IT/Audio Visual Specialist

Posting Details

Posting Details



Posting Number 0801297 Classification Title IT/Audio Visual Specialist Working Title Department Information Technology Department Contact Email schoudhury@centralstate.edu Job Summary/Basic Function
Under general supervision, the incumbent serves as an IT technician for the Central State University at Wilberforce, Ohio. This is the first contact customer-facing, position requiring: excellent customer service and communication skills, in-depth technical knowledge, attention to detail, friendly, and calm under pressure and the ability to work in a fast-paced work environment. The incumbent will deploy, diagnose, repair, and maintain the University’s owned desktop/laptop hardware, software, and photo ID system to ensure secure, smooth, and optimal information. The incumbent will also serve as an IT/ audio visual support specialist for Central State University. The incumbent will be the primary technician responsible for setting up, operating, and maintaining A/V equipment and applications including: OneScreens/Qomos/MondoPads/Hypersign, Teams/Zoom/WebEx, video cameras, document cameras, LCD equipment, projectors, and codecs, and other A/V technologies in various locations across campus. In addition, the incumbent will assist users with presentations/ operations of videoconferencing and distance learning technologies, diagnosing equipment malfunctions, and replacement of parts/ equipment as directed.

This position reports directly to the Chief Information Officer of the University.

Essential Duties and Responsibilities:

1. Configure/ deploy desktop/laptop for staff/faculty and computer labs.
2. Provide technical assistance and support to user issues related to the end-points, phones, software, and other technology that is maintained by the University IT department.
3. Strong problem solving and logical skills.
4. Performs fundamental/advanced problem solving skills, assistant department users and the University community.
5. Provide training to users on new or updated technologies.
6. Performs routine technical assistance and maintenance duties that optimize performance.
7. Maintains and updates records of repairs and fixers as needed; may document projects and maintain user instructions.
8. Troubleshoot systems and work with faculty/staff/students to determine needed software/hardware changes.
9. Courteous, professional, and patient.
10. Requires strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse University setting.
11. Detail and deadline oriented.
12. Able to see beyond ambiguity.
13. Ability to setup, calibrate, operate, and troubleshoot audio visual equipment. Equipment to include digital sound systems, microphones, projectors, interactive boards, video conferencing, and digital signage.
14. Demonstrated experience in remote technology such as OneScreen, Mondo Pad, Cisco WebEx, MS Teams.
15. Demonstrated experience with desktops, laptops, printer, docu-camera, projector, & smart boards.
16. Answer multi-line phones and assisting users remotely or in-person.
17. Assists with tracking inventory of equipment and materials; performs data entry and maintenance of records.
18. Perform systems maintenance and testing to ensure proper functionality of systems and peripheral devices; troubleshoots and resolve system hardware, and software.
19. Assists with the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions.
20. Performs miscellaneous job-related duties as assigned.
    
    

Experience and Qualifications:

1. Two years of hands-on experience in computer maintenance.
2. Two years of hands-on audio-visual experience preferably in an educational setting.
3. Excellent written and verbal communication skills.
4. Excellent interpersonal skills.
5. Bachelor’s degree or equivalent hands-on experience.

Minimum Qualifications

1. The candidate must clearly understand how the network, system, and software work in sync.
2. Be proactive to a solution.
3. Courteous, professional, and patient to the clients.
4. Able to see the entire life-cycle of a project and complete.

Preferred Qualifications Posting Date 04/01/2022 Closing Date Open Until Filled Yes Special Instructions to Applicants Position Category Staff - Monthly (Exempt) Budgeted Annual Salary Commensurate with experience Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents
Required Documents

1. Resume
2. Cover Letter
3. Unofficial Transcripts

Optional Documents