Operations Coordinator

Primary Function

This position directs the daily operations of the Holmes Student Center ( HSC ), ensuring a safe, secure, and well-managed student center. This includes directing all aspects of the building operations staff and role modeling/providing excellent customer service and support to other areas of the HSC to help enrich the HSC guest experience. The position will liaise with internal/external teams and departments as needed (i.e. Building Services, Campus Dining Services, NIU Police and Public Safety, Physical/Heating Plant, etc.).

Duties and Responsibilities (generally)

Directs daily activities of the building operations staff (2 professional, 1-2 graduate assistants, 45- 50 student staff). Observes, responds to and reports emergency or unusual occurrences. Interprets, makes recommendations, and enforces administrative policy. Evaluate, submit, track, record, and generate annual financial reports for work orders. Directs and/or works with supporting departments regarding building access permissions. Monitors facility and equipment conditions and provide improvement recommendations. Provides and makes budgetary recommendations pertaining to staffing levels, equipment purchases, etc. Supports space utilization for scheduled/contracted activities and events.

Minimum Required Qualifications for this position

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. High school graduation or equivalent

2. Any one or combination totaling three (3) years (36 months) from the categories below:

A. college course work in facility management, operations management, or a closely related field, as measured by the following conversion table or its proportional equivalent:
• 60 semester hours or an Associate’s Degree equals one (1) year (12 months)

B. training from a vocational, technical, or an armed forces program which includes building operations such as coordination of building maintenance, construction management, hospitality, or closely related experience.

C. work experience which includes building operations such as coordination of building maintenance and work orders, construction management, hospitality, or closely related experience.

3. One (1) year (12 months) of supervisory or administrative experience which includes building operations such as coordination of building maintenance and work orders, construction management, hospitality, or closely related experience.

Specialty Factors (Additional Required Qualifications)

Education and Experience Preferred

1. Familiarity with a college union/student center or other institutional operation.
2. Demonstrated ability to work within systems and to keep records.
3. Experience in staff supervision (professional/graduate assistant/students).
4. Demonstrated expertise in the areas of programming, advising, staff supervision, budget management, and training programs
5. Demonstrated supervisory experience and fiscal management
6. Experience managing a facility dedicated to supporting activities and events
7. Experience coordinating comprehensive major events, preferably in a higher education setting
8. Flexible work schedule is necessary (some nights/weekends will be required).

List the knowledge, skills, and abilities critical to the performance of this position.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

1. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, spreadsheets, designing forms, and other office procedures and terminology.
2. Knowledge of electronic equipment, computer hardware and software, and their applications.
3. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
4. Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
5. Ability to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
6. Ability to understand implications of new information for both current and future problem-solving and decision-making.
7. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
8. Ability to exhibit strong organizational skills and maintain detailed, accurate records.
9. Ability to communicate effectively as appropriate for the needs of the audience.
10. Ability to interpret work related documents, policies, and procedures.
    
    

Working Hours

37.50

Minimum Pay Rate (Hourly or Monthly)

$19.35/hour

Hiring Rate Information

Actual hiring rate is commensurate with experience, education, and internal equity; position includes a robust benefits package to eligible applicants.

Posting Date

04/21/2022

Closing Date

05/21/2022

Priority Review Date

Special Instructions for Applicants

• Out-of-state candidates must establish Illinois residency within 180 calendar days after final appointment.
• Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position, however, it will be converted to a full-time equivalency to determine combined length of experience.
• If you have education and/or training in excess of what is required, we encourage you to upload your unofficial transcripts.
• After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this particular position.
• Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and CivilServiceTesting@niu.edu. Please add these emails to your address book to ensure timely delivery of any future communication.
• We STRONGLY recommend that contact information used in your online profile be personal use, not professional/work information: personal email address, home address, and phone numbers. The information you provide is used to make contact on search updates, department referrals and interviews, etc. We must be able to relay sensitive and important information in a way that protects your privacy concerning job search activity, now and in the future.
• The Civil Service examination for this classification is a Credentials Assessment, and is based on your application materials as submitted for this posting. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register. After the application deadline, the names within the top three scores will be referred to the hiring department for interview.
• If eligible for Veteran’s Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application in order to receive the maximum eligible points on the Civil Service examination.
• Click on Facility Operations Coordinator for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.
• Please click Human Resource Services – Benefits for detailed information about Northern Illinois University’s benefits package.
• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Application Procedures

Link to Department Homepage

http://www.niu.edu/hsc/

Physical Demands

Ability to stand and walk for several consecutive hours. Ability to lift up to 75 pounds.

EEO Statement

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator
Health Services 230
TitleIXCoordinator@niu.edu
815-753-5560

Is Background Check Required

Yes

Visa Policy

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form . For further assistance, please contact the office of Affirmative Action and Equal Opportunity ( AAEO ) at ada@niu.edu .

Safety Information

NIU provides annual reports on campus security and fire safety. Read the Annual Safety and Security Report. Contact the Ethics and Compliance Office at 815-753-1649 for a hard copy.Read the Fire Safety Report. Contact the Department of Environmental Health and Safety at 815-753-0404 for a hard copy.

Quick Link

https://employment.niu.edu/postings/63028

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How many years of professional work experience in a supervisory or administrative capacity which includes building operations such as coordination of building maintenance and work orders, construction management, hospitality, or closely related experience do you possess?
   • Less than 1 year
   • 1-2 years
   • 2-3 years
   • 3-4 years
   • 4-5 years
   • More than 5 years
2. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. (“See Résumé” is not an acceptable response)
   
   (Open Ended Question)
   
   
3. * How many years of professional work experience in building operations such as coordination of building maintenance and work orders, construction management, hospitality, or closely related experience do you possess?
   • Less than 1 year
   • 1-2 years
   • 2-3 years
   • 3-4 years
   • 4-5 years
   • 5-6 years
   • 6-7 years
   • More than 7 years
4. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. (“See Résumé” is not an acceptable response)
   
   (Open Ended Question)
   
   
5. * If applicable, have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veterans Preference Points? The copy submitted should reflect the status of discharge in order to be considered.
   • Yes
   • No
   • Not Applicable

Applicant Documents
Required Documents

1. Resume/Curriculum Vitae
2. Cover Letter
3. List of at least 3 References

Optional Documents

1. Certifications/Licensure #1
2. Transcripts (unofficial with official required at hire)
3. Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256)