Executive Director, Financial Aid and Scholarships

Metropolitan State University of Denver
Colorado, United States
Salary Not Specified
Posted Date
Feb 25, 2022

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Position Type
Administrative, Business & Administrative Affairs, Financial Affairs, Student Affairs, Financial Aid, Other Student Affairs, Executive, Executive Directors, Other Executive
Employment Level
Employment Type
Full Time

Salary for Announcement

The salary range for this position is $105,000 to $130,000. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
For more information on MSU Denver’s compensation structure, please visit https://www.msudenver.edu/hr/compensation/professionalexecutivestaff/compensationstructureandguidelines/

Posting Details

Posting Number


Position Title

Executive Director, Financial Aid and Scholarships

Position Number


Pay Grade


Employee Category



Financial Aid

EClass Code

Full Time Professional Staff

Position Summary

Reporting to the Associate Vice President of Enrollment Management, the Executive Director is a strategic leader of the university, overseeing the awarding and delivery of financial aid services to more than 19,000 undergraduate and graduate students. Leading 27 full-time staff members, the Executive Director of Financial Aid and Scholarships supports the university’s mission through the leadership, administration, management, reporting, communication, fund management and disbursement of all student financial aid

A critical member of the Enrollment Management Leadership Team, the Executive Director works collaboratively to develop and enhance an inclusive and progressive enrollment strategy for students from inquiry through graduation. This role will provide expertise in the formulation, oversight and implementation of University financial aid policies, NCAA compliance, procedures and operations under the highest professional standards and will ensure compliance with federal and state laws and regulations in relation to all funds including grants, scholarships, loans and work-study. Leading the growth and development of the financial aid team, this position requires expertise in inclusive leadership, change management, planning, organization, budgeting, coordination, and direction of all activities in the Office of Financial Aid and Scholarships, as well as the Call Center, with a focus on equity.
The Executive Director will stay abreast of federal, state and NCAA regulations, accreditation guidelines and professional literature to maintain a keen ability to provide tactical recommendations to senior management regarding strategic financial aid initiatives. This leadership role will continually work to improve financial aid delivery and communication systems and processes with special attention toward the integration of both to improve service to all students while positively impacting enrollment and retention. The Executive Director will work to position the Office of Financial Aid and Scholarships to serve the greater MSU Denver community through outreach and financial awareness.

Metropolitan State University of Denver is an equal opportunity employer.



30% Leadership
  • Provide strategic leadership and guidance for the Office of Financial Aid and Scholarships as well as the Call Center. Work collaboratively with the Enrollment Management Leadership Team to continually enhance an inclusive and progressive enrollment, retention and communication strategy for current students and prospective high school, transfer, adult and graduate students. Oversee the development and updating of the financial aid policies and procedures, and ensure staff are trained on a regular basis. Engage in activities to foster growth and uplift the staff in the Office of Financial Aid and Scholarships. Engage in change management activities ensuring change is an inclusive process. Assessment of administrative capability so that staff are working in unison to achieve goals.
  • Keep the AVPEM up to date on all issues. Provide recommendations to senior management regarding strategic financial aid initiatives. Ensure alignment with the institutional mission and goals.
  • Lead and support Anti-Racism efforts pursued by the Office of Financial Aid and Scholarships, the Call Center, and the Enrollment Management Division.
35% Administration
  • Direct and oversee the administration of all Financial Aid, Call Center, and Scholarship areas responsible for the communication and delivery, processing, reporting and compliance of all financial aid including grants, scholarships, loans, work-study, and NCAA athletic financial aid. Ensure Call Center communications provide superior service for incoming inquiries and appropriate escalation to financial aid, registrar or admissions offices.
  • Research and remain current on all regulatory guidelines and pending regulatory changes related to federal and state student aid administration and coordinate appropriate updates to policy and procedures in a timely manner, as well as communications, based on interpretation of regulatory guidance. Enforce and interpret academic, administrative and student policies and procedures. Understand and effectively communicate financial aid policies and provide interpretation for students, faculty, staff and other stakeholders.
25% Operating/Supervision
  • Fiscally manage all office initiatives including budget establishment, cost monitoring and compliance-based reporting. Collaboration with foundation, outside scholarship and development agencies. Build communications with the greater University community for financial aid, financial awareness and outreach. Provide mentorship, direct supervision and development of full-time director and associate director-level staff.
10% Other Duties
  • Perform other related duties. Serve on various committees as assigned, which may include but not limited to the Tuition Classification Appeal Committee, BANNER Managers, professional organizations and the Colorado Department of Higher Education Advisory Board.
Required Qualifications
  • Bachelor’s degree.
  • Seven (7) years of progressive experience as a manager and supervisor in the field of Financial Aid in a university or college
  • At least five (5) years of Ellucian Banner Experience or similar student information system.
  • Demonstrated experience with fiscal accountability and a comprehensive knowledge of federal financial aid programs and regulations at both the undergraduate and graduate level.
  • Demonstrated organizational, analytical and administrative skills.
  • Experience planning, directing and evaluating a complex operation, using human resources, time, funds and other resources for the accomplishment of long-term and short-term goals of the institution.
Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet all required qualifications.

Preferred Qualifications
  • Master’s Degree
  • At least 5 years leading a Financial Aid Office at Director level or higher at a large Public institution, or 10 years of progressive experience in the field of Financial Aid in a university or college.
  • Knowledge of and experience applying financial aid policies and procedures in compliance with federal regulations.
  • Demonstrated experience analyzing, designing and implementing new federal, state and/or institutional financial aid initiatives.
  • Experience working with scholarships and donors.
  • Bilingual: English and Spanish
Work Hours

M-F, 8-5
Some evenings and weekends may be needed.

Posting date


Closing date

Closing Instructions

Open Until Filled

To ensure full consideration, applications must be received by 11:59pm (MT)


Special Instructions to Applicants

Please see Special Instructions for more details.
IMPORTANT : In order to be considered as an applicant you must apply via the online application system, http://www.msudenverjobs.com.

References refers to a list of three professional references and their contact information.

Official transcripts will be required of the candidate selected for hire.

Talent Team Representative

Carlos Alcala

Talent Team Representative E-mail



MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.

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