Network Support Specialist I

Network Support Specialist I

Welcome to Furman University's Career Site!

• IMPORTANT:​ Load all documents in the My Experience area under Resume/CV. This may include your resume/C.V., cover letter, unofficial transcript, teaching philosophy, etc. Please wait for all documents to finish uploading before clicking Next.
• If the process times out you will lose your progress, so please ensure you have all necessary documents available before starting.
• The drop-down lists only display so many options: please type into a drop-down list to search for your option. For example: in Field of Study, you may need to enter your field name. If you have no field, type "None."
• If you have previously applied, make sure your information is current as you can transfer it to another application.
• Prior to submitting your application, verify all information for accuracy and ensure you have uploaded all appropriate documents. Once submitted, you will not be able to edit your application other than to change your contact information.

If you have any questions or need assistance, please contact the Office of Human Resources via email at

humanresources@furman.edu or by calling 864-294-2217.

Job Title:
Network Support Specialist I

Job Family:
Administrative Support

Full-Time/Part-Time:
Full time

Compensation Grade:
6H

Pay Type:
Hourly

Department:
Systems and Networks-1

Job Summary:
Under the direction of the Associate Director of Systems and Networks (or immediate supervisor), the Network Support Specialist responds to and diagnoses network-based functions of the campus network. This position requires intermediate level expertise in supporting and troubleshooting Ethernet over copper and optical fiber cabling. It requires a solid working foundation in networking and systems concepts and implementations. Excellent troubleshooting skills required. This position is intended to provide Level 2- intermediate support between the Help desk and Systems and Networks. As an important member of the Systems and Network team, the Network Support specialist will provide troubleshooting and support of wired and wireless campus network connectivity, network access control, and other functions in support of the campus network. Knowledge and use of network monitoring systems and network troubleshooting tools is required. Strong foundation in OSI layers 1-3 and other networking standards is essential. The Network Support Specialist is also instrumental the in planning, configuring, and administering wired and wireless network systems as determined by the Associate Director of Systems and Networks (or immediate supervisor). Additionally, the Network Support Specialist performs primary and backup roles as assigned and is expected to maintain a high degree of technical knowledge and ability to learn new concepts quickly.

Job Description:

Responsibilities:

• Assists with configuration and administration of the wireless and wired network as appropriate;
  
• Assists in the support, management, and troubleshooting of building-based networks;
  
• Provides field support and initial point of escalation for campus network connectivity and network user support beyond Help Desk;
  
• Performs and/or coordinates repairs of damaged or dysfunctional network hardware;
  
• Assists in the monitoring and timely response to resolve network health events;
  
• Maintains up to date knowledge of networking skills and best practices, as applicable to current duties;
  
• Maintains current knowledge of networking principles, standards, and the use of networking technologies.
  
• Performs daily analysis of network health utilizing monitoring systems and network troubleshooting tools;
  
• Assists with indoor/outdoor network communication cabling adds, moves, and changes as required;
  
• Assist networking team with documenting network services and configurations;
  
• Works proactively with peers to improve network services and provide more efficient network and systems services;
  
• Works extensively as a team member with other ITS staff on current and future projects as required;
  
• Manages and prioritizes multiple tasks with accurate and timely follow-through;
  
• Provides additional backup support for the campus VoIP/SIP system ;
  
• Work with third party vendors to provide support for residence hall networking and IPTV;
  
• Serves as a member of the Systems and Networks “on-call” team;
  
• Completes performance review with supervisor to align expectations with the Furman strategic plan;
  
• Other duties as assigned.
  Relationships:
  Daily contact with members of own work unit and immediate supervisor to exchange factual information and explanation of rules, regulations, practices, or functions.
  Frequent contact with members of other departments and students to provide and support services and share information.
  Frequent communication with vendor/contractor teams to facilitate project direction and understanding.
  Responsibility for Final Decisions:
  Tasks involve multiple procedures with interrelated processes or steps. Work involves choosing the appropriate option or procedure to follow and applying established rules and procedures.
  Errors are readily detected in the normal course of work by standard check or crosscheck.
  Reports To: Associate Director of Systems and Networks.
  Routine work is frequently performed independently, non-routine issues or questions are referred to the supervisor.
  Emergency work may call for quick independent decisions requiring close communications with immediate supervisor.
  Education/Skill Requirements:
  
• Associate degree or equivalent with a minimum of 2 years related experience.
  
• Tier II problem resolution in support of wired and wireless networks.
  
• Strong interpersonal skills and professional attitude.
  
• Strong LAN/WLAN troubleshooting skills.
  
• Strong real-world understanding of networking principals and standards: OSI model, Ethernet/Fiber, LAN/WLAN networking, and TCP/IP.
  
• Self-motivated, team player.
  
• Experience installing and supporting indoor/outdoor low voltage (Ethernet and Fiber) cabling.
  
• Experience supporting Network Access Control and VoIP/SIP a plus.
  
• Experience with network management a plus.
  
• Experience with network switch and router protocols and configurations.
  
• Experience with Network Monitoring Systems and Dashboards.
  Work Conditions:
  Exposure to varied weather conditions.
  May involve some crouching, crawling, pushing, pulling, climbing, balancing, lifting, carrying, stooping, kneeling, reaching, and handling.
  Most work is performed under usual office conditions.
  
  Education Requirements:
  
  Certification Requirements:
  
  Job Posting End Date (if date is blank, posting is open ended):
  
  
  To apply, visit https://furman.wd5.myworkdayjobs.com/en-US/Furman_Careers/job/Main-Campus/Network-Support-Specialist-I_R001650
  
  Furman is an Equal Opportunity Employer committed to increasing the diversity of its faculty and staff. The University aspires to create a community of people representing a multiplicity of identities including gender, race, religion, spiritual belief, sexual orientation, geographic origin, socioeconomic background, ideology, world view, and varied abilities. Domestic partners of employees are eligible for comprehensive benefits. jeid-6490af6eebd2494aa353a9453c33c25a