Enrollment Experience Coordinator
Unit 4 - APC - Academic Professionals of
California, Probationary, Full Time, Student Services
Priority Application Date (Posting will remain open until filled):
Tuesday, March 1st @
Under the general guidance the University Registrar and the
Associate Registrars the Enrollment Experience Coordinator (EEC) is
responsible for coordination, planning, and integration of numerous
variables that impact course registration, enrollment, and student
service. This includes collaboration with many high-profile
administrators (e.g., Provost, Deans, Associate Deans, Academic
Chairs, VPSA, AVP for EMSS) to bring together the information and
resources needed to strategically plan and provide enrollment
opportunities that meet student enrollment needs, offering the
right courses, sections, and seats that eliminate enrollment
bottlenecks and support students' timely progress to degree.
The EEC participates as a member of the Enrollment Planning Team
(EPT) responsible for identifying opportunities to remove
administrative barriers from the enrollment process, reduce time to
degree, increase student graduation rates, and provide an overall
positive and SAC State Proud enrollment experience. The EEC is
expected to take a leadership role in coordinating the collective
work of the stake holders on the EPT. As a member of this team, the
EEC is responsible for implementing the programs (e.g. Hornet
Launch), and related technologies and tools that support planning
and decision-making and lead to a positive student enrollment
Work also includes providing lead work direction to several staff,
analyzing enrollment policies and procedures, assisting
administrators with enrollment management objectives, implementing
student equity enrollment processes, and coordinating enrollment
projects. The incumbent will also assist with other University
Registrar processes and critical projects.
The EEC will participate in strategic planning, serve on the
student enrollment team, convene and chair an annual “Hornet Launch
Team” to plan for future semester enrollment and course scheduling,
identify capacity needs, and lead project teams.
CSU Classification Salary Range
: $5,351 - $7,633
: Anticipated hiring range, within the
classification range, is expected near the minimum commensurate
with candidate's education, experience, skills, and training.
: 12 months
: Monday-Friday, 8am-5pm. Work hours may
vary depending on operations.
This position is in the Office of the University Registrar under
the Enrollment Management and Student Services in the Division of
Student Affairs. For more information, please visit: https://www.csus.edu/student-affairs/
Knowledge and Abilities:
The following knowledge and abilities as well as those listed at
lower levels in the Student Services Professional series are
required for appointment to this classification.
Thorough knowledge of the policies, procedures and practices of the
program area to which assigned or the ability to quickly acquire
such knowledge. General knowledge of the policies, practices and
activities of Student Services programs outside the program to
which immediately assigned; general knowledge of the principles,
problems and methods of public administration, including
organizational, personnel and fiscal management; general knowledge
of advanced statistical and research methods.
Ability to carry out highly complex assignments without detailed
instructions; advise students individually or in groups on varied
and complex matters; determine the appropriate course of action and
proper techniques to utilize while engaged with individuals and
groups in personal interactions of a sensitive nature; reason
logically and analyze and solve organizational and operating
problems of one or several program areas; plan, coordinate and
initiate actions necessary to implement administrative or group
decisions or recommendations; analyze and define complex
organizational, policy or procedural problems, collect and evaluate
data, draw valid conclusions and predict consequences of various
alternative courses of action; understand the roles and
responsibilities of others and to gauge relationships accordingly
by taking into account the variety of the interrelationships,
motivations and goals of the members of the organization served;
and establish and maintain effective, cooperative and harmonious
working relationships in circumstances which involve the denial of
requests or the necessity to persuade others to accept a different
point of view.
Possession of these knowledge and abilities is typically
demonstrated through the Experience requirements below.
Possession of these knowledge and abilities is typically
demonstrated through the equivalent to four years of progressively
responsible professional student services work experience which
includes experience in advising students individually and in
groups, and in analysis and resolution of complex student services
A master's degree in Counseling, Clinical Psychology, Social Work
or a job-related field may be substituted for one year of
professional experience. A doctorate degree and the appropriate
internship or clinical training in counseling, guidance or a
job-related field may be substituted for two years of the required
professional experience for positions with a major responsibility
for professional, personal or career counseling.
Equivalent to graduation from a four-year college or university in
a related field plus upper division or graduate course work in
counseling techniques, interviewing and conflict resolution where
such are job related.
Special Conditions of Employment:
- Exceptional verbal and written communication skills utilizing
- Exceptional interpersonal skills; including understanding the
roles and responsibilities of others, gauging relationships
accordingly, developing effective and harmonious working
relationships in a diverse community, and maintaining composure and
professionalism in stressful and often challenging situations.
- Exceptional time management, project management, and
- Experience preparing and delivering presentations for small and
large groups consisting of students, staff, faculty, and/or
- Experience providing effective and in-depth advising to a
widely diverse population in a public setting, for a wide range of
situations and circumstances; individually as well as in small and
large group settings.
- Demonstrated ability to serve in a leadership role.
- Experience providing lead work direction to plan, coordinate,
and initiate actions necessary to implement administrative or group
decisions or recommendations.
- Experience independently executing highly complex assignments;
taking the initiative to seek information not known or readily
available for purposes of resolving student issues and/or
- Experience analyzing and defining complex organizational,
policy or procedural problems.
- Experience collecting and evaluating data, drawing valid
conclusions, and predicting consequences of various alternative
courses of action.
- Demonstrated ability to independently plan, coordinate and
implement solutions, effectively prioritize workload, provide
timely and thorough follow-up, and meet priority deadlines.
- Knowledge of cyclical student services areas process
milestones; such as university registrar and registration
timelines, financial aid deadlines, student financial services due
dates, advising peaks, and curriculum cycles and deadlines.
Required to be appointed into the position and/or perform the
duties of the position:
- A background check must be satisfactorily completed
- Master's degree, or equivalent professional student services
- Experience using a Customer Resource Management (CRM) system or
possessing a general understanding of the CRM concepts.
- Experience using a Common Management System or Student
Information System (such as PeopleSoft/ Oracle) and Imaging and/or
Document Management Systems (such as OnBase).
- Advanced experiences in Microsoft Excel.
- Direct experience with student registration and
- Understanding of Sacramento State program and degree
Documents Needed to Apply
Resume and cover letter
About Sac State
is located in the heart
of California's capital city, five miles from State Capitol. The
lush, 300-acre campus is situated along the American River, close
to numerous bike trails and other recreational areas. Sacramento,
also known as the “Farm-to-Fork Capital,” is one of the most
ethnically diverse and livable cities in the country, with a
population of half of a million. Sacramento State's 31,000 students
come not only from the Greater Sacramento Region, but also from
across the state, country, and world. Our 1800 faculty and 1,500
staff are committed to meeting our mission: “As California's
capital university, we transform lives by preparing students for
leadership, service, and success. Sacramento State will be a
recognized leader in education, innovation, and engagement.
As the regional hub of higher education, Sac State is dedicated to
equity and inclusion, https://www.csus.edu/experience/anchor-university/
As evidenced by the values embedded in our Hornet Honor Code
Sacramento State is committed to creating an inclusive environment
where all faculty, staff, students, and guests are welcome and
valued. Our commitment is more than simply ensuring that our campus
is free from bias and discrimination, but is one devoted to
celebrating many diverse identities, life experiences, and
perspectives that enrich our community, teaching and
To learn more about why you should join the Hornet Family, please
visit the Why Sac State
Background Check Disclaimer
A background check (including a criminal records check) must be
completed satisfactorily before any candidate can be offered a
position with California State University, Sacramento. Failure to
satisfactorily complete the background check may affect the
application status of applicants or continued employment of current
California State University, Sacramento employees who apply for the
COVID-19 Vaccine Certification Information:
CSU requires faculty, staff, and students who are accessing campus
facilities to be immunized against COVID-19 or declare a medical or
religious exemption from doing so. Any candidates advanced in a
currently open search process should be prepared to comply with
this requirement. The systemwide policy can be found at
and questions may be sent to firstname.lastname@example.org
Out of State Employment Policy
Sacramento State University, as part of the CSU system, is a State
of California Employer. As such, the University requires all
employees (up)on date of hire to reside in the State of
As of January 1, 2022 the CSU
Out-of-State Employment Policy
prohibits the hiring of
employees to perform CSU-related work outside the state of
Equal Employment Opportunity
California State University, Sacramento is an Affirmative
Action/Equal Opportunity Employer and has a strong institutional
commitment to the principle of diversity in all areas. We consider
qualified applicants for employment without regard to race, color,
religion, national origin, age, sex, gender identity/expression,
sexual orientation, pregnancy, genetic information, medical
condition, marital status, veteran status, or disability.
Sacramento State hires only those individuals who are lawfully
authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to
provide reasonable accommodations for qualified persons with
disabilities who are employees or applicants for employment. If you
need a disability related reasonable accommodation as part of the
application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/disability-parental-leave.html#reasonable-accommodations-interactive-process
The University is committed to creating an education and working
environment free from discrimination, sexual harassment, sexual
violence, domestic violence, dating violence, and stalking. For
more information on mandatory training for new employees, visit
Jeanne Clery Disclosure of Campus Security
Policy and Crime Statistics Act and Campus Fire Safety
Right-To-know Act Notification
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy
and Campus Crime Statistics Act, the current Annual Security Report
(ASR) is available for viewing at https://www.csus.edu/clery
The ASR contains the current security and safety-related policy
statements, emergency preparedness and evacuation information,
crime prevention and sexual assault prevention information, and
drug and alcohol prevention programming. The ASR also contains
statistics of Clery Act crimes for Sacramento State for the last
three (3) calendar years. Paper copies are available upon request
at the Police Service Center located in the University Union.
Selected candidate must furnish proof of eligibility to work in the
U.S.. California State University, Sacramento is a sponsoring
agency (i.e. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an
interview unless required by collective bargaining agreement.
February 15, 2022 (8:10 AM)
Open Until Filled
To apply, visit https://careers.csus.edu/en-us/job/510742/enrollment-experience-coordinator