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Director of Counseling and Psychological Services

University of North Carolina at Charlotte
North Carolina, United States
Salary Not specified
Posted Date
Apr 6, 2022

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Position Type
Executive, Executive Directors
Employment Level
Employment Type
Full Time
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UNC Charlotte is North Carolina’s urban research university and is in one of America’s fastest growing and most diverse cities. It leverages its location in the state’s largest and most dynamic city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate, and professional programs, and impactful community engagement initiatives. UNC Charlotte is the third largest institution within the University of North Carolina system with an enrollment of 30,448, which is record enrollment. UNC Charlotte is also the fastest growing institution in the UNC System, comprising seven academic colleges offering 171 undergraduate majors in 77 programs leading to Bachelor's degrees, 65 Master's degrees, and 24 Doctoral degrees. UNC Charlotte is proud to have 3,545 passionate and committed faculty and staff members and more than 120,000 living alumni.


The Division of Student Affairs is the 3rd largest of 8 divisions at UNC Charlotte with 500  employees and $100M budget from all fund sources. The staff advance the educational  mission of the university by creating inclusive student-centered learning environments  where students excel academically and develop personally into their best selves. 

The Director of the Center for Counseling and Psychological Services (CAPS) is responsible for  the leadership and development of a holistic and comprehensive health center including  strategic and operational leadership, supervision to the members of the management team,  and maintaining policies and procedures to ensure effective programs and services. The  Director manages 21 full-time staff members with a $2.5 million operating budget. The Director reports directly to the Associate Vice Chancellor for Health and Wellbeing (AVC) in the Division of Student Affairs.




SENIOR LEADERSHIP: As a member of the AVC’s senior leadership team, help set the direction and leadership of the Health and Wellbeing Unit (HWB). Serves on University-wide committees as designated; prepares and submits reports as requested. Participates in the strategic planning process for HWB; directs and oversees this process for all units under their supervision.


CLINIC MANAGEMENT: Provides overall leadership and direction for the management and administration of the Center for Counseling and Psychological Services. Actively assess  departmental needs and priorities, responding with quality programs, services and procedures. Articulate the value proposition for engagement with health-related matters on campus and the benefits derived.


SUPERVISION: Hire, train and evaluate four direct reports: Associate Director of Clinical Services, Associate Director of Training, Associate Director of Outreach and Engagement, and Associate Director of Access and Equity. Promotes overall leadership and sense of team to the staff within the department.


CUSTOMER SERVICE: Creates and maintains a culture of care in which student needs are effectively met. Proactively provides students with a variety of health care services and educational opportunities that enhance their holistic wellbeing. Seeks solutions to problems, conflicts, and concerns as they may arise from time to time. Instills these values in the student health staff and strives to make constant improvement in customer satisfaction with their clinical care.


FINANCE & BUDGETING: Works with the central management team to provide direction and accountability for all departmental budgets and the allocation and utilization of those monies.  


PLANNING: Fosters and facilitates long-range planning as it relates to the department’s overall programs and operations. Provides continuous assessment, adaptation, and planning for the implementation of appropriate clinical services.


COLLABORATION: Develop relationships with key internal HWB stakeholders including the  Student Health Center, University Recreation, and the Center for Wellness Promotion as other  campus stakeholders as it relates to advancing the mission of the institution.


CULTURAL COMPETENCE: Facilitate culturally and linguistically appropriate leadership which demonstrates equity and inclusion within the unit.




The minimum qualifications are a Master’s degree in Psychology or Counseling. Licensed in  NC or eligible to be licensed within the next 6 months, if out of state. Terminal degree in  counseling related field preferred. At least five years of increasing administrative responsibility  in university or college counseling, associate or director experience preferred. 5 years’ experience as a clinician with 3 of those years post licensure. 3 years’ experience providing  supervision to clinicians. Demonstrated ability to communicate orally and in writing, knowledge  of current trends and issues in college health services, supervision of professional staff and  budget management experience. 


Necessary Certifications/Licenses


Eligibility for licensure by the North Carolina State Board of Practicing Psychologist or North  Carolina Board of Licensed Clinical Mental Health Counselors based upon successful completion of required training and licensure examination at the time of hire, and attainment  and maintenance of licensure within 6 months of hire. 


Preferred Certifications/Licenses


  • Licensed Psychologist, Licensed Clinical Mental Health Provider 
  • Demonstrated experience leading, promoting and/or implementing aspects of diversity, equity, and inclusion into the work environment. 
  • Demonstrated understanding of the challenges facing students from underrepresented and/or marginalized backgrounds.


In addition to the minimum qualifications, the most competitive candidates will possess clinical training experience, experience in a college or university counseling center, director-level or higher management experience.


Interested applicants must apply online at


If you have additional questions, please contact our search committee chair: 


Jim Walczyk 

Director - University Recreation 



Application screening by the search committee will begin April 20, 2022 but will remain open until filled.


Anticipated start date is August 2022.


The University of North Carolina at Charlotte is an Affirmative Action/Equal Opportunity employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, gender identity or sexual orientation. All applicants are subject to a criminal background check.


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