Specialist - Placement and Assessment

Requisition ID: req3601

Job Title: Specialist - Placement and Assessment

Department: EMSS and M&C

Location: Columbus Campus

Employment Type: Staff

Employment Status: Temporary

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation Range: 17.52 - 17.52

Schedule: M-F, 8am - 5pm; some weekends as necessary. Up to 29 hours per week.

Job Description:

Position Summary

The New Student Assessment Specialist serves as a primary facilitator of assessment and placement test administration. This role will collaborate closely with key College departments including Academic Affairs, Admissions, College Testing Services, Student Central, Enrollment Services, Operations, and Disability Services to assure effective student enrollment matriculation.

Core Competencies Required

Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Quality Orientation, Technology Savvy, Resolving Conflict, Communication, Positive Approach

ESSENTIAL JOB FUNCTIONS

Assessment & Placement Support

Provides a welcoming and friendly environment with high quality customer service for all visitors, faculty, and staff. Communicates with students regarding the assessments/course placement/testing processes and procedures in-person, via phone, email and virtually. Utilizes professional proctoring procedures to support a secure testing environment.

Integrates and explains policies and procedures of all areas of enrollment services and other closely related areas to all new students. Anticipates students’ needs by considering all aspects of the enrollment cycle. Makes appropriate referrals to faculty, advisors, counselors, program coordinators, student service areas, or other resources as needed. Assists with other Enrollment and Student Service areas as needed/assigned.

Clerical

Completes and maintains required documentation. Keeps accurate records. Maintains confidentiality of student files and other sensitive subject matter. Provides requested data and information, as required.

Diversity, Equity & Inclusion

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Other Duties and Responsibilities

Attends departmental, divisional, and unit staff meetings on a consistent basis. Hours may include working outside of a normal workweek schedule as needed to meet program needs and workload demands. Manages multiple assignments of varying complexity with the ability to adapt to the changing needs of the College and business partners.

Usual Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for extended periods of time and occasionally stands and walks. Employee converses verbally with others in person and by telephone. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee occasionally lifts items up to 10 pounds.

Working Conditions

Normal office working conditions. Regular exposure to moderate noise typical to business offices.

Knowledge, Skills and Abilities: Knowledge of: standard office practices and procedures; best practices in office organization and project management, including monitoring staffing needs as well as follow-up and follow-through techniques; computers, software, including cloud applications, to include Microsoft Office applications (Work, Excel, Outlook, PowerPoint). Skill in: excellent verbal and written communication; planning, scheduling, and organizing work; application of technology and software programs; office organization; customer service; conflict resolution; general typing and data entry; application of job software including word processing and spreadsheets; creating and proofreading standard business correspondence and other written documents; creating and reviewing functional report formats; documenting office procedures. Ability to: work well with a variety of constituencies, work independently, and take initiative; attention to detail is imperative; be familiar with student development and student transition theories and aware of best practices; be able to establish rapport with diverse student population and empower students to achieve their educational goals; manage and prioritize multiple projects; originate correspondence; maintain confidential and sensitive information; use good judgement; accomplish results through collaboration and influence; effectively listen and participant in collaborative work; develop and maintain effective working relationships with colleagues and stakeholders across the College and College Credit Plus school partners; effectively work with persons of varying cultures and diversity; problem solve effectively.

Minimum Qualifications:

High School Diploma or GED. Two (2) years of experience working in a customer service-related position. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).



Additional Information: Funded through May 2023