to meet the diverse needs of our UD community. This is a full time benefit eligible position that offers health, dental and vision insurance, retirement, disability, tuition assistance, vacation/sick accrual and holiday pay.

The IT Client Services Systems Analyst is primarily responsible for providing exemplary customer service in primarily supporting University of Dayton School of Education and Health Sciences Faculty and Staff with a wide range of technical systems, applications, classroom and audio-visual needs remotely and on-site. The position is highly knowledgeable administering Mac and Windows systems in an enterprise environment.

Minimum Qualifications:

Associate’s degree OR five years of experience in an IT customer support services team role preferably in higher education
Prior experience administering Mac and Windows systems in an enterprise environment
Experience coordinating across multiple IT disciplines (e.g. infrastructure, networking, telecommunications, end user support, application support, hardware, etc.)
Demonstrated experience troubleshooting audio-visual systems
Proven ability to configure and manage groups of workstations with client management tools
Knowledge and experience with workstation imaging processes and skill sets required to build, deploy and maintain images current Windows and/or OSX operating systems
Experience diagnosing and repairing computer hardware issues
Proficiency working with customers in an enterprise networked print environment
Excellent communication and relationship skills; demonstrated ability to communicate and build relationships at all levels of the organization including senior executives
Excellent time management skills
Ability to create technical and procedural knowledge and training resources
Self-starter, motivator and team player

Preferred Qualifications:

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

Bachelor’s Degree
Higher Education IT experience
ITIL certification
Experience with ITSM applications
Experience in an enterprise IT environment
Industry recognized technical certification
Experience supporting mobile devices
Basic scripting knowledge

Special Instructions to Applicants:

To apply please submit a cover letter addressing each minimum qualification and applicable preferred qualifications that you meet.

A federal court on December 7, 2021, issued a ruling that suspends the COVID-19 vaccine requirement that applies to federal contractors nationwide. With this development, the University will pause any enforcement action against employees who have not complied with the requirement to be fully vaccinated by Dec. 8, 2021 or to have requested an exemption to maintain their employment status.

The University will continue to monitor the state of the pandemic on campus and in the community as well as developments in federal and state requirements, and also will continue to regularly consult with public health officials and our medical panel. As has been the case throughout the pandemic, our protocols and requirements are subject to change depending on conditions on campus or in our community, and government requirements.

Closing Statement:

Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of race, color, national origin, religion, sex, sexual orientation or gender identity.

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