University is seeking an experienced leader and collaborative
financial aid and student account professional with an innovative
spirit, an appetite for complexity, and a willingness to embrace a
dynamic work environment to serve as the Deputy Dean of Student
Financial Services (SFS). The Deputy Dean will report to and
provide support and input to the Assistant
Vice President for Enrollment and Dean of Student Financial
Services. The Deputy Dean will be responsible for leading
and managing all aspects of functional operations of the Student
Financial Services division, which includes the application and
awarding processes for institutional, federal, state and private
aid, all student and third party billing, various work study
programs, ensuring compliance with institutional, federal and state
policies/regulations, and delivering the highest level of student
and parent financial counseling services.
To achieve the University's enrollment goals, the Deputy Dean
plays a key leadership role in developing institutional financial
services operational strategy (both the strategy to enroll
prospective students as well as retain current students) in
partnership with the Dean of University Student Financial Services
and the Enrollment Strategies Committee. In addition, the Deputy
Dean has a significant role in working with the Sr. Director of
Financial Aid, Sr. Director of Student Accounts and Sr. Director of
the Enrollment Management Call Center (and staff). The Deputy Dean
will help manage and execute the overall Student Financial Systems
and the system integration with the other University ERP systems.
In conjunction with the Dean, they will advise senior
administration of Northeastern University on the impact of proposed
legislation/ regulation and recommend institutional response.
Finally, the Deputy Dean will also support the Dean in managing the
division budgetary, organizational and personnel requirements and
activities of the Office of Student Financial Services.
The Deputy Dean should have a minimum of eight years of
progressive experience in administration and functional/operational
management of financial aid programs and/or student billing
services. Extensive knowledge of federal regulations, experience
with awarding strategies, complex billing processes, and
familiarity with state/federal regulations is required. A
bachelor's degree is required (an advanced degree is preferred).
The position requires an experienced administrator with strong
interpersonal, written, and oral communication skills, strong
technological systems background (Banner, Flywire, and CampusLogic
highly preferred), as well as demonstrated creative and analytical
abilities. A candidate’s proven understanding of the dynamics of a
complex and culturally diverse university community will be an
asset for consideration.
In addition, the following competencies are integral to the
successful performance as the Deputy Dean of Student Financial
Personal Qualities - Reflects Northeastern’s values and
management practices in style and personal actions; shows
confidence in self, gives personal best and seeks the best from
others; exhibits highly ethical behavior and reliability in meeting
commitments to others; and sets examples of delivering exceptional
Ability to Leverage Knowledge – Shares information
across functions in the organization; transfers best practices and
learnings whenever possible; encourages and shares benefits of new
skill development, and provides recommendations and input to
Change Management – Enjoys the challenge of operating
in a changing, complex environment; shows flexibility; tunes into
the external environment; provides adaptable solutions with systems
and processes; and maintains values and culture while embracing the
new and innovative programs for the operation of Student Financial
Customer Focus – Exhibits a customer-orientated and
student-centric approach; thinks about services and processes with
the student customer foremost in mind; involves customers in
developing and improving services; and requests regular customer
Priority Setting – Sets priorities among many competing
tasks and projects; establishes a process for vetting new ideas and
incorporating into existing workload; maintains focus on what's
most important; and approaches goals with a creative and innovative
Leadership – Develops new and original ideas; exhibits
wise judgment about which creative ideas and suggestions will work;
facilitates effective brainstorming; and establishes an effective
process of bringing creative ideas to fruition.
Communications Skills – Internally and externally,
communicates with consistency and regularly by providing clear
guidelines; and shares information through an efficient use and
balance of various communication methods in order to keep all staff
Management & Measurement – Provides clear
assignments of responsibility for tasks and decisions; sets clear
objectives to which process, progress and results can be monitored
and measured; and offers accountability and timely feedback on
Relationship Management – Manages external and
internal relationships effectively; proactively listens and
communicates needs; partners well to reach objectives and goals of
all parties; and actively works to build relationships.
Staff Development/Training – Proactively develops new
skills in staff members; invests in professional development;
addresses career development needs of staff members; and holds
regular career planning discussions.
Marketing – Influences external parties to the benefit
of the organization; creates a strong marketing presence and
identity; possesses effective negotiation skills; represents
division and institution at key external events; and customizes
marketing approach to various audiences.
Planning – Regularly sets long and short-term goals and
develops action plans; creates schedules and task/people
assignments; measures performance against goals; and evaluates
Process Management – Determines the processes necessary
to assess systems, organizes people and activities well; identifies
opportunities for synergy and integration; simplifies complex
processes; and maximizes resources.
Cost Management – Manages expenses wisely; utilizes an
effective internal budget process to manage costs; identifies
volunteers and other low-cost options; considers outsourcing
activities when accomplished more resourcefully by others; utilizes
internal staff talent to maximum degree; and manages vendor
relationships paying attention to affordability and service
Student Success Orientation - Addresses immediate needs
of students while understanding the long term implications to
services and programs, given what issues are repeatedly presented;
builds long term relationships with students; and devotes attention
to the highest service levels.
Entrepreneurial Spirit – Encourages risk taking
while pursuing solutions to difficult challenges; adapts well to
changing circumstances; and shows determination to achieve
Partnerships – Utilizes and grows Northeastern’s strong
and long-standing relationships with corporations, hospitals,
foundations, museums, government, non-profit agencies, the public
sector, community agencies and other universities.
Diversity – Assists and contributes to developing an
organization in which people from different backgrounds, with
varying approaches to problem-solving and different ways of
perceiving the world, feel comfortable challenging assumptions
which leads to a creative environment with an imagination that will
propel the university forward.
Technological Innovation – Embraces appropriate
technologies that are consistent with the values, needs and
interests of the institution; and brings forward new ideas,
processes, and systems that leverage technology.
Organizational Effectiveness – Increases levels of
efficiency and productivity across the department, division and
Key Responsibilities and Accountabilities
The Deputy Dean of Student Financial Services will join a
dynamic set of people in offices that are intent on designing and
developing an array of operational financial services programs to
help students access funds from internal and external sources. They
will make recommendations to the Dean and Chief Enrollment Officer
regarding opportunities to enhance services, emerging technologies
or new programs offered by lenders, government agencies and other
funding sources. They will participate in defining and
assuring a quality service culture. They will establish an approach
combining systems and personnel to deliver to the greater
Northeastern University community the highest quality financial
They will assist with the development and funding strategy for
institutional aid with the Dean and the Enrollment Strategies
Committee including determining the packaging model, leveraging,
plan and communication strategy.
In collaboration with the Dean, they will direct and manage the
Student Financial Services division by providing
functional/operational leadership and direction managing human
resources, budget and technology with the goal of providing optimum
funding and customer service to students and families who require
financial assistance. They will establish and implement internal
policies to direct operational, financial and personnel
Additionally, in consultation with the Dean, the Deputy Dean
- Lead, engage and motivate employees and actively support a
positive team culture.
- Provide an effective process for performance management and
development that provides measurable goals, clear expectations and
solid direction to each team member.
- Provide frequent feedback, recognition and coaching to ensure
high performance, professional growth and development. Plan for and
support employees in career and professional development
opportunities aligned with the organization's needs.
- Address unsatisfactory employee performance including
developing, delivering and monitoring performance improvement
- Facilitate the resolution of employee conflicts.
- Lead and guide employees/team to develop new skills, knowledge
and abilities that will enhance their work and development.
- Plan, organize resources, assign and delegate activities and
measure results to achieve organization’s expectations.
- Manage change by providing the needed structure and transparent
environment. Coach employee/team through changes that impact their
- Assist employees in navigating business processes and resolving
- Administer and ensure compliance with university policies and
- Review staffing needs including developing job descriptions and
recruitment plans. Lead the selection and onboarding process for
- Direct the University application for federal/state funding;
prepare the scholarship/grant institutional budget; and provide
oversight of reporting and reconciliation of campus-based federal
funds and Pell grants.
- Assist the Dean in the following: analyzing and interpreting
regulations and assure University compliance and protect continued
funding, establishing management structure to address new
requirements and defend audit and compliance review findings on
fiscal management of aid funds.
- Oversee and supervise the functional delivery of all student
account services; collaborate with the Sr. Director of Student
Accounts Services to do the following:
- Maintain and increase the highest level of customer service
experience across all service points—phone, email, website, portal
and in person.
- Ensure proactive outreach to advise parents and students of
their financial obligations and to reduce late payments/high
- Review the Student Accounts Calendar which aligns with business
demands and student/parent service.
- Provide the highest quality and timely delivery of the
following student account services: Billing (Tuition, Fees, Room,
Board, etc.), Health Insurance Information/Waiver, Late Fees,
Payments, Student/Parent Cash Releases, etc.
- Coordinate with the departments that have student account
input, output or service (e.g., Collections, EM Contact Center,
Student Loan, Accounts Payable, Student Financial Services,
Admissions and Registrar Offices, the Colleges).
Founded in 1898 in Boston, Northeastern is a global,
experiential, research university built on a tradition of
engagement with the world, creating a distinctive approach to
education and research. The university offers a comprehensive range
of undergraduate and graduate programs leading to degrees through
the doctorate in nine colleges and schools, and select advanced
degrees at graduate campuses in Burlington; Charlotte, NC;
London; Nahant, MA; Portland, ME; Arlington, VA; San
Francisco; Seattle; Silicon Valley; Toronto; and
Northeastern started with an innovative idea: that education is
about engaging with the world to solve problems and lead change.
That distinctive approach, founded in cooperative education, has
created an academic culture that infuses both undergraduate and
graduate studies. Undergraduates are empowered to chart their own
academic path, through more than ninety majors and concentrations
and global experiential learning opportunities in 148 countries.
Northeastern's 158 graduate programs prepare students for emerging
new fields; students are able to take courses on campus, online, or
in hybrid formats, creating the educational experience that best
meets their needs. During 2020-21, Northeastern earned $181.2
million in external research awards.
The university is committed to the educational success of its
students, offering need-based aid and a range of scholarships to
reward the outstanding achievements of students from all walks of
life. In fact, the pride and support of the institution is
partially measured by the $194.4 million in gifts and pledges in
2020-21. Experiential learning, anchored by a renowned cooperative
education program, lies at the heart of academic life at
Northeastern. The integration of study with professional work,
research and service in countries around the world gives students
real-world opportunities and responsibilities. Students explore
their path, acquire a deeper grasp of their studies, and develop an
understanding essential to lifelong achievement: how to learn and
grow outside the comfort-zone of the classroom.
As a university where teaching and research are grounded in
global engagement, Northeastern’s impact is being felt in all
corners of the world. Students shape the world through experiential
learning opportunities with nearly 2900 partners on seven
continents; and through the common pursuit of knowledge on a
dynamic campus that connects students from 140 countries.
Northeastern faculty members collaborate on research with
colleagues on campus and on the other side of the world, with a
focus on global challenges in health, security, and sustainability.
Northeastern alumni, prepared to be engaged citizens of the world
before they graduate, are making a difference in 186 countries.
Learn more about Northeastern’s exceptional programs at http://www.northeastern.edu.
The Deputy Dean will be based on Northeastern’s Boston campus
which is located on seventy-three acres in the venerable college
town of Boston. Northeastern has its own stop on Boston’s subway
system, commonly called the T. The city, home to myriad colleges,
is steeped in American history and full of activities for students,
staff and faculty. Over four million people live in the greater
Boston area which prides itself on being one of the most livable
cities in America. Twenty-one diverse neighborhoods offer more than
600,000 city residents the opportunity to taste, touch, and
experience things from all over the world. Neighbors benefit from
exceptional medical facilities, vibrant neighborhood business
districts, and a solid network of parks, community centers, and
libraries. For more about life in Boston, see some of the
following links: https://www.bostonusa.com/;
Napier Executive Search is
assisting Northeastern University identify their Deputy Dean of
Student Financial Services. For more information, or to nominate
someone for this role, contact Mary Napier (email@example.com),
or Laura Robinson (firstname.lastname@example.org)
or Thom Golden (email@example.com)
Interested candidates should submit a résumé, along with a letter
of interest describing his/her unique qualifications and background
for the position. Candidates should also provide the names and
contact information of at least three professional references. For
confidentiality, references will not be contacted without
permission. For best consideration, all application materials
should be submitted electronically to firstname.lastname@example.org by
May 15 and credentials will be reviewed as they are received. The
search will continue until the position is filled.
Northeastern University is an Equal Opportunity, Affirmative
Action Educational Institution and Employer, Title IX University.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status, or any other
characteristic protected by the law. Northeastern University is an