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Executive Director of Financial Aid

Syracuse University
New York, United States
Salary Not Specified
Posted Date
Apr 7, 2022

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Position Type
Administrative, Business & Administrative Affairs, Financial Affairs, Student Affairs, Financial Aid, Other Student Affairs, Executive, Executive Directors, Other Executive
Employment Level
Employment Type
Full Time
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Posting Details

Posting Details

Job # 038291 Department Code 23623-1009 Department Office of Financial Aid Job Title Executive Director of Financial Aid Location Syracuse, NY Pay Range Commensurate with experience. Staff Level S6 FLSA Status Exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
The Executive Director provides leadership and direction in the administration of aid programs at three university campuses. The position directs and supervises two campus Directors and acts as Director for the central/main campus Office of Financial Aid and Scholarship Programs. The Director has direct oversight of 42 main campus employees as well as indirect oversight and accountability of the financial aid administered through the directors of financial aid at the other campuses.

The Executive Director manages and coordinates all aspects of comprehensive student financial assistance programs by securing and delivering funds to students, by obtaining and maintaining institutional participation in financial assistance programs, and by working with the Vice President of Enrollment Management to develop strategic plans and programs that best use the university’s funds as well as state and federal programs.

The Executive Director develops and implements policies, processes, and technology enhancements that ensure best and efficient use and delivery of resources available. Employing best practices in customer service and compliance, the Director will continuously evaluate and improve the operations and processes within the office to ensure operations are flowing as seamlessly as possible. Qualifications
  • Bachelor’s degree required/Master’s preferred.
  • 5-8 years minimum of progressive experience in financial aid.
  • Prior supervisory experience required, experience managing a large and diverse staff preferred.
Job Specific Qualifications
  • In depth knowledge of state and federal financial aid compliance and regulations.
  • Excellent written and verbal communication skills and presentation skills with the ability to lead, influence and inspire colleagues and cross-functional teams.
  • Ability to assimilate new information rapidly and assess any impact on the university. Ability to think logically and to analyze and solve problems.
  • Experience with and ability to collaborate and coordinate in a multi campus and multi academic calendar environment.
  • An ability to understand the importance of financial aid in recruitment and retention in order to achieve the strategic goals of the university.
  • Must be able to work well with all levels of employees, be flexible in nature, have sound judgement with an open and collaborative style that encourages teamwork and cooperation beyond the immediate team to the broader organization.
  • Must have a passion for excellent customer service and student success.
  • Must demonstrate a commitment to ongoing professional development.
Direct and oversee awarding and distribution of more than $600 million in federal, state, and institutional financial aid to undergraduate, graduate, and professional students across multiple academic calendars in accordance with all applicable laws and regulations. Develop policies that govern the financial aid operations of all campuses.

Lead, manage, and mentor staff by setting goals, guidelines, and expectations while allowing for skilled autonomy in individual roles. Facilitate training, support, and professional development that will generate an effective and efficient environment that benefits team members, the SU community, and the students and families that the team serves. Engage regularly with staff to ensure excellent service to students and campus partners and impeccable compliance with applicable regulations to maximize the positive impact of the University’s resources.

Work closely with Vice President on the modeling and optimization of institutional financial aid to produce the desired results for undergraduate academic quality, student diversity, and net tuition revenue. Ensure that institutional aid maximizes the strategic impact of available funds and furthers university goals for student success.

Responsible for ensuring compliance with federal, state, and institutional regulations and policies governing student financial assistance. Monitor and maintain institutional compliance with all financial aid programs, interpreting and providing technical guidance to the university on current, federal, state, and institutional policies and practices, and updating the University on new guidelines.

Employing best practices in customer service and compliance, the Director will foster transparent, efficient processes and services that support student success and will continuously evaluate and improve the operations and processes within the office to ensure operations are flowing as seamlessly as possible. Oversee the technical operations of financial aid services, including the student information system (currently PeopleSoft) along with other utilized or available technology such as imaging systems, chat bots, query tools, and CRMs. Physical Requirements
Not Applicable Tools/Equipment
Not Applicable Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link Job Posting Date 04/07/2022 Application Deadline Full Consideration By Job Category Staff Message to Applicants
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