Student Success Advisor - Undergraduate Programs

Benedictine University
Illinois, United States
Salary Not Specified
Posted Date
Apr 7, 2022

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Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services, Admissions, Enrollment, Retention & Registrar, Disabled Student Services, Other Student Affairs, Student Activities & Services
Employment Type
Full Time

Student Success Advisor - Undergraduate Programs

Benedictine University is an inclusive academic community, inspired by the Catholic intellectual tradition and Benedictine values. We seek employees who will contribute to the advancement of our mission by helping students shape lives of meaning and purpose as engaged citizens who care for the Earth, welcome people of diverse faiths and cultures, and promote the common good.

Primary Duties and Responsibilities:

Position Summary:

The Student Success Advisor for Undergraduate Programs will provide student-centric services for the undergraduate students in the Goodwin College of Business to positively impact retention and graduation.

Essential Job Responsibilities:

1. The Student Success Advisor for Undergraduate Programs will provide student-centric services for the undergraduate students in the Goodwin College of Business to positively impact retention and graduation.

2. Serve as the main administrative contact, principal liaison, and student advocate for undergraduate students in the Goodwin College to modality partners.

3. Serve as the liaison between the student and relevant university departments/support services (such as financial aid, student accounts, registrar, etc.).

4. Conduct presentations in appropriate business courses (e.g., BUSN 1000) and develop associated communications and presentation materials.

5.Ensure students receive clear and concise graduation plans that are updated and proactively communicated.

6. Communicate regularly with the faculty academic advisors and Benedictine advising staff to ensure effective communication (including relevant appointments) between student and faculty advisor.

7. Proactively address students’ issues and concerns.

8. Compile retention reports and ensure retention is continually measured and work collaboratively to achieve retention goals.

9. Respond promptly to student inquiries across all university implemented communication platforms.

10. Provide the Academic Standing Committee, as needed, relevant student information or attend the meetings as requested.

Other Functions:

1. Interface and communicate with personnel performing similar activities across the university.

2. Attend all appropriate Goodwin College and university meetings .

3. Other responsibilities as approved by the Dean of the Goodwin College.

Required Qualifications:

Education: Bachelor's degree

Experience: 3-5 years of administrative work experience preferred; experience in higher education student services and/or academic support preferred.

Specific Skills: Work independently; maintain confidentiality; demonstrate a high level of professionalism; multi-task with numerous areas of responsibility; proficient in written and oral communication; ability to work collaboratively; ability to proactively identify and react to problems; problem solve in a team environment; ability to resolve conflicts; effective time management and organization skills. Proficient in technology used and supported by Benedictine.

Specific Knowledge, Licensed, Certifications: Candidate must be goal oriented. Must be personable, outgoing, and professional in demeanor. Must be an excellent communicator (both oral and written) and possess excellent public speaking skills. Must work collegially with university faculty and staff across Benedictine University and the Goodwin College of Business. Candidate must be comfortable with measurable outcomes metric driven position.

Supervisor Responsibility: Leads student workers directly assigned to the relevant programs.

Working Conditions: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to touch, handle or feel; and reach with hands and arms.

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Use of computer screen, phone and customer service. May require bending, or sitting for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Benedictine University does not discriminate in its admissions or educational policies, programs or activities; scholarship and loan programs; athletic and other University administered programs or employment practices on the basis of race, creed, color, national origin, sex, sexual orientation, age, disability, military or veteran status, marital status, citizenship, or any other characteristic protected by applicable law. The laws applicable to Benedictine University include constitutional and statutory protections of the University's rights as a religiously sponsored institution. This policy of equal employment opportunity applies to all employment and personnel practices including, but not limited to, recruiting, hiring, promotion, training and compensation.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Per Gov. Pritzker’s Executive Order proof of vaccination or weekly COVID-19 testing is required.

Benedictine University is an Equal Opportunity Employer.

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