Digital Solutions Engineer

Digital Solutions Engineer

About the Opportunity

Information Technology Services is searching for an inquisitive, entrepreneurial, and relationship-minded individual to fill the role of Digital Solutions Engineer. We are looking for an expert in digital transformation with a passion for understanding the “people side” of business and applying tools that digitally transform the workplace. With a collaboration tools/rooms focus these “people-first” roles, within the digital university solutions team, will work directly with members of the university community, including those who manage/use collaboration spaces/tools as well as those who oversee and use teaching and learning spaces/tools) to understand and solution their collaboration needs, both in terms of physical spaces as well as with tools and services, independent of space.

The ideal candidate will be passionate about streamlining work using technology and stay up to date on the latest platforms, tools, and developments in one or more of the following focuses:

• Process Digitization: Properly understanding a business need and applying tools like Microsoft 365 Power Suite, Qualtrics, ServiceNow, Miro, and others to modernize business process.
  
• Effective Electronic Collaboration: Properly using Microsoft Teams, Outlook, Miro, and other online collaboration tools to communicate.
  
• Digital Productivity Tools: Inserting digital productivity tools into everyday life to raise efficiency. Tools like Microsoft OneNote, Microsoft To Do, and others may be used for this.
  
• Virtual Event Management: Consulting and ensuring virtual events are setup for success.
  
• Audio-Visual (AV) Hardware: Consulting with the community on space usage then researching, designing, and testing modern, digital AV hardware that could fit their needs.
  

The Digital University Solutions and Experience (DigU) team is a bridge between end-users (faculty, students, staff, and guests) and the back-end IT staff. We are looking for an engaging, empowering, and customer focused individual who is passionate about technology and can provide digital solutions for the community needs. This individual will need to be able to translate business process into technical specifications. They will help select the proper tools and either build out an “out-of-box” (little to no custom development) solution that the community can use or efficiently hand off the project specifications to another IT team that can build a more complex solution. This individual will work closely with other parts of the DigU team to ensure solutions are properly documented and end-users are trained effectively on the selected tools and processes.

Being on the “front line” between IT Services and the community, this individual will need to have strong collaboration, communication, and customer service skills to successfully partner with members at various levels. To ensure that essential services are provided to the university community, a flexible schedule is required. The employee may be required to work outside his/her regular working hours and on university holidays.

Regular working hours are 8 a.m. to 5 p.m. ET Monday to Friday.

Qualifications

• Advanced proficiency with the Microsoft 365 suite of tools - specifically Microsoft Teams, Office 365, To Do, Forms, and Outlook.
  
• Proficiency with the Microsoft 365 Power Suite (PowerAutomate, PowerBI, PowerApps, Excel).
  
• Understanding of business process automation.
  
• Experience with PowerShell.
  
• Expertise in consulting with end users and translating business needs to technical specifications.
  
• Experience with designing, building, and handing off digital solutions to business units.
  
• Experience working with other IT teams to scope out and design projects.
  
• Experience with AV hardware, specifically Microsoft Teams Room Systems.
  
• Excited about solving problems and working through technical challenges.
  
• Willing to “think outside the box” to string together various tools that create a unique, properly fitting, solution using our current toolset.
  
• Excellent customer service skills.
  
• Loves changes and welcomes variety and the flexibility to do things differently.
  
• The ability to set and achieve measurable goals for themselves and others.
  
• Scrum/Agile project management experience preferred but not required.
  
• ITIL v4 or higher certification preferred but not required.
  

Key Responsibilities and Accountabilities

Consultations

• Meet with end users to listen, observe, and understand their business.
  
• Demo tools and other solutions to help them grasp how they fit in to the work they do.
  
• Document needs and process.
  
• Meet with internal IT teams to learn more about services and potentially hand off work as needed.
  
• Train and hand off solutions to end-users.
  

Research

• Research tools and solutions based on project needs.
  
• Keep up to date with the latest developments in the IT productivity, communication, and collaboration space.
  

Design

• Explore and select proper tools based on the end-users' needs.
  
• Build “out-of-box” (little to no custom development) solutions using selected tools that fit the needs of the project(s).
  
• Manage available resources such as hardware, data, and personnel so that deadlines are met.
  

Testing

• Test solutions internally and with end-users to ensure they work properly.
  
• Test new tools and hardware discovered in the research process.
  
• Document and present results that could recommend changes in the university's software or hardware suite.
  

Position Type

Information Technology

Additional Information

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Digital-Solutions-Engineer_R101503-1 jeid-6f5d552d2e88134daa1f580d5d5348dd