Process and Reporting Specialist

Salary for Announcement

The salary range for this position is $41,200- $51,500. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Posting Details

Posting Number

A02097

Position Title

Process and Reporting Specialist

Position Number

E00769

Pay Grade

14

Employee Category

Professional staff

Department

Registrar's Office

EClass Code

Full Time Professional Staff

Position Summary

This position is responsible for supporting the Records and Registration team and running reports within this area. Responsibilities also include:

• managing the confidentiality of student records under FERPA,
• executing student registration adjustments while adhering to federal and state rules and regulations,
• record maintenance, and
• overseeing the National Student Clearinghouse enrollment files.

This position relies heavily upon a functional knowledge and ability to manage multiple technical systems, including the student information system, workflow, government databases, and third-party software systems.

This is a hybrid position, with most of the workweek on the Auraria Campus.

Metropolitan State University of Denver is an equal opportunity employer.

IND208

Duties/Responsibilities

75% – Support of Records and Registration area:
• Research and address registration and records discrepancies – which are numerous and varied. This work requires extensive knowledge of the Student Information System and a comprehensive understanding of the University’s policies and procedures.
• Assist departments with registration questions/issues as needed.
• Manage registration adjustments, including administrative drops, Institutional Corrections, departmental requests, late enrollment, Registration Transaction Disputes, and other requests.
• Responsible for processing all reports within the Records and Registration area: curriculum errors, Inter-Institutional, grade reports, National Student Clearinghouse, others as needed.
• Collaborate with CU Denver and the Community College of Denver to exchange grades for all pooled and inter-institutional courses. Collects and processes final grades and grade changes from CU Denver and CCD .
• Manage and maintains the grade change workflow system and is the point of contact for academic departments on Lead Maintenance, role assignments, and training as needed.
• Manage the National Student Clearinghouse reporting and addressing data errors. This responsibility requires an in-depth knowledge of the student data and how the information is extracted from the system.
• Collaborate with the Dean of Students Office regarding student death notifications, processing within the Student Information System, and running quality assurance reports.
• Collaborate with Student Conduct regarding academic dishonesty and the processing of permanent F grades.
• Maintain data integrity within the Student Information System and all other systems that house student information within the Records and Registration area.
• Build and maintain forms to include Change of Information, Course Overload Petition, Fresh Start, Late Enrollment, Pass/Fail, etc.
• Establish procedures and update existing procedures continually.
• Assist in training new staff members, as needed.
• Assist with the Administrative Withdrawal and Inter-Institutional processes, as needed.
• Serve as a Designated School Official ( DSO ) for our international student population.
• Process international student updates in the Student Information System and the Student and Exchange Visitor Program ( SEVIS ).

25% – Customer Service:
• Must be professional, respectful, and maintain a high level of customer service.
• Support other individuals on the Records and Registration team and the Office of the Registrar, including student employees. This responsibility requires assisting with inquiries at the front counter, answering phones, and promptly responding to emails.
• Willingness to cross-train and collaborate with others.
• Willingness to work well under pressure and handle difficult situations professionally.
• Provide support to staff within the Records and Registration area during high-volume periods and when staff is out sick or on vacation.
• Respond to escalated email inquiries within 24 hours.
The duties and responsibilities above require the position to work with multiple departments internally and externally and software system vendors to test the Student Information System during upgrades, and in some cases, due to regulatory changes. This testing will ensure that all systems are operational. This position will be required to obtain exception reports to capture errors and generate data used in annual reports and strategic plans. Other duties assigned.

Required Qualifications

• Experience using multiple technical systems
• U.S. citizenship or Permanent Residence (required by the U.S. Department of Homeland Security and U.S. Department of State to serve as a Designated School Official)
• Associate degree or equivalent combination of education and experience (two years of experience equals one year of education)

Preferred Qualifications

• Experience working with data and data integrity
• Prior experience working in higher education
• High level of professionalism and customer service
• Experience manipulating and interpreting data using Microsoft Access and Microsoft Excel
• Prior experience working through difficult situations in the workplace
• Experience using a Student Information System
• Experience working in a team environment, as well as independently
• Excellent attention to detail and problem-solving skills
• Experience with multi-tasking and working with frequent interruptions
• Experience conducting data assessments to inform decisions and process improvement

Work Hours

40 hours
This is a hybrid position, with most of the workweek on the Auraria Campus.

Posting date

04/25/2022

Closing date

Closing Instructions

Open Until Filled

To ensure full consideration, applications must be received by 11:59pm (MT)

Special Instructions to Applicants

Please see Special Instructions for more details.
IMPORTANT : In order to be considered as an applicant you must apply via the online application system, http://www.msudenverjobs.com.

References refers to a list of three professional references and their contact information.

Official transcripts will be required of the candidate selected for hire.

Talent Team Representative

Carlos Alcala

Talent Team Representative E-mail

calcala1@msudenver.edu

Benefits

MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.