Director, Infrastructure

DEPARTMENT:

Information Technology

POSITION TITLE:

Director, Infrastructure

POSITION RELATIONSHIPS:

Reports to:

Executive Director of IT | Chief Information Officer (CIO)

Supervises:

Directly: 8 Full-time Employees

Overall team:  8 FTE and up to 4 PT student employees

Works with:

IT Directors and staff, University Deans, Directors, faculty and staff

External Relationships:

Professional organizations, State and National working groups and consortiums, Commercial Vendors

POSITION SUMMARY:

Under the general direction of the CIO, the Director of Infrastructure serves as a member of University IT Leadership, oversees the systems, staff, processes and responsibilities of the team ensuring service delivery, system availability, communications and all other requirements to support, maintain and enhance all components and processes from data center to endpoint and beyond for University students, faculty, staff and other community members. Responsibilities include design, management, and troubleshooting of: data and voice networks, central, virtual, and remote servers, internet access, network services, and related areas of technology support. This is a challenging and rewarding opportunity to work with talented people in diverse settings.

POSITION DUTIES, RESPONSIBILITIES, AND COMPETENCIES:

1. Team Management: Oversee employee task and resource assignment. Facilitate portfolio management and scheduling, employee training and development and goals and objectives. Develops key performance indicators for measuring all areas of team performance, including project portfolio management. Prepares budgeting recommendations and effectively manages budgets for areas of responsibility. Communicates with vendors, University employees, and IT staff. Negotiates technology procurement and contracts related to areas of responsibility.
2. Systems Management: Manage Windows Server, VMware, SharePoint, Active Directory, SQL Server, Remote Desktop/VDI and other server technology design and deployment. Manage ongoing support and system administration. Develop and implement DR/BC plan and offsite environment. Develop and design system architecture including servers, desktops, software systems and other Internet connected services and devices
3. Network & Telephony: Manage and set the budge for Telecommunications Budget, and make budget suggestions for general IT budget. Develops strategic and tactical operational plans related to voice and data network. Directs support staff in the both short and long-term planning, acquisition, implementation, integration, and support of voice and data communications hardware and software, including the performance of routine maintenance.
4. Research and Development: Facilitate solutions development and implementation, gathering of requirements, research into new IT technologies and deploy test systems (hardware and software).

QUALIFICATIONS:

Education:

• Bachelor’s degree in IT or related field required. Advanced degree preferred.

Experience:

Required

• Minimum three years of experience in management of information technology solutions.
• Demonstrated experience supervising or managing information technology professionals
• Knowledge and experience in project planning, implementation, and management;
• Demonstrated commitment to customer- and team-oriented management;
• Demonstrated ability to work with diverse populations;
• Strong communication skills to communicate with different people at different technical levels throughout the university;
• Ability to effectively prioritize tasks in a high-pressure environment;

Preferred

• Experience designing, implementing and maintaining network and telecommunications services
• Excellent communication, leadership, and problem-solving skills in a diverse technical environment
• Familiarity with operational and legal compliance requirements in a higher education environment
• Familiarity with a wide variety of infrastructure technologies including:
• data and voice network hardware and software
• network security protocols and best practices
• ADFS, Shibboleth, or other identity management tools
• LDAP, Active Directory, and other authentication, authorization, and directory services
• cloud services integration
• open source software development and management
• UNIX, Linux, MacOS, Windows, and other common OS platforms
• server virtualization

• Experience with departmental budget development and management
• Formal project management training
• Experience with Microsoft environments
• Experience with overseeing architecture and management of a unified communications and storage system (such as Cisco UCS and NetApp)
• Experience with overseeing and/or managing complex endpoint environment (desktop and printing environment)
• Experience with leveraging hybrid of on-premise and hosted environment(s), including involvement in leveraging virtualization architecture
• Experience with development and implementation disaster recovery and business continuity plans

TO APPLY:

Interested individuals should upload a resume, cover letter, and contact information for three professional references to Karis Williams, at https://bit.ly/3xAq789 . Review of applications will begin immediately, and continue until the position is filled. Background check is required.

Emporia State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, religion, gender, sex, gender identity, gender expression, marital status, parental status, sexual orientation, genetic information, status as an individual with a disability, status as a protected veteran, or any other factors which cannot be considered by law.