Online Program Manager - Integrated Innovation Institute (iii)

The Integrated Innovation Institute (iii) is searching for an Online Program Manager to support the launch and growth of new the online certificates and degree. This is a dynamic new role at the university for someone who thrives in an exciting and meaningful work environment. Online education is a new forefront at Carnegie Mellon University as a whole, and we are committed to delivering excellent online education opportunities to graduate students. These new online programs will complement our established residential master’s degrees. We are looking for someone who thrives in a dynamic and changing work environment to meet the needs of this evolving educational format.

 

You will contribute to the department as the Online Program Manager for the remaining course builds and develop new programmatic content to further expand the online student experience. This position coordinates multiple aspects of online education needs, including program development and logistics, communications, and faculty support, along with student engagement and registration. This role will work closely with the iii team, campus partners and external vendors for a successful launch.

 

Core responsibilities will include:

• Ensure effective development and delivery on all operational aspects of the iii online certificates and degree in collaboration with vendors, faculty/staff, computing and audio-visual departments, and iii team;

• Project manage remaining course builds with external vendor, lead faculty, subject matter authorities and iii leadership team;

• Lead pre and post program communications with students and faculty. This includes, but is not limited to, preparation of welcome letters, logistics information, attendance verifications, technology assistance, and coordination of other faculty or student needs;

• Online support for courses, including Canvas (LMS), Slack and Zoom, along with other systems as identified;

• Within Canvas (LMS), ensure all instructing materials and other logistic information is posted in a timely basis in collaboration with faculty and iii leadership, both pre and post program;

• Participate in key activities to improve communications, provide support, and address issues as they arise with students. This may include weekend, evening, and early morning hours depending on student location;

• Connect with iii or CMU staff, as needed, to resolve, advance or troubleshoot student needs or concerns;

• Participate in the continuous improvement of existing operational plans for program delivery and maintaining complete files on all programs, to ensure smooth delivery of future course offerings and also update schedule on a regular basis when changes are made;

• Follow prescribed format and program delivery schedule and use current and future technology tools to increase automation and efficiency;

• Work with iii Director of Operations to develop and maintain programmatic needs, which could include in-person immersion activities in the future;

• Handle evaluation process and track follow-up items; propose solutions to faculty and management regarding long-term program needs.

 

You must demonstrate:

• Financial competence skills

• Strong organization and planning skills

• Strong problem-solving and reasoning skills

• Ability to maintain positive relationships

 

Inclusion, collaboration, and cultural sensitivity are valued proficiencies at CMU. Therefore, we are in search of a team member who can optimally interact with a varied population of internal and external partners at a high level of integrity and polish even under stress. We are looking for someone who shares our values and who will support the mission of the university through their work.

 

Teamwork and collaboration with iii staff & faculty (Pittsburgh & Silicon Valley) is essential for support in this role and the success of the online programs.

 

As a growing and new program, projects or priorities might arise that slightly shift the needs and role of the Online Program Manager to achieve our goals. You will be forward-thinking as our online program launch concludes and moves into the steady state of the program.

 

Qualifications:

 

Bachelor’s degree required

 

At least five years of academic advising, academic program management, and teaching/instructing experience

 

Requirements:

• Successful Background check

 

Are you interested in this opportunity? Apply today!

 

 

 

CMU’s COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Those granted an exemption must comply with all applicable COVID-19 mitigation requirements, including use of facial coverings, daily self-assessment and weekly Tartan Testing.