Financial Aid Communications Manager

Salary for Announcement

The salary range for this position is $48,000 – $62,000. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Posting Details

Posting Number

A02065

Position Title

Financial Aid Communications Manager

Position Number

E00117

Pay Grade

15

Employee Category

Professional staff

Department

Financial Aid

EClass Code

Full Time Professional Staff

Position Summary

This position is responsible for managing and leading the development, implementation, reporting, coordination and delivery of communications utilizing modern, innovative an appropriate systems of delivery for the Office of Financial Aid and Scholarships. This position plays an important role in the development and delivery of all financial aid communications. The position is responsible for the collection of historic and current data, the development of assessments for communications as well as research, data and trend analysis to determine the effectiveness of communications and modalities.

The manager collaborates with campus departments and community partners towards the strategic enrollment management services initiatives including recommending, establishing, and administering procedures and policies related to the delivery of federal title IV aid programs and services to students. All duties require an excellent sense for financial aid communications and current fluency on federal, state, institutional and private donor regulations and office policies and procedures in order to assure accurate release of information and guidance in program compliance.

IND208

Duties/Responsibilities

Communications- 60%

• Coordinate, develop and maintain all communications from the Office of Financial Aid and Scholarships, including website updates and resources, notifications, forms, printed materials, campaign materials, text campaigns, etc. through collaborative efforts to ensure appropriate and accessible information is available to students, families, faculty, staff, partners.
• Develop strategies for the creation and maintenance of communications for MSU Denver via website, letter, email, text, promotional materials, chatbot, social media and other communication modalities.
• Work to integrate student-facing communications, resources and materials with direct communications originating from a variety of systems including Banner, Slate, e-Forms, Chatbot, Social Media, Texting Platform(s), Email, etc.
• Work strategically to develop and integrate timely messaging in coordination with Enrollment Management and other strategic partners, especially for incoming freshmen and transfer students as well as retention initiatives.
• Participate in the creation and delivery of financial aid informational resources, presentations, brochures, events, sessions, marketing materials, websites and collaborations for the MSU
• Develop and maintain infrastructure for creating,
• Gather and maintain all data (past and present) on outreach activities from OFAS
• Work in collaboration with Student Affairs departments to ensure consistent and accurate financial aid information and resources are available to MSU

Technology – 40%

• Familiarity with and comfortable using new and existing technologies for student communications such as Banner, Slate, Texting Platforms, Chatbot, Social Media, Email and emerging technologies.
• Experience creating and building eForms.
• Working in collaboration with the Financial Aid Systems team and IT Services to ensure technologies are integrated for efficiency and operating at peak effectiveness.
• Keeping abreast of new technology and communication strategy to enhance enrollment and retention initiatives.
  
  

Required Qualifications

• Bachelor’s degree
• Prior experience in financial aid, higher education or communications
• Demonstrated experience in financial aid communications, project management or compliance.
  
  

Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet all required qualifications.

Preferred Qualifications

• A master’s degree in communications, education, business, accounting, marketing or closely related field.
• 3 years of experience in financial aid, higher education or communications
• Experience collaborating with others to create and implement a project, program or task.
• Experience using Banner Financial Aid Software.
• Bilingual language(Spanish/English). If fluent in another language, employee may be asked to counsel students/parents in that language. Please note: Work may include occasional evening and weekend hours.

Work Hours

Monday – Friday 8-5 with some weekend and evening hours required.
Possibility of Hybrid Schedule

Posting date

04/07/2022

Closing date

Closing Instructions

Open Until Filled

To ensure full consideration, applications must be received by 11:59pm (MT)

Special Instructions to Applicants

Please see Special Instructions for more details.
IMPORTANT : In order to be considered as an applicant you must apply via the online application system, http://www.msudenverjobs.com.

References refers to a list of three professional references and their contact information.

Official transcripts will be required of the candidate selected for hire.

The health and safety of students, faculty, staff, and our prospective teammates are our highest priority. MSU Denver is requiring all employees to be fully immunized with an approved Covid-19 vaccination. As an institution, we are required to have proof of vaccination or a request for an exemption on file for all employees. Additionally, it is optional to wear a mask at all institutions on campus.

Talent Team Representative

Carlos Alcala

Talent Team Representative E-mail

calcala1@msudenver.edu

Benefits

MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.