Director of Student Affairs Technology Services
University of Massachusetts Boston
Job no: 513576
Position Type: Staff Full Time
Campus: UMass Boston
Department: VC Stdnt Affairs IT Support
Pay Grade: 35
Date opened: 04 Apr 2022 Eastern
Applications close: 21 Apr 2022 Eastern
The Director of Student Affairs Technology Services (SATS)
oversees the thoughtful use of technology for a division of fifteen
areas (including University Health Services, Police, housing, and
Student Activities) supporting a transformative collegiate
environment centered on an anti-racist, health-promoting student
experience. To advance such a student experience, the director has
strategic responsibilities, including assessing technology needs,
identifying appropriate technologies, and ensuring the successful
use of technology. The position also provides direct service to
divisional staff, such as in-person and remote desktop support,
technology procurement, and troubleshooting.
This unique role is a member of the Vice Chancellor for Student
Affairs Cabinet. The director operates independently and as part of
a team. They deliver Student Affairs functional outcomes within the
IT accountability and responsibility framework established by the
University’s Information Technology Services Division for
technology-related goals, priorities, policies, and workflow. The
position oversees the university’s OneCard operation (i.e., the
BeaconCard) and is the key campus leader for the university’s
campus security technologies (video and access control).
This position may be assigned formal on-call duties in
accordance with Article 18.3 of the contract between the University
and the Professional Staff Union. Assignment of on-call will be
detailed using the “On-Call Assignment (Professional Staff)
Examples of Duties:
- Operations and Support
- Serve as divisional information systems and technology lead for
all Student Affairs areas.
- Ensure that all Division of Student Affairs information
systems, technology, and cloud solutions are operational.
- Serve as primary technical lead for the Division of Student
Affairs capital, construction, or renovation projects, prioritizing
divisional IT projects in accordance with university and divisional
- Consult and advise departmental directors on if and how
information systems and technology solutions can be used in
specific base cases to promote student care, connection, and
- Provide overall management and future development planning for
the University’s OneCard (i.e., BeaconCard).
- Resolve and/or refer technology issues via direct
troubleshooting, proactive coordination, and robust communication
with Information Technology Services Division and Student Affairs
- Track all technology projects as well as issues through
- Oversee all Division of Student Affairs owned security devices
such as electronic locks, access control procedures, and software
for all access control information systems and the video
- Lead and assist in developing and enforcing policy and
procedures for using information systems and technology. Assist in
technical training for divisional employees on all hardware,
software, cloud solutions, and related peripherals, on upgraded
software and hardware, cloud-based solutions, and existing software
- Lead in planning, evaluating, recommending, acquiring, and
installing all new Student Affairs software, hardware, cloud
solutions, and upgrades to software, cloud solutions, and
- Facilitate Division of Student Affairs technology updates,
patches, anti-virus intrusion protection and detection software,
and upgrades for all information systems and technology.
- Ensure data integrity of documents, files, removable media,
workstations, and divisional servers.
- Recommend best practices in alignment with the Chief
Information Security Officer for compliance mandates concerning
personally identifiable information in all divisional applications
- Designate, approve, and support the Division of Student Affairs
departmental system administrators.
- Oversee the Here4U system, its annual maintenance, and ongoing
- Administration and Budget
- With the division’s Director of Finance and Administration,
oversee the division’s information technology annual operating
allocation, some technology-based capital allocations, and the SATS
unit budget. Work to ensure efficient and effective deployment of
- Serve as divisional contact for technology asset records and
- Security/Risk Management
- At the direction of the UMBPD Chief of Police, manage
technology dimensions of departmental life safety matters.
- When applicable, support technology functions within the
residence halls managed by partner entities.
- Serve as back-up for certification of video and access control
files for Police or administrative investigations.
- Chair the University’s Video Surveillance and Access Control
- Engage in ongoing professional development to maintain
necessary certifications and industry trend awareness.
- Serve in a backup role for peer central and affiliate IT
- Serve as divisional lead to surplus systems and equipment as
- Coordinate central hardware replacement effort for divisional
- Perform other duties as assigned.
- Serve as the primary division liaison for committees on
information technology, Information Technology Services Division,
University of Massachusetts President’s Office, and other areas as
Bachelor’s degree in Information Systems Technology or a closely
related field. Experience in systems troubleshooting and
Knowledge, Skills, and Abilities:
- Strong commitment to student-centered service.
- Ability to support an institutional mission dedicated to
diversity, equity, and inclusion.
- Knowledge of and ability to demonstrate effective management of
a local area network (LAN) with a proven track record for managing
a server environment;
- Knowledge of and strong experience with desktop and PC based
technology in a multi-platform environment;
- Knowledge of and extensive experience in system troubleshooting
- Ability to work collaboratively with individuals and groups
from a wide variety of backgrounds;
- Ability to work in a team environment on multiple projects
- Ability to prioritize assignments and multi-task;
- Ability to work in a fast-paced environment;
- Strong oral and written communication skills;
- Strong analytical, troubleshooting, and debugging skills;
- Strong time management skills;
- Strong interpersonal skills.
Please apply online with your resume, cover letter and list of
three professional references.
Review of candidates will begin following the application
Only Internal candidates in the Professional Staff
Bargaining Unit will be considered during the first 10 business
days of the posting. All other candidates will be considered
after that period.
Salary Ranges for the appropriate Pay Grade can be found
at the following link:
Grade: Associated with a grade 36
This is an exempt union position.
The University of Massachusetts Boston provides equal
employment opportunities to all employees and applicants for
employment without regard to race, color, religion, gender, gender
identity or expression, age, sexual orientation, national origin,
ancestry, disability, military status, genetic information,
pregnancy or a pregnancy-related condition, or membership in any
other legally protected class. The University of Massachusetts
Boston complies with all applicable federal, state and local laws
governing nondiscrimination in employment in every location in
which the university operates. This policy applies to all terms and
conditions of employment.