Assistant Director of Financial Aid - 2924
- Employer
- UNC Pembroke
- Location
- North Carolina, United States
- Salary
- Salary Commensurate with experience
- Date posted
- Apr 8, 2022
View more
- Position Type
- Administrative, Student Affairs, Financial Aid
- Employment Level
- Administrative
- Employment Type
- Full Time
Established in 1887 as a school for the education of American
Indians, The University of North Carolina at Pembroke serves a
distinctly diverse student body and encourages inclusion and
appreciation of the values of all people. Located in the heart of
Pembroke, N.C., UNCP boasts an enrollment of 8,200 in 41
undergraduate and 18 graduate programs and offers a personalized
learning environment where faculty and staff are dedicated to
engaged scholarship, high academic standards, creative activity and
public service. Spread over 281 acres, the campus offers a sense of
community and belonging-–a place where faculty and staff feel
supported, take pride in the university’s mission, and are devoted
to excellence in teaching, learning and research, and to developing
leaders who make a difference in their communities.
Counsel prospective and enrolled students, parents and community
members on all aspects of financial aid. Determine eligibility for
and award financial aid to students in accordance with federal,
state and institutional guidelines, policies, rules and
regulations. Create and maintain the best possible “effortless”
support experience for customers. Develop and lead strategic and
operational initiatives aimed at improving support services. Ensure
that team addresses customer inquiries and concerns promptly and
professionally. Monitor phone conversations to ensure customer
service protocols are followed by all and provide training as
needed to ensure quality control. Ability to collaborate and work
effectively with departmental and university leadership as well as
other departments across campus to negotiate and influence customer
improvements. Identify and resolve problems that affect customer
service quality and efficiency.
Create reports to ensure management objectives are achieved
including employee development plans, development of team training
strengths and weaknesses. Enabling teams to be successful by being
dedicated to coaching, developing, providing feedback, encouraging,
recognizing, and facilitating clear outcomes and creating a highly
engaged team. Assist students with the completion of required
financial aid forms and electronic processes such as the Free
Application for Student Financial Aid (FAFSA), master promissory
notes, entrance loan counseling and other related electronic forms.
Communicates and work with other student services offices to timely
and effectively resolve student inquires. Assist in resolving
employee concerns and developing customer focused
environment.
Organize customer service training for the team to meet
departmental objectives. Assists department leadership in resolving
escalated and complex customer issues on-time. Provide back-up
assistance to team members when needed. Available to travel to
events, other UNC universities, or training opportunities
as needed. Assist in developing and implementing plans and goals
for the department. Ensure compliance with regulations and internal
policies. Performs data analysis and has the ability to create
charts, graphs, spreadsheets, and reports and makes recommendations
for improvement. Fulfill duties/projects as assigned by the
director. Provide back-up assistance to team members when
needed.
Establish and maintain department records to comply
with UNCP policies and state and federal regulations. A
high level of professionalism, commitment, work ethic and
independent judgment with a strong sense of discretion, initiative
and sound decision-making skills are required. The individual must
have excellent writing, editing and proofreading skills,
organizational skills and the ability to effectively handle
multiple priorities.
This position will also review work of the FA Counselors and make
sure they are following rules as prescribed in
the FSA Handbook. This position will also be responsible
for FA Training, presentations, FA Outreach/Events and Default
Prevention for the FA department.
Other duties as assigned.
Must be available for additional hours, including
evenings and weekends as needed.
This position is designated Mandatory
Personnel: Mandatory Employees:
Employees whose presence has been determined to be mandatory to
University operations during certain types of adverse weather or
emergency events.
Minimum Training and Experience Requirements: Bachelor’s Degree from an accredited college or university in Business, Accounting, Higher Education, Administration or related field; a minimum of three years of professional experience in business, education or an appropriate student services-related field; effective interpersonal, communication, and organizational skills; strong desktop and office automation skills.
Management Preferences:
Some management experience (Preferred)
Some working knowledge of Financial Aid and related systems
(Preferred)
Special Instructions to Applicants: This
position is subject to the successful completion of an employment
background check. An employment background check includes a
criminal background check, employment verification, reference
checks, license verification (if applicable) and credit history
check (if applicable). In compliance with federal law, all persons
hired will be required to verify identity and eligibility to work
in the United States and to complete the required employment
eligibility verification form upon hire. New employees are paid
only by direct deposit to the financial institution of their
choice. Candidates claiming Veterans Preference must attach a copy
of their DD-214 as a part of the online application
process.
UNC Pembroke is an Equal Opportunity Employer. The University
prohibits discrimination against qualified individuals based on
their status as protected veterans or individuals with
disabilities, and prohibits discrimination against all individuals
based on their age, race, color, genetic information, religion,
sex, sexual orientation, gender identity or expression and national
origin. UNC Pembroke is a VEVRAA Federal
Contractor and seeks priority referrals of protected veterans for
our openings.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert