SYSTEM SUPPORT ANALYST

Hiring Department

Division of Information Technology

Job Description

• Provide end user hardware device support by: serving as an information resource related to various device and peripheral systems, including PC, Mac, Linux, and mobile device operating systems and application programs. Install, configure, and upgrade end user software and maintain device hardware and operating systems. Consult with end users to analyze their technological requirements.

• Provide local area network support by: investigating, determining severity, resolving, or appropriately escalating various LAN systems problems; troubleshooting network-related problems and compatibility of end-user device; and working with LAN engineers, network analysts, and systems administrators to assist in providing support and back up as required.

• Provide applications / software support by: providing specialized support for University supported email applications, second tier support on approved software and applications, and integrate different computing systems for users if possible and when necessary.

• Provide training by: one-on-one training to faculty, staff, and students in the use of operating system software, supported device software, connectivity to campus networks and servers, and in resolution of complex hardware and software problems; training and mentoring other technical staff in systems support responsibilities, and develop and maintain own knowledge of supported products.

• Serve administrative duties by: creating, planning, testing, implementing and documenting projects to better serve users’ need; and consult with users regarding commercially available software, site-licensed software, or applications. Maintain advanced knowledge of new products, upgrades, and technologies.

• Responsible for working in collaboration with other team members, and other support groups to maintain division wide continuity: AD configurations, system management tools (SCCM and Casper), backup solutions, file storage, network functionality, hardware maintenance, and ITSM usage and escalation.

Salary

$15.00 - $22.73, commensurate with experience

Shift

Monday - Friday, 8am - 5pm

Minimum Qualifications

High School diploma required. Minimum 1-2 Years of Higher Education experience. Experience with broad range of LAN and device knowledge skills and expansive knowledge of device/workstation hardware/software/operating systems.

Preferred Qualifications

MacOS and Windows OS fluency. Customer Service experience a Plus

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.

To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the Law English Version
• EEO is the Law Spanish Version
• EEO is the Law Chinese Version

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