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Parking Operations Manager

Virginia Commonwealth University
Virginia, United States
Salary Not Specified
Posted Date
Apr 5, 2022

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Position Type
Administrative, Business & Administrative Affairs, Other Business & Administrative Affairs, Facilities Management & Physical Plant, Auxiliary Services, Safety & Security
Employment Type
Full Time
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VCU has an exciting opportunity for a Parking Operations Manager in VCU's Facilities Management for their Parking and Transportation unit. This position manages the daily operations for Enforcement and Command Center staff, ensuring that duties related to parking enforcement and safety, special events, transit services, and deck management are carried out efficiently and within compliance of HR, University, state, and federal standards.

The Parking Operations Manager establishes a productive team environment with all staff through goal setting, role setting, and established procedures; serves as department liaison for all operational units that encompass services related to facilities and deck management, special events, parking enforcement and safety, and transit services and ensure customer inquiries, complaints, elevated issues or special requests are resolved in a timely and professional manner and/or reported to the appropriate management within 24-48 hours; and spends time coaching and developing team members in need of additional help.

Minimum Hiring Standards
  • Must possess excellent customer service skills and demonstrate strong written and verbal communication skills; communicating with sufficient clarity to be understood by others on the telephone, radio, or in-person
  • Ability to diplomatically liaise with police, students, staff, faculty, and the general public
  • Ability to handle multiple incidents simultaneously, set priorities, and professionally handle stressful situations on a daily basis
  • Knowledge to perform basic daily maintenance and operation of pertinent equipment
  • Ability to successfully supervise staff and ensure completion of diverse departmental requirements
  • Knowledge of policies and procedures relating to the operations of parking facilities, including proper cash handling practices and documentation; ability to reconcile and audit daily cash receipts
  • Must possess the ability to instruct and supervise staff on demonstrating proper, safe multiple passenger vehicle driving and parking techniques in an urban and academic environment during day and night time hours, under diverse weather conditions
  • Must possess knowledge of all federal, state, local, and university regulations governing the operation and safety of vehicles
  • Ability to learn RideCell software systems and successfully manage multiline telephone system and dispatch services
  • Knowledge of the Commonwealth of Virginia's Motor Vehicle laws, and requirements of obtaining a Commercial Driver Licensing (CDL) Class B driver's license
  • Advanced computer and time management skills required
  • Must be available to work a flexible schedule that may include weekends, holidays, and shift work when needed
  • Successful completion of a background check
  • Ability to successfully complete all training
  • Must be able to lift 50 lbs
  • Previous supervisory experience required
  • Bachelor's degree in transportation, business, or a related field or a combination of experience and education
  • Valid Virginia Driver's License, with a good driving record
  • Satisfactory completion of criminal history background check
  • Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU
Preferred Hiring Standards
  • Ability to interact with coworkers and subordinates to accomplish the goals of the department
  • Supervisory experience in a parking and transportation operational position preferred
  • Ability to organize, record, and compile data to provide meaningful reports to senior management
  • Cash handling and customer service experience in a university setting preferred
Required Licensure/Certification
  • Valid Virginia Driver's License, with a good driving record
Physical and Cognitive Requirements

Physical Demands & Activities

Light Lifting (<20 lbs): Essential
Moderate Lifting (20-50 lbs): Essential
Heavy Lifting (>50 lbs): Essential
Pushing/Pulling: Essential
Standing: Essential
Sitting: Essential
Repetitive Motion: Essential
Walking: Essential
Climbing: Marginal
Reaching: Essential
Bending: Essential

Environmental Conditions

Extreme heat/cold: Essential
Extreme Noise: Essential
Vibrations: Essential
Fumes: Marginal
Mists/gases: Marginal

Emotional Demands

Fast pace: Essential
Average Pace: Essential
Multiple Stimuli: Essential
Intense Customer Interaction: Essential
Frequent Change: Essential

Mental/Sensory Demands

Memory: Essential
Reasoning: Essential
Hearing: Essential
Reading: Essential
Analyzing: Essential
Logic: Essential
Verbal Communication: Essential
Written Communication: Essential

Work Days/Hours: Monday-Friday, 8:00am-5:00pm, some weekends, early mornings, and late evenings

OPR Eligible: No

Salary Range: $50,000 - $60,000

Position Details:

Department: Parking and Transportation Services
Employment Type: UF - University Employee FT
Restricted Status: No
FTE: 1
Exemption Status: Exempt

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