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AV and Event Support: Associate

Texas, United States
Salary Not specified
Posted Date
Apr 19, 2022

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Position Type
Administrative, Business & Administrative Affairs, Technology Administration/Other
Employment Level
Employment Type
Full Time
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Hourly Range: 

 $25 per hour

About SMU

SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and 90 countries to take advantage of the University’s small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.

Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities – from teaching, learning and research to creativity, performance and athletic endeavor.

About the Position:

Primary Duties of this position include troubleshooting and correcting routine issues with audio/video hardware and software. Responding to emergency calls for assistance in the classrooms in a timely manner and providing on campus event support. Assisting customers (Faculty, Staff, Students and guests of the University) with technology questions or issues concerning A/V equipment. This position is responsible for prioritizing requests for assistance, providing documentation as needed for customers on use of A/V hardware and software, and consulting with customers to help determine technology needs as well as maintaining accurate inventory records for all campus AV equipment. 

Essential Functions:

  • Responding to requests from the SMU community for assistance with AV equipment in the classrooms, conference rooms and campus events

  • Overseeing student workers and directing their efforts to support events

  • Participating in career development activities to expand knowledge through technical and professional training


Education and Experience:

High school diploma or equivalent is required. A bachelor's degree is preferred. 

A minimum of one (1) year experience in A/V technology support and minimum one year in customer support experience. 

Candidate with advanced understanding of the components used in A/V systems (including controllers, switchers, projectors, cameras, speaker connections, etc…) and other equipment used in classroom and meeting room environments is required. Candidate must also have advance understanding of setup and use of videoconferencing equipment. 

Work Schedule: Tuesday - Saturday from 8:30am - 5:00pm

Knowledge, Skills and Abilities:

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.  

Physical and Environmental Demands:

  • Sit for long periods of time
  • Bend, crawl, squat, climb and stand
  • Reach above shoulders
  • Carry/lift over 50 lbs.
  • Walk for long distances 

Deadline to Apply:

Priority consideration will be given to those applicants that apply by 04/28/2022.

Deadline to apply:05/12/2022

EEO Statement:

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601,


SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.

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