Missouri Online | Office of eLearning
This position can be located at any of the four University of
Missouri’s campuses, but recruitment is managed by the UM System’s
Office of Human Resources. For application questions, please
contact Kristen Wilke, Missouri Online at
Missouri Online’s Student Lifecycle Support team seeks a student
success coach who is passionate about helping others achieve their
educational goals. Your gift for conversation and listening will
help students find success in their online degree programs, and
help them navigate processes, costs, and career-oriented
exploration. Your work with individual students will support a
larger vision of retention and persistence for online students
across the four University of Missouri campuses.
Our trained coaches work with students to help them reach their
desired academic outcomes. We do this through exploring student
goals and key underlying motivations and identifying objections and
difficulties. Ultimately, we seek to empower students to take
ownership of their academic success in a way that leads to a
fulfilling academic career.
- Provide exceptional customer service to students enrolled in
specific online degree programs.
- Employ holistic coaching methodologies for online student
success, seek to understand individual definitions of academic
success, and guide current students toward ownership of their
- Ensure frequent, quality interactions with a nimble and timely
approach to student needs.
- Explore key academic and personal focus areas to develop
positive, actionable plans that support long-term student
- Help students develop self-sufficiency and self-direction;
provide opportunities for critical thinking, problem-solving,
collaboration, communication, and self-reflection.
- Make proactive and intentional connections with students
through a variety of communication methods (primarily phone calls)
to create and maintain positive relationships with students.
- Encourage reengagement with coursework after students have
taken time off from their program.
- Identify and facilitate connection when a student needs
specific resources (e.g. financial aid, disability services,
- Incorporate diversity, equity, and inclusion as critical
components when developing processes, policies, and
- Develop your own strengths uniquely focused on online student
- Take time for thoughtful decision-making, reflection, and
learning from our mistakes.
- Track and use data strategically.
- Record information about each student interaction in the
appropriate software system(s); report on daily, weekly, monthly,
and annual interactions and metrics.
- Collaborate with the coaching team and student support team on
communication and outreach strategies.
- Maintain documentation of workflows and look for opportunities
to optimize workflows.
As with all positions, there may be additional duties and
responsibilities required to support the mission and purpose of
Skills and Talents:
Our desired outcome is a successful student.
- You are genuinely interested in people.
- You are curious, have a strong drive to excel in your work,
enjoy opportunities to grow and develop, love learning new things,
and have a desire to understand the inner workings of the
- Missouri Online attracts online students from all over the
world from a wide variety of backgrounds and career situations. You
must value and appreciate the differences among all people.
- You excel at explaining complicated processes in both verbal
and written form.
- You are proficient with technology, and you are not afraid to
train to become an expert in multiple systems that will allow you
to optimize student support.
of success is more than the academic outcomes of the student, it is
respecting the intersectionality of student lives and their
academic pursuits. It is examining the myriad life roles students
have, and how those come together to support their goals in the
classroom and in the wider scope of their lives.
We add value
by working alongside our student, program,
campus, and system partners to layer in a personalized, high-touch,
developmentally-focused approach to student empowerment. We work
individually with online students at UM-System campuses to learn
more about their backgrounds and unique situations; by
understanding their stories we can inspire them to reach their
$16.92 - $21.50 per hour
University Title: STUDENT SERVICE COORDINATOR I
Internal applicants can determine their university title by
accessing the Talent Profile tile in myHR.
Monday - Friday; 8:00 a.m. - 5:00 p.m.
A Bachelor's degree or an equivalent combination of education and
experience and at least 1 year of experience from which comparable
knowledge and skills can be acquired is necessary
1-3 years of experience in student support. Previous experience in
higher education or working with post-traditional students.
Complete online application; resume and cover letter
Missouri Online provides the academic technology and digital
learning services for all students in all modalities system wide.
We provide an administrative structure for the delivery of more
than 350 fully online and hybrid degree and certificate programs by
providing marketing services, prospective and current student
coaching and support, program coordination, research, enrollment
and learner analytics, instructional design, academic technology,
and distance education state authorization coordination. We work
with colleagues from all four Universities (the University of
Missouri-Columbia, the University of Missouri-Kansas City, the
Missouri University of Science and Technology, the University of
Missouri-St. Louis) to enhance educational experiences, advance
technological services, and increase efficiencies while pursuing
continuous collaboration between the four institutions.
Columbia Missouri Information
Columbia, Mo., is known as an ideal college town, combining
small-town comforts, community spirit and low cost of living with
big-city culture, activities and resources. Home to nationally
renowned public schools and other colleges and educational centers,
Columbia is packed with restaurants and entertainment venues and
hosts more than a dozen annual cultural festivals.
This position is eligible for University benefits. The University
offers a comprehensive benefits package, including medical, dental
and vision plans, retirement, paid time off, and educational fee
discounts. For additional information on University benefits,
please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits
The University of Missouri is fully committed to achieving the goal
of a diverse and inclusive academic community of faculty, staff and
students. We seek individuals who are committed to this goal and
our core campus values of respect, responsibility, discovery and
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and
applicants for employment on the basis of their demonstrated
ability and competence without unlawful discrimination on the basis
of their race, color, national origin, ancestry, religion, sex,
pregnancy, sexual orientation, gender identity, gender expression,
age, disability, protected veteran status, or any other status
protected by applicable state or federal law. This policy shall not
be interpreted in such a manner as to violate the legal rights of
religious organizations or the recruiting rights of military
organizations associated with the Armed Forces or the Department of
Homeland Security of the United States of America. For more
information, call the Vice Chancellor of Human Resource
Services/Affirmative Action officer at 573-882-4256.
To request ADA accommodations, please call the Disability Inclusion
and ADA Compliance Manager at 573-884-7278.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use
the following links: