Workforce Education Center Outreach & Training Specialist

Description

Columbia Basin College is seeking a Workforce Education Center (WEC) Outreach and Training Specialist to perform Workforce Education recruitment, applicant triage, and promotion in support of the WEC and its programs. This position will support the programs and staff of the WEC, including four (4) CBC specialists, two (2) CBC Assistant Directors and an Employment Security Department Collocated staff person, as well as other WEC staff and students. This postition is Grant funded through the SBCTC Worker Retraining Allocation and is dependent upon continued funding.
This position reports to the Director for the Workforce Education Center and will work three or more days a week at the WorkSource Columbia Basin (WSCB) location.

This position is open until filled. Priority consideration will be given to applicants whose application has been received by May 15, 2022 at 11:59 PM Pacific Time.

Per Governor Inslee’s Proclamation 21-14.1 (Download PDF reader), state employees and employees of educational institutions must be fully vaccinated. Please note that any offer of employment is contingent upon you providing verification of your vaccine status, having an approved medical accommodation, or having an approved religious accommodation. No start date will be approved until you have either verified your vaccine status or have an approved accommodation. Need more information? Please contact covidvaccinemandate@columbiabasin.edu .

Primary Responsibilities

• Conduct informational workshops and presentations about CBC academic programs and Workforce Education programs; Participate in outreach and recruitment events conducted by WSCB which may include Emergency Response events, Business Services events, and job fairs;
• Coordinate co-enrollment between CBC, WEC, and WSCB services and programs;
• Conduct outreach and recruitment events to promote CBC, WEC, and WSCB programs;
• Meet with WSCB clients to discuss CBC academic options and programs;
• Facilitate CBC near-graduation or graduation students’ access to WSCB services;
• Screen, advise, and refer prospective students to appropriate CBC programs including WEC and the VETS center;
• Screen WSCB clients for eligibility in WEC programs;
• Fulfill the CBC-WSCB MOU by participating in approved operations activity of WSCB which may include basic career service delivery, assisting WSCB clients with general WSCB services, or referrals to WSCB programs;
• Contribute to and maintain data in all necessary client information systems following appropriate protocols;
• Facilitate information sharing between WSCB and WEC/CBC to fulfill MOU requirements through reports and data entry;
• Participate in WSCB and WEC staff meetings and huddles to stay informed of operational changes; Keep WEC/CBC apprised of important WSCB operational events and initiatives and vice versa;
• Participate in all mandatory WSCB and CBC trainings and professional development events;
• Compile and distribute information relative to program activities, confer with other campus departments and outside agencies; and
• Other duties as assigned.

Required Qualifications

• Bachelor’s degree from an institutionally accredited college or university; and
• Two (2) years of customer service experience.

Preferred Qualificatio ns:

• Experience in workforce development programs; and
• Experience in direct-to-student services in a higher education setting.

COMPETENCIES:

Accuracy: Monitor accuracy of own work; recognize and corrects errors; maintain accurate records; accomplish tasks thoroughly through concern for all the areas involved, no matter how small;

Accountability : Accountable for own actions, decisions, errors, mistakes and/or failures to act when appropriate; accept responsibility when given, understand what duties employee is responsible for and can be counted upon to carry out those responsibilities;

Analytical Skills : Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design work flows and procedures;

Attitude Toward Progress & Change : Cooperate and support change and new processes; acceptance and quality performance throughout change;

Oral & Written Communication : Speak clearly and persuasively in positive and negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings; structure and convey information clearly and effectively through both formal and informal documents; review and edit written work constructively; ability to tailor to audience in mind;

Resourceful & Entrepreneurial : Consistently focus on end results and find most effective way to achieve goals and objectives; act on opportunities; take calculated risks; generate non-routine, non-traditional actions to overcome obstacles and achieve results;

Student Centered : Attention, interest, activities and efforts are centered upon the best interest of students; create and support an environment that enables learners to achieve their personal, academic, and professional goals; provide courteous and helpful responses to all customers, whether they be students, general public or employees from another department;

Support for Diversity, Equity & Inclusion : Reflecting CBC’s mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting. Demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth;

Teamwork : Demonstrate a willingness to work with, and help others in completing job assignments, the ability to accept constructive criticism, and to cooperate with fellow employees and supervisors; demonstrate alignment with the 'Yes And' culture, (e.g., being present and listening, making each other look good, embracing change and failure and choosing positivity); and

Willingness to Learn : Open to learning new methods, obtaining certifications, attending training; participate in cross-training opportunities when assigned; suggest and/or researches new methods; proactively look for training opportunities that would better the position and/or department.

TERMS OF EMPLOYMENT:

This is a twelve (12) month per year, full-time exempt position. The standard work hours will be Monday through Thursday 7:00 a.m. to 4:30 p.m., and Friday 7:00 a.m. to 12:00 p.m.; however, work hours may vary due to work demands and some evening and weekend work may be required. This position is overtime exempt. This position is contingent upon grant funding.

PROCESS NOTE:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

CONDITIONS OF EMPLOYMENT:

In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students. The position is directly engaged in the performance of work on a Federal contract or grant which requires compliance with the College's Drug-Free Workplace Policy, as well as reporting requirements, as a condition of employment.

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.

Columbia Basin College operates under an approved affirmative action plan and encourages applications from persons of color, women, veterans and persons of disability. The Human Resources Office is accessible to those with disabilities. If you need accommodation in application or employment, contact the Human Resources Office at (509) 542-4740.

OTHER JOB ELEMENTS:

The working conditions listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

WORKING CONDITIONS :
While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.

Work environment includes office and other settings as appropriate. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.