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Director of Student Affairs Technology Services

University of Massachusetts Boston
Massachusetts, United States
Salary Not specified
Posted Date
Apr 5, 2022

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Position Type
Faculty Positions, Science, Technology & Mathematics, Other Science & Technology
Employment Level
Non-Tenured Track
Employment Type
Full Time
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Director of Student Affairs Technology Services

University of Massachusetts Boston

Boston, MA

Full time

Job no: 513576
Position Type: Staff Full Time
Campus: UMass Boston
Department: VC Stdnt Affairs IT Support
Pay Grade: 35
Date opened: 04 Apr 2022 Eastern Daylight Time
Applications close: 21 Apr 2022 Eastern Daylight Time

General Summary: 

The Director of Student Affairs Technology Services (SATS) oversees the thoughtful use of technology for a division of fifteen areas (including University Health Services, Police, housing, and Student Activities) supporting a transformative collegiate environment centered on an anti-racist, health-promoting student experience. To advance such a student experience, the director has strategic responsibilities, including assessing technology needs, identifying appropriate technologies, and ensuring the successful use of technology. The position also provides direct service to divisional staff, such as in-person and remote desktop support, technology procurement, and troubleshooting.

This unique role is a member of the Vice Chancellor for Student Affairs Cabinet. The director operates independently and as part of a team. They deliver Student Affairs functional outcomes within the IT accountability and responsibility framework established by the University’s Information Technology Services Division for technology-related goals, priorities, policies, and workflow. The position oversees the university’s OneCard operation (i.e., the BeaconCard) and is the key campus leader for the university’s campus security technologies (video and access control).

This position may be assigned formal on-call duties in accordance with Article 18.3 of the contract between the University and the Professional Staff Union. Assignment of on-call will be detailed using the “On-Call Assignment (Professional Staff) Form.”

Examples of Duties: 

  • Operations and Support
    • Serve as divisional information systems and technology lead for all Student Affairs areas.
    • Ensure that all Division of Student Affairs information systems, technology, and cloud solutions are operational.
    • Serve as primary technical lead for the Division of Student Affairs capital, construction, or renovation projects, prioritizing divisional IT projects in accordance with university and divisional goals.
    • Consult and advise departmental directors on if and how information systems and technology solutions can be used in specific base cases to promote student care, connection, and success.
    • Provide overall management and future development planning for the University’s OneCard (i.e., BeaconCard).
    • Resolve and/or refer technology issues via direct troubleshooting, proactive coordination, and robust communication with Information Technology Services Division and Student Affairs end users.
    • Track all technology projects as well as issues through resolution.
    • Oversee all Division of Student Affairs owned security devices such as electronic locks, access control procedures, and software for all access control information systems and the video surveillance system.
    • Lead and assist in developing and enforcing policy and procedures for using information systems and technology. Assist in technical training for divisional employees on all hardware, software, cloud solutions, and related peripherals, on upgraded software and hardware, cloud-based solutions, and existing software and hardware.
    • Lead in planning, evaluating, recommending, acquiring, and installing all new Student Affairs software, hardware, cloud solutions, and upgrades to software, cloud solutions, and hardware.
    • Facilitate Division of Student Affairs technology updates, patches, anti-virus intrusion protection and detection software, and upgrades for all information systems and technology.
    • Ensure data integrity of documents, files, removable media, workstations, and divisional servers.
    • Recommend best practices in alignment with the Chief Information Security Officer for compliance mandates concerning personally identifiable information in all divisional applications and uses.
    • Designate, approve, and support the Division of Student Affairs departmental system administrators.
    • Oversee the Here4U system, its annual maintenance, and ongoing development
  • Administration and Budget
    • With the division’s Director of Finance and Administration, oversee the division’s information technology annual operating allocation, some technology-based capital allocations, and the SATS unit budget. Work to ensure efficient and effective deployment of departmental resources.
    • Serve as divisional contact for technology asset records and management
  • Security/Risk Management
    • At the direction of the UMBPD Chief of Police, manage technology dimensions of departmental life safety matters.
    • When applicable, support technology functions within the residence halls managed by partner entities.
    • Serve as back-up for certification of video and access control files for Police or administrative investigations.
    • Chair the University’s Video Surveillance and Access Control Committee.
  • Other
    • Engage in ongoing professional development to maintain necessary certifications and industry trend awareness.
    • Serve in a backup role for peer central and affiliate IT support staff.
    • Serve as divisional lead to surplus systems and equipment as necessary.
    • Coordinate central hardware replacement effort for divisional assets
    • Perform other duties as assigned.
    • Serve as the primary division liaison for committees on information technology, Information Technology Services Division, University of Massachusetts President’s Office, and other areas as needed.


Bachelor’s degree in Information Systems Technology or a closely related field. Experience in systems troubleshooting and diagnostics required.

Knowledge, Skills, and Abilities:

  • Strong commitment to student-centered service.
  • Ability to support an institutional mission dedicated to diversity, equity, and inclusion.
  • Knowledge of and ability to demonstrate effective management of a local area network (LAN) with a proven track record for managing a server environment;
  • Knowledge of and strong experience with desktop and PC based technology in a multi-platform environment;
  • Knowledge of and extensive experience in system troubleshooting and diagnostics;
  • Ability to work collaboratively with individuals and groups from a wide variety of backgrounds;
  • Ability to work in a team environment on multiple projects simultaneously;
  • Ability to prioritize assignments and multi-task;
  • Ability to work in a fast-paced environment;
  • Strong oral and written communication skills;
  • Strong analytical, troubleshooting, and debugging skills;
  • Strong time management skills;
  • Strong interpersonal skills.

Application Instructions: 

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date. 

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting.  All other candidates will be considered after that period. 

Salary Ranges for the appropriate Pay Grade can be found at the following link: 

Grade: Associated with a grade 36

Salary Ranges

This is an exempt union position.

The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class. The University of Massachusetts Boston complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment.

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