Student Success Advisor - Undergraduate Programs
Benedictine University is an inclusive academic community, inspired
by the Catholic intellectual tradition and Benedictine values. We
seek employees who will contribute to the advancement of our
mission by helping students shape lives of meaning and purpose as
engaged citizens who care for the Earth, welcome people of diverse
faiths and cultures, and promote the common good.
Primary Duties and Responsibilities:
The Student Success Advisor for Undergraduate Programs will provide
student-centric services for the undergraduate students in the
Goodwin College of Business to positively impact retention and
Essential Job Responsibilities:
1. The Student Success Advisor for Undergraduate Programs will
provide student-centric services for the undergraduate students in
the Goodwin College of Business to positively impact retention and
2. Serve as the main administrative contact, principal liaison, and
student advocate for undergraduate students in the Goodwin College
to modality partners.
3. Serve as the liaison between the student and relevant university
departments/support services (such as financial aid, student
accounts, registrar, etc.).
4. Conduct presentations in appropriate business courses (e.g.,
BUSN 1000) and develop associated communications and presentation
5.Ensure students receive clear and concise graduation plans that
are updated and proactively communicated.
6. Communicate regularly with the faculty academic advisors and
Benedictine advising staff to ensure effective communication
(including relevant appointments) between student and faculty
7. Proactively address students’ issues and concerns.
8. Compile retention reports and ensure retention is continually
measured and work collaboratively to achieve retention goals.
9. Respond promptly to student inquiries across all university
implemented communication platforms.
10. Provide the Academic Standing Committee, as needed, relevant
student information or attend the meetings as requested.
1. Interface and communicate with personnel performing similar
activities across the university.
2. Attend all appropriate Goodwin College and university meetings
3. Other responsibilities as approved by the Dean of the Goodwin
Education: Bachelor's degree
Experience: 3-5 years of administrative work experience
preferred; experience in higher education student services and/or
academic support preferred.
Specific Skills: Work independently; maintain
confidentiality; demonstrate a high level of professionalism;
multi-task with numerous areas of responsibility; proficient in
written and oral communication; ability to work collaboratively;
ability to proactively identify and react to problems; problem
solve in a team environment; ability to resolve conflicts;
effective time management and organization skills. Proficient in
technology used and supported by Benedictine.
Specific Knowledge, Licensed, Certifications: Candidate must
be goal oriented. Must be personable, outgoing, and professional in
demeanor. Must be an excellent communicator (both oral and written)
and possess excellent public speaking skills. Must work collegially
with university faculty and staff across Benedictine University and
the Goodwin College of Business. Candidate must be comfortable with
measurable outcomes metric driven position.
Supervisor Responsibility: Leads student workers directly
assigned to the relevant programs.
Working Conditions: While performing the duties of this job,
the employee is regularly required to talk or hear. The employee
frequently is required to stand; walk; use hands to touch, handle
or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office
products and supplies, up to 20 pounds.
Use of computer screen, phone and customer service. May require
bending, or sitting for long periods of time. Specific vision
abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception and
ability to adjust focus.
Benedictine University does not discriminate in its admissions or
educational policies, programs or activities; scholarship and loan
programs; athletic and other University administered programs or
employment practices on the basis of race, creed, color, national
origin, sex, sexual orientation, age, disability, military or
veteran status, marital status, citizenship, or any other
characteristic protected by applicable law. The laws applicable to
Benedictine University include constitutional and statutory
protections of the University's rights as a religiously sponsored
institution. This policy of equal employment opportunity applies to
all employment and personnel practices including, but not limited
to, recruiting, hiring, promotion, training and compensation.
In compliance with federal law, all persons hired will be required
to verify identity and eligibility to work in the United States and
to complete the required employment eligibility verification
document form upon hire. Per Gov. Pritzker’s Executive Order proof
of vaccination or weekly COVID-19 testing is required.
Benedictine University is an Equal Opportunity Employer.