Veterinary Client Service Representative I/II (CARE)

University of Florida
Florida, United States
Salary Not Specified
Posted Date
Apr 21, 2022

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Position Type
Faculty Positions, Health & Medicine, Pediatrics, Veterinary Sciences, Administrative, Business & Administrative Affairs, Business & Administrative Support, Auxiliary Services
Employment Type
Full Time

Classification Title:

Veterinary Client Services Representative I/II (CARE)

Job Description:

The UF Small Animal Hospital’ Client Service Representative (CSR) works closely with the specialty services. The CSR acts as a client advocate, ensuring that each client experience matches the excellent care offered to their pets. They are responsible for coordinating the daily activity of patients admitted and discharged from the Small Animal Hospital, communicating with clients during the course of their appointment, and ensuring clients are aware and understand what is happening with their pet and associated charges.

Examples of job duties include but not limited to:

• Ability to clearly communicate expectations for clients regarding the reason for their visit and act as a liaison between them and the respective service(s) during the course of the appointment.
• Ability to address and resolve client issues including appropriate escalation when needed.
• Ensures owners are informed as to what is happening with their pet, provides status updates, and regularly checks on waiting clients to see if they have any unspoken needs.
• Correctly Schedule appointments through Hospital Information System (Cornerstone). Provide accurate estimates, be able to provide directions, and ‘what to expect’ documents.
• Obtaining weights on patients and entering it into the medical record in a timely manner.
• Placing clients and patients in exam rooms in a timely manner.
• Maintaining a schedule/record of patients seeing the service(s) represented throughout the course of the day.
• Ensure rDVM records have been obtained by calling or receiving them from client. Attaching them to Hospital Information System (Cornerstone) in a timely manner and alerting patient care team.
• Checking service emails, fax box, and food orders throughout the day as well as assisting services by completing callbacks and other administrative duties.
• Writing or attaching prescription requests to Hospital Information System (Cornerstone) and ensures that they have been documented correctly, received, and reviewed by doctor.
• Scanning documents and attaching them accurately to patient records in the Hospital Information System (Cornerstone).
• Ensure client is aware and understands charges. Collects payment for services rendered.
• Relay the value of charges to clients and answer questions posed by clients.
• Accurately balance a cash drawer on a daily basis.
• Responsible for uncompromising levels of cleanliness throughout the hospital while creating a safe and accident-free environment

Work schedule will be Monday-Friday 7am-4pm

Expected Salary:

$15-$17, salary based on experience

Minimum Requirements:

Veterinary Client Services Representative I:
High school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Veterinary Client Services Representative II:
Associate’s degree and one year of relevant experience; or high school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

Knowledge of basic medical terminology, veterinary medicine, medical records, and billing systems.

Proficiency with basic computer functions and ability to quickly learn new programs.

Ability to perform basic arithmetic calculations involving money.

Good communication skills, verbally (telephone and person-to-person) as well as good literacy skills (ability to read and compose grammatically correct sentences) are critical to success on this position.

Demonstrate consistent professional conduct and meticulous attention to detail.

Ability to interact with clients from a variety of backgrounds in a tactful and courteous manner.

Ability to plan, organize, and coordinate in a busy environment.

Ability to make timely decisions in potentially stressful conditions while maintaining a positive attitude.

Ability to work within a team and perform job duties with minimum supervision.

Ability to handle frequent interruptions and adapt to changes in workload or work schedule while maintaining a strong attention to detail.

Ability to set priorities and solve problems to achieve a desired outcome.

Able to work in a team environment and collaborate with a variety of personnel in a positive manner; Able to maintain effective working relationships with clinicians, coworkers, students, and clients.

Open to accept constructive criticism from senior staff and clinicians and respond accordingly.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

This is a CARE position offering limited benefits, including health insurance and paid time off.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position has been reposted. Previous applicants are still under consideration and need not reapply

Health Assessment Required: Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.

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