Telecommunicator

Telecommunicator
Middlebury College


Posting Number: S01773

Position Summary:
The telecommunicator acts as a primary emergency contact, a general information center and a message relay center for the campus. This position coordinates dispatch and deployment of Security and Facilities personnel.

Essential Functions:
Maintains College communications:
* Answers all DPS phones and emergency lines and initiates and implements emergency protocols.
* Primary contact for all physical plant and college community concerns after regular business hours, weekends and during academic breaks 365 days a year.
* Monitors the alarm system, which includes the Keltron Fire & Burglar alarms, 911 emergency system for all 911 calls dialed from on campus, and Insight/ HVAC systems that are used for fire alarms, ammonia leaks, burglary alarms, temperature alarms, pump failure and water level alarms.
* Monitors the Card Access system, controlling lock and unlock of doors as instructed or as necessary, Access card distribution, panic alarms, and security cameras. This system also produces alumni/ courtesy IDs, and college driver’s licenses.
* Coordinates dispatch and deployment of Public Safety officers and Facilities Services personnel by appropriately communicating by radio or phone with public safety officers, facilities personnel, night watchpersons, temporary contractual security officers, Midd Rides student staff and SES personnel.
* Maintains necessary communications with local and state police, fire department, rescue squads, and Porter Hospital.
* Must remain current on and follow DPS procedures, college rules, regulations, resources and schedules. Must participate in ongoing training sessions as required by DPS. Must be capable of training new dispatch staff as needed.
* Acts as emergency liaison for college groups traveling away from the College.
* Maintains a detailed shift log of all activities.
* Completes, updates, and reviews databases and departmental documents.
* Utilizes databases for documentation and retrieval of information (temporary vehicle parking permits, medical parking permits, party registrations, and Language School guest housing).
* Utilizes appropriate reporting software for college community information and event information.
* Manages key check in/out for student activities, mountain club, Dining Services, Custodial Services, vendors and VIP guests housing.
* Utilizes software for processing parking tickets, towing charges, ticket appeals, vehicle registrations, bike registrations, and college drivers€™ license.
* Compiles statistics of the following: Parking tickets, vehicles towed, locking and unlocking, intoxicated students, unregistered parties, illegal parties, on-call man requests, medical transports, escorts, and MPD NIBRS reports.
* Responsible to read, respond to, and/or forward Public Safety email.
* Assist with equipment check in/out for community members

Provides special services:
* Maintains œlost and found€ property.
* Staffs academic, special events and other operations such as: Graduation, orientations, student storage open hours, and welcome centers.

General Responsibilities:
* Provides general information to the College community as necessary.
* Performs other duties as assigned.

Qualifications
Education:
* A high school diploma is required. An associate’s degree is preferred.
* Computer knowledge and skills required.
* Specialized and on-the-job training required.
* Must maintain First Aid/CPR certification.
* On the job training and re certification provided.

Knowledge, Skills and Abilities:
* Must handle confidential matters with appropriate discretion.

* Must be willing to work weekends and holidays, occasional long shifts, extra shifts, and overnight shifts.

* Must have good phone etiquette, and the ability to work under short deadlines, exercise good judgment and perform well under pressure.

* Must be able to type and write legibly daily, file occasionally, stand for long periods of time occasionally and sit for long periods of time frequently.

Experience:
Public relations and previous related experience helpful. Experience with MS Word, Excel and Outlook, data entry, e-mail, and internet required.

Physical Demands:
Must be able to stand for long periods of time occasionally and sit for long periods of time frequently.

Offers of employment are contingent on completion of a background check. Information on our background check policy can be found here: http://go.middlebury.edu/backgroundchecks

To apply, visit https://middlebury.peopleadmin.com/postings/26618

Middlebury is an equal-opportunity employer where diversity, equity, and inclusion are core values. To this end, Middlebury recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. Middlebury also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace.



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