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Account Advisor (SSP II)

Employer
California State University, Sacramento
Location
California, United States
Salary
Salary Not specified
Posted Date
Apr 18, 2022

View more

Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Administrative
Employment Type
Full Time
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Account Advisor (SSP II)

Job No: 511202
Work Type: Staff
Location: Sacramento
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

Working Title: Account Advisor

Classification Title: Student Services Professional II

Posting Details

Priority Application Deadline (Posting will remain open until filled): Sunday, May 1, 2022 at 11:55 p.m.

Hiring Preference
Not Applicable

Position Summary

Under the general supervision of the Associate Bursar, the Account Advisor provides administrative and advising services to effectively assist students and loan borrowers with the management of their debts. The incumbent will exercise creative thinking and successful communication to assist students in solving their financial issues. Conducts research and implements the actions necessary to ensure that funds owed the University are recovered. This requires the incumbent to thoroughly understand and interpret a variety of directives. The Account Advisor also participates in the University's Financial Wellness program to teach students how to succeed with their personal finances which may include one-on-one advising. Incumbent contributes to and ensures the effective delivery of all services offered by the Bursar's Office.

FLSA: Exempt (not eligible for overtime compensation under the Fair Labor Standards Act)

CSU Classification Salary Range: $4304.00 - 6120.00 per month

Hiring Range: $4304.00- $4519.00 per month

Salary Grade/Range: 3082-RANGE A-Grade-1

Recruitment Type: Regular (probationary)

Time Base: Full-Time

Pay Plan: 12 months

Work Hours: Monday - Friday: 8:00am-5:00pm

Department Information

The Bursar's Office is the main artery for the majority of financial activity at the University. Our office is responsible for serving students, staff and faculty with their cashiering needs, such as registration payments, parking permits, and other fees owed to the University.

We are committed to excellent customer service, staff development, quality improvement and system enhancements to best serve our current and future students, staff, faculty and campus community.

Minimum Qualifications

Knowledge and Abilities:

Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below.

Experience:

Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job‑related field may be substituted for one year of the professional experience.

Education:

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Required Qualifications

1. Accounts receivable experience
2. Advising experience
3. Ability/willingness for public speaking
4. Effective business writing skills
5. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
6. Ability to interpret and implement a range of policies
7. Demonstrated ability to develop and implement effective operating procedures.
8. Communications skills to present material to a variety of audiences, including students, parents, and staff/faculty.

Conditions of Employment
- Ability to pass a background check

Preferred Qualifications

9. Higher education staff experience
10. Working knowledge of laws and regulations regarding collections
11. Ability to represent the University when communicating with off-campus entities.

Required Licenses/Certifications

N/A

Documents Needed to Apply

Resume, cover letter. Failure to upload these required documents to the online application may result in disqualification. You will be required to provide 3 professional references as part of the application process.

About Sac State

Sacramento State is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to https://www.csus.edu/experience/student-success/" href="https://www.csus.edu/experience/student-success/">student success, https://www.csus.edu/diversity-inclusion/" href="https://www.csus.edu/diversity-inclusion/">diversity, equity and inclusion, https://www.csus.edu/experience/anchor-university/" href="https://www.csus.edu/experience/anchor-university/">community engagement, https://www.csus.edu/university-advancement/" href="https://www.csus.edu/university-advancement/">philanthropy, and https://www.csus.edu/campus-safety/" href="https://www.csus.edu/campus-safety/">campus safety.

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.

Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

COVID-19 Vaccine Certification Information:
CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu
Out of State Employment Policy

Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Equal Employment Opportunity

California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/disability-parental-leave.html#reasonable-accommodations-interactive-process .

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html .

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery .
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.
Eligibility Verification
Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa).

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.



Advertised: April 15, 2022 (3:00 PM)
Applications Closes: Open Until Filled

To apply, visit https://careers.csus.edu/en-us/job/511202/account-advisor-ssp-ii


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