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ERP Project Manager

East Tennessee State University
Tennessee, United States
Salary Commensurate with experience
Posted Date
Apr 11, 2022

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Position Type
Administrative, Business & Administrative Affairs, Technology Administration/Other
Employment Level
Employment Type
Full Time
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The ERP Project Manager reports to the ETSU Chief lnformation Officer. Responsible for end-to-end program management that encompasses all projects and initiatives related to the implementation of a new Enterprise Resource Planning (ERP) platform including monitoring, coordinating, and communicating all relevant program level activities to all appropriate stakeholders. This position provides strategic leadership and oversees highly complex enterprise systems, coordinating the efforts of multiple employee teams and consultants. This position will also collaborate and coordinate with the entire ERP project team and the successful ERP deployment partner and vendor.  Oracle will be the ERP vendor, pending the final contract.   East Tennessee State University is the state’s fourth-largest university and is ranked in the top 160 public higher education institutions in the nation.  We are recognized for excellence in academics, research, athletics, and service to the community and region, offering over 140 academic undergraduate and graduate programs. East Tennessee State University is located in Johnson City, TN, a city of just over 70,000 residents in the center of the Appalachian Highlands of Northeast Tennessee and Southwest Virginia. The Appalachian Highlands region is a great place to live and work.  It is home to numerous opportunities for outdoor recreation and entertainment.

Information Technology Services (ITS) at ETSU provides support for our students, faculty, and staff.  Our team consists of approximately 60 employees with responsibility for a variety of technical services to the campus.  ITS services include support for academics, online education, networking, systems, enterprise software, research computing, security, esports, project management, and digital signage. Our mission is to provide excellent technical services to students, faculty, and staff and deliver technologies that advance the University’s academic, research, and administrative goals.   
Job Duties/Responsibilities:

  • Responsible for the daily coordination and management of the logistics for the implementation of the ERP system.
  • Provides guidance, leadership, and mentoring for staff by establishing the strategic direction of the team, establishing work plans for project activities, and establishing goals for employees.
  • Functions as point of contact and liaison between the ERP vendor, ERP deployment partner, ITS, and functional units moving to a new ERP system.
  • Monitors the progress of the ERP implementation by providing timely input and verification on deliverables, participates in project communications and provides project governance and application of change management processes.
  • Provide tracking and metrics for management of the ERP project.
  • Design and develop regular reporting strategies that will identify areas in need of performance improvement and support University information needs.
  • Provide expertise based on project management best practices.
  • Set and define project goals.
  • Ensure project management documentation is accurate and complete.
  • Develop the ERP Project Charter.
  • Work with the deployment partner to provide input to the deliverable components of the ERP project, including but not limited to, the creation and implementation of training schedules, development of a system test plan, and a data conversion schedule.
  • Identify ERP project stakeholders.
  • Define project scope.
  • Work with the deployment partner to develop and manage communication throughout the project.
  • Upon completion of work with the deployment partner, the ERP project manager will be responsible for ERP change management.
  • Coordinate and schedule project meetings, training sessions, working sessions, or other procedures or actions required for project success.
  • Coordinates resources for the project and provides a report on the use of resources.
  • Documents all communication throughout the implementation.
  • Coordinates the tasks to be completed by all participants.
  • Confers with the CIO, CFO, and AVP for HR on all business-related processes concerning the implementation of the ERP.
  • Collaborates with ITS to plan and develop project plans for all ERP system upgrades.
  • Collaborates with ITS security team to ensure all applications comply with University security policies.
  • Develops and implements policies and procedures that may be required relating to the operations of the functional unit.
  • Performs other duties as assigned.
Following implementation of HR, Finance, and Student modules of the ERP system, this position will be responsible for all projects related to the test and production ERP environment. This will include, but not be limited to, planning and communication regarding system upgrades and patches, development of training schedules for new employees, continuous process improvement activities, and alignment of the ERP with the strategic goals for the University. Development of ERP reports related to upgraded functionality and benefits of the upgraded system will be provided to the immediate supervisor on regular intervals to be determined.

The value of employment at ETSU goes far beyond salary. Regular benefited ETSU employees enjoy a full range of benefits, services and programs including:
  • Paid time off & leave
  • 16 paid holidays
  • Educational Assistance
  • Health, dental, vision, disability, and life insurance
  • Retirement with a  9% employer match
  • Access to University facilities and services and much more!

Check out the ETSU Human Resources Benefits page for additional information at:

ETSU is committed to a diverse and inclusive workforce by ensuring all of our students, faculty, and staff work in an environment of openness and acceptance. Successful candidates should have a demonstrated commitment and contribution to fostering and advancing equity, diversity and inclusion. East Tennessee State University (ETSU) is an Equal Opportunity/Affirmative Action employer.   Knowledge, Skills & Abilities:
  • Knowledge of project management principles and methods.
  • Knowledge of ERP implementation projects.
  • Experience managing and implementing IT projects related to ERP.
  • Knowledge of business process evaluation and improvement.
  • Knowledge and understanding of the key areas that typically fall under the purview of a major ERP system including Finance, HR, and Student.
  • Understanding of IT concepts including, but not limited to, iterative development and/or delivery, systems integrations, data cleansing, data migration, verification and validation.
  • Knowledge of instructional resource technology and terminology along with knowledge of higher education practices, policies, and procedures.
  • Knowledge of budget and resource planning environments.
  • Experience with risk identification, risk mitigation, contingency planning, tracking, escalation, and resolution.
  • Demonstration of excellent interpersonal and collaborative skills.
  • Good communication skills demonstrated by the ability to present ideas in a way that are easily understood and write formal proposals, etc.
  • Ability to think critically with strong problem solving skills.
  • Excellent negotiation skills.
  • Excellent customer service skills.
  • Leadership skills.
  • Demonstrate excellent organizational skills as well as be able to multi-task.
  • Experience using the selected ERP system.
Physical Requirements:
  • There is a routine need to be physically present on campus to coordinate the implementation of a new ERP system.
  • There are regular needs to attend, present, and gather information at meetings.
  • Ability to provided reports and presentations to various groups across campus will be routine.

Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.   Required Qualifications: Bachelor’s degree and seven (7) years of large-scale project management experience or Master’s degree and five (5) years project management experience (relevant consulting experience may be considered).   Preferred Qualifications: ERP Project Management experience in Higher Education.
Project Management Professional Certification or a closely relevant certification preferred.   Physical Demands: There is a routine need to be physically present on campus to coordinate the implementation of a new ERP system. There are regular needs to attend, present, and gather information at meetings. Reports and presentations to various groups across campus will be routine.   For consideration, candidates must apply and submit all required documents to the university’s hiring system and follow any special instructions listed in the posting. The closing date is subject to change without notice to applicants. All East Tennessee State University positions are contingent upon sufficient funding. See the full position description and apply at:
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