Commitment to Mission
This job carries with it the obligation to uphold the Mission of
Lone Star College (LSC) in carrying out the duties of the position.
A commitment to positive interpersonal behaviors, professional
communication, diversity, integrity, leadership, stewardship,
respect and accountability to LSC students and employees is
- One LSC
- Student Focused
- Own It
- Advance Equity
- Cultivate Community
- Choose Learning
The Chronicle of Higher Education’s “Great Colleges to Work For” is
designed to recognize colleges that have been successful in
creating great workplaces and to further research and understanding
of the factors, dynamics and influences that have the most impact
on organizational culture at higher education institutions.
Lone Star College was recognized in five areas: Confidence
in Senior Leadership; Diversity; Facilities, Workspace &
Security; Job Satisfaction; and Work/Life Balance .
Campus Marketing Statement
Lone Star College-System Office, University Park
Lone Star College offers high-quality, low-cost academic transfer
and career training education to 93,000+ students each semester.
LSC has been named a 2021 Great Colleges to Work For® institution
by the Chronicle of Higher Education and ranked 35th in Texas in
the Forbes ‘America’s Best Employers By State’ list.
LSC consists of eight colleges, seven centers, eight Workforce
Centers of Excellence and Lone Star Corporate College.
Lone Star College-System Office employees are based at one of two
System Office locations; The Woodlands and University Park. Both
are the site for multiple administrative departments and
system-wide training programs.
Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston,
PURPOSE AND SCOPE:
The Part-Time Specialist IV, Call Center functions as a first
response access point for all students. He or She receives inbound
calls from faculty, staff, community members and students from all
Lone Star College campuses that need assistance with Admissions
issues, updating student account, Registration processes, Advising
information and Business Office functions. He or She provides
information, direction and step by step instruction to educate
students on self-service modules.
ESSENTIAL JOB FUNCTIONS:
KNOWLEDGE, SKILLS AND ABILITIES:
- Answer all inbound calls and troubleshoot student center to
resolve student inquiries regarding the Admissions process,
Advising info, Registration requirements and Business Office
functions as well as general inquires
- Triage student accounts to provide caller with completing
Admissions and business Office requirements
- Educate students on how to navigate their student center
- Call back and make outbound calls to students who require
- Create Service Now Tickets for changes required on student
account to the appropriate department
- Responsible for other reasonable, related duties as
- Ability to work non-traditional hours (may include weekends and
holidays as needed)
- Excellent verbal and written communications skills
- Excellent listening skills and professional phone etiquette and
- Excellent problem-solving abilities
- Strong attention to detail
- Understanding of Call Center technologies
- Ability to use software products
- Ability to prioritize effectively
- Ability to balance team and individual responsibilities
The work is sedentary. Typically, the employee sits comfortably to
do the work. However, there may be some walking; standing; bending;
carrying of light items, such as papers, books, or small parts; or
driving an automobile. No special physical demands are required to
perform the work.
WORK SCHEDULE AND CONDITIONS:
- Equipment used includes, PC workstation running on a LAN in a
Microsoft Windows environment, calculator, phone and other general
- Interface with internal and external contacts as needed to
carry out the functions of the position
- Work is performed in a climate-controlled office with minimal
exposure to safety hazards
- High school diploma or GED and at least 1 year of related work
experience, or an equivalent combination of education and
Hourly Pay Rate is $14.65
Benefits Marketing Statement
By joining our top-notch institution, you will enjoy being a part
of an organization that offers a supportive, collegial work
environment, excellent work/life balance, tuition waiver,
participation in a tax deferred retirement plan and more.
Go to the Job Search page, click on ‘My Activities’ at the top of
the page. Under My Cover Letters and Attachments you will click on
‘Add Attachment.’ Please be sure to put the Job ID# in the title
once you name your file for cover letters only, unless you attached
your cover letter with your resume.
If you are applying for an Instructional position (i.e. Faculty,
Adjunct Faculty, Instructor), please ensure you include the
following to be considered: Resume/CV, Cover Letter, Teaching
Philosophy, and unofficial transcripts.
You must limit your file name for any attachment to 40 characters
How to Apply
ALL APPLICANTS MUST APPLY ONLINE ONLY
We will not accept application material received via fax, email,
mail, or hand delivered.
Postings for part-time and adjunct positions are active for the
academic year. By selecting the option to receive notifications on
your profile, you will begin receiving electronic communication
regarding new opportunities with Lone Star College (LSC).
If selected for an interview, a recruiter will contact you by
phone, or email to schedule an interview.
Lone Star College participates in the E-Verify program, under which
Lone Star College provides the federal government with information
from each new employee's Form I-9 to confirm that the employee is
authorized to work in the United States.
More information on the E-Verify program is available at www.dhs.gov/E-Verify
Lone Star College is an EEO Employer. All positions are
subject to a criminal background check.