[C22-038] Registrar Services Assistant

[C22-038]

Registrar Services Assistant

Office of the Registrar

Central Connecticut State University invites applications for a Registrar Services Assistant in the Office of the Registrar. Under the guidance of the Assistant or Associate Registrar, the Registrar Services Assistant provides operational student support services to the Office of the Registrar, with a focus on quality service delivery and student support.

Supervision: Not applicable.

Position Responsibilities:

Provides the first level of assistance for calls, emails, mail, and walk-in requests received by the Office of the Registrar. Resolves a variety of student requests that are within the prescribed limits of authority and in compliance with University policies.

Assists with informing students and staff on registration and records processes, degree audit and graduation policies and general University policies and operating procedures while contributing to student success and retention.

In conjunction with University policies, works to resolve student issues, including coordinating with other University departments (Bursar, Financial Aid, IT., etc.) as needed to settle student concerns and/or appropriately refer students.

Assists with the creation of forms, training materials, and web content to support informing the University community about the operation of the Office of the Registrar and associated systems, policies, and procedures.

Assists with informing students and University staff on the use and operation of self-service records and registration systems.  Assists with troubleshooting, routine error resolution, and routine maintenance of records and registration systems. 

May assist with routine creation and maintenance of academic course sections. 

Performs other duties and responsibilities related to those above which do not alter the basic level of responsibility of the position.

Required Qualifications:

• Bachelor’s degree and two years of registrar’s office, or related college or university office, work experience.
• Demonstrated ability to handle varied and confidential information, effectively organize and perform detailed work, and multitask while demonstrating exemplary customer service skills.
• Demonstrated ability to communicate and share information effectively with a variety of people and groups.
• Demonstrated experience using student information systems, document imaging systems and the Microsoft Office Suite.

Credentials and/or experience substantially comparable to the above may also be considered.

The University: The largest of Connecticut’s regional comprehensive universities, Central currently enrolls over 10,000 students. A third of its undergraduates are students of color, the largest group being Hispanic. Ninety-six (96%) percent of the students are from Connecticut. For more information about Central Connecticut State University, please visit www.ccsu.edu.

The Community: Located nine miles southwest of Hartford, New Britain is a city of approximately 72,000. Part of the Greater Hartford area of 1.2 million residents, New Britain is centrally located in the state and is within easy reach of much of Connecticut and several metropolitan areas. Nicknamed “the Hardware City” for its rich industrial heritage, it is home to Stanley Black & Decker. Important cultural institutions include the New Britain Museum of American Art and Walnut Hill Park, designed by Fredrick Law Olmstead. New Britain’s population is characterized by a high degree of racial and ethnic diversity. Currently, the U.S. Census Bureau estimates 70% of the population as White, 13% as Black or African American, 3% as Asian, and 0.2% as American Indian or Alaska Native. Currently 4.6% of New Britain’s population identify themselves in more than one racial category and 43% of New Britain’s population identify themselves as Hispanic or Latino. Fifty percent (50%) speak a language other than English in the home and 19% were born internationally. Significant portions of its population come from Puerto Rico and Poland or consider themselves to be from the African-American, Italian, or Irish ethnic backgrounds. In addition to all that greater Hartford provides, New Britain is 40 minutes from Springfield, Massachusetts two hours from Boston, and two hours from New York City. It is also part of the Hartford-Springfield “Knowledge Corridor” and, therefore, within easy driving distance of a host of private and public institutions of higher education and many cultural opportunities.

Application and Appointment: Applications must be received by May 23, 2022.

To begin the application process please visit the CCSU HR Job Opportunities at https://www.ccsu.edu/hr/faculty-management-admin.html. Select job [C22-038] Registrar Services Assistant  and click on the Apply button and submit the following documents:

• Letter of interest addressing qualifications for the position
• Current resume
• Names of three professional references including their address, email address, and telephone numbers.

The Registrar Services Assistant is compensated at the Administrator 2 salary level in accordance with the State University Organization of Administrative Faculty (SUOAF) Collective Bargaining Union Agreement. For more information, please visit https://www.ct.edu/files/pdfs/SUOAF%202016-2021%20Contract%20FINAL_06-19-18.suoaf-rev-20180825.pdf

The State of Connecticut and Central Connecticut State University are proud to offer its employees competitive wages and a wide range of fringe benefits including voluntary and supplemental benefits.

Fringe benefits include personal, vacation and sick leave, paid holidays, medical, dental, and prescription plans, group life insurance, a choice of retirement plans, retirement health care, tuition waiver for employee and eligible dependents at any of the Connecticut State Universities (Central, Eastern, Southern or Western) as well as an array of voluntary and supplemental benefits such as Deferred Retirement Compensation plans, Dependent Care Assistance and Medical Flexible spending accounts, long term and short term disability plans.

For more detailed information, please visit CCSU Human Resources

Incomplete or late applications will not be considered. Emailed and mailed applications will not be accepted. Please redact any personally identifiable information (i.e., Social Security number, date of birth, marital status, country of origin) from any documents submitted. Please ensure your Social Security Number is not listed on any documents submitted.

For more information, contact Amanda Tellier, Search Committee Chair, at 860-832-2267 or telliera@ccsu.edu  

As an affirmative action employer, Central Connecticut State University actively seeks and encourages applications from women, minorities, persons with disabilities, and individuals with protected veteran status. The University provides reasonable accommodations to qualified individuals with disabilities upon request.